In-Demand Senior ecommerce manager Jobs

Senior Customer Success Manager
Intercom —Sydney NSW
- Hybrid work
- Management
- AI
- Health insurance
- Annual leave
Senior Marketing Manager - Retail
Autobarn —Mount Waverley VIC
- Full-time
- Hybrid work
- Management
- Marketing
- Recruiting
- Parental leave
Quick Apply
9d
Integrated Marketing Manager
Bevilles —Queensland
- Full-time
- CRM software
- Management
- Marketing
- Employee discount
7d
UK Client Services Director (in London)
s360 Digital UK —Sydney NSW
- $105,000 - $135,000 a year
- Full-time
- Hybrid work
- Project management
- AI
- Leadership
- Relocation assistance
- Annual leave
Quick Apply
8d
Senior Performance Marketing Manager
Ancestry.com —Sydney NSW
- Full-time
- Bachelor's degree
- No degree
- AI
17h
Senior Network Operations Manager
Coles Group —Hawthorn East VIC
- Full-time
- Analysis skills
- Free parking
- Employee stock purchase plan
2h
Technical Project Manager, Global Services
Commerce —Sydney NSW
- Full-time
- Computer Science
- PMP
- Salesforce
1d
Senior Performance Marketing Manager - Paid Media, Creative & AI
Lifely —Melbourne VIC
- $130,000 - $160,000 a year
- Full-time
- Remote
- Bachelor's degree
- AI
- Communication skills
Quick Apply
4d
Senior Medical Rep - Brisbane
DKSH Holding Ltd —Queensland
- Communication skills
Principal Software Engineer
Commonwealth Bank —Sydney NSW
- Full-time
- AWS
- Communication skills
14d
Digital Account Executive
DataSauce —Prahran VIC
- Full-time
- Communication skills
Senior Ecommerce Trading Manager
Aje. —Surry Hills NSW
- Full-time
- Customer service
- Organisational skills
- Employee assistance program
- Employee discount
Quick Apply
Global Ecommerce Manager- Typo Global Support Centre
Cotton On —Australia
- Full-time
- Analysis skills
- Budgeting
- Communication skills
Quick Apply
Client Delivery Manager - Agency, Creative & Amazon
RocketAMS —Australia
- $100,000 a year
- Full-time
- Remote
- Communication skills
Quick Apply
Senior Ecommerce Manager
Galderma —North Sydney NSW
- Full-time
- Leadership
- Health insurance
6d
Manager, eCommerce
Steelcase —Sydney NSW
- Full-time
- Sales
- Marketing
- Bachelor's degree
5d
Brand Manager Food and Supplements (AU)
Vitaco —Sydney NSW
- Full-time
- Management
- AI
- Marketing
- Employee discount
Quick Apply
5d
Brand Manager Food and Supplements (AU)
Vitaco Health Ltd —Bondi NSW
- Full-time
- Management
- AI
- Marketing
- Employee discount
5d
eCommerce, Analytics & Insights Manager
Coles Group —Hawthorn East VIC
- Full-time
- SQL
- AI
- Analytics
- Free parking
- Employee stock purchase plan
1d
Manager, Marketing & Sales Enablement
Australia Post —Richmond VIC
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Analysis skills
- Work from home
5d

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Senior Customer Success Manager

Intercom -
Sydney NSW

Apply Now

Job Details

Benefits

Health insurance
Annual leave
Work from home
Free food

Qualifications

Management
Certified Scrum Master
SaaS
AI

Full Job Description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

As a Senior CSM, you’ll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.

This role is an opportunity to shape how the world’s leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals.

What will I be doing?

Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors).
Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms.
Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.
Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.
Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.
Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer.
Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.
Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.

What skills do I need?

4 -7 years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.
Experience with business process mapping, requirements analysis, and solution design.
Strong technical acumen and passion for AI/agent-building (coding not required).
Ability to simplify and communicate complex problems clearly across audiences.
Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact.
Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers.
Self-motivated, adaptable, and curious team player with a high level of self-efficacy.

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and equity in a fast-growing start-up.
Catered lunch every weekday, plus a fully stocked kitchen.
Regular compensation reviews - we reward great work!
Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
Flexible paid time off policy.
Healthcare stipend towards private health insurance for you and your partner/spouse.
MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LI-Hybrid

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Apply Now

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