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Operations & Account Manager Role

Lupo Digital
Bondi Junction NSW

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Job Details

Full-time

Benefits

Opportunities for advancement

Qualifications

Marketing
Upselling
Data analysis skills
Lead generation
Education
Bachelor's degree
Business Administration
HubSpot
AI
Business
Leadership
Communication skills
Marketing

Full Job Description

We look after our team, we put people first.

Lupo Digital fosters a vibrant and awesome culture ... just ask any of our passionate team members and customers.

Operations & Account Manager Role Overview

This is a full-time hybrid (2 days WFH) Sydney-based role an Operations Manager at Lupo Digital reporting directly to the founders.

As the Operations & Account Manager, you will play a key role in managing and optimising the day-to-day operations of Lupo Digital while also managing client accounts. This role focuses on driving operational excellence, improving workflows, ensuring client satisfaction, and delivering high-quality HubSpot-driven digital solutions. You will work closely with cross-functional teams to foster efficiency, innovation, and client success.

Responsibilities

Operational Leadership

Develop and implement strategies to improve operational efficiency, scalability, and alignment with Lupo Digital’s growth objectives.
Oversee project management, resource allocation, and service delivery across all functions.
Continuously refine operational workflows to enhance client outcomes and reduce costs.

Team Management

Lead, mentor, and motivate the operations team to ensure high performance and a culture of innovation.
Manage recruitment, onboarding, and professional development initiatives.

Account Management

Oversee strategic client relationships to ensure alignment between client goals and service delivery.
Act as a senior escalation point for client concerns, resolving high-level issues efficiently while maintaining a strong client partnership.
Collaborate with Project Manager and internal teams to monitor client satisfaction and retention metrics, addressing opportunities for improvement.
Work with leadership to identify and act on upsell or cross-sell opportunities, aligning operational capabilities with client needs.
Represent Lupo Digital in high-stakes client meetings and ensure clear communication of progress, challenges, and strategic initiatives.

Client Engagement

Work closely with client-facing teams to ensure exceptional service delivery and client satisfaction.
Establish systems for gathering and acting on client feedback, including surveys, testimonials, and case studies, to inform process improvements.
Oversee client onboarding and ensure alignment between operational workflows and client expectations.
Resolve operational and client-related issues efficiently.
Support other Account Managers by providing operational insights that enhance client communication and service delivery.

Technology and Innovation

Stay at the forefront of industry trends, including advancements in AI and marketing automation.
Lead the adoption and implementation of cutting-edge technology, particularly HubSpot, to streamline operations and enhance service delivery.

Reporting

Provide regular reports on operational performance and project progress to stakeholders.

Required Qualifications and Skills

Experience

5+ years of experience in operations management, ideally within a digital agency or technology-driven environment.
Demonstrated expertise in managing teams and delivering complex, multi-faceted projects.
Familiarity with HubSpot and inbound marketing principles is highly desirable.

Education

Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.

Skills

Strong leadership, communication, and decision-making abilities.
Exceptional problem-solving skills and a strategic mindset.
Ability to thrive in a fast-paced, dynamic environment.
Proficiency in account management, including relationship building, client communication, and issue resolution.
Ability to identify upsell and cross-sell opportunities while aligning service delivery with client goals.
Exceptional problem-solving skills and a strategic mindset to balance operational and client-focused priorities.
Proficiency in project management tools, data analysis, HubSpot CRM, and client retention metrics.

Next step

How to Apply?

If you are a results-driven operations professional ready to make an impact, complete and submit the form alongside.

Lupo Digital is committed to diversity and inclusion and encourages applications from candidates of all backgrounds.

Successful Applicant Interview Stages

Step 1: Video Interview – Cultural Fit (30 minutes)

Objective: Assess alignment with values and leadership expectations.

Step 2: Face to Face Interview - Competency Assessment (60 minutes)

Objective: Deep dive into operational expertise and leadership style.

Step 3: Practical (Online) Exercise and Assessment (48-hour submission)

Objective: Test real-world problem-solving and strategic thinking.

Step 4: Face to Face Interview - Final Evaluation and Offer (45 minutes)

Objective: Address final questions, review references, and finalise terms

Decision Timeline

Initial Screening of successful applicant Results: Within 48 hours of assessment receipt
Competency Practical Assessment Results: Within 72 hours.
Final Decision following final interview: One week after the final interview.

Why Join Lupo Digital?

Be part of a passionate and innovative team driving growth through cutting-edge HubSpot solutions.
Thrive in a dynamic and collaborative work culture.
Enjoy competitive compensation and benefits, with opportunities for career advancement.
Play a critical role in shaping the operational future of a leading HubSpot Solutions Partner.

The Kind of Clients We Work With

We work with a variety of medium to large-sized companies, and funded startups, across various of industries ranging from educational institutions, finance and insurance, distribution and manufactring and legal to health, environmental and not-for-profits.

About Lupo Digital

Welcome to Lupo Digital, a specialist digital growth agency, consultancy, and HubSpot Solutions Partner. We help businesses scale effectively by generating, nurturing, and converting leads into delighted customers. Our team of expert strategists, marketers, designers, and developers delivers end-to-end digital growth solutions through targeted campaigns and advanced automation technology.

Lupo Digital Head Office Location

Sydney, Australia

We are based in Bondi Junction, Sydney, and serve mid-sized businesses in growth mode. Our services are centered on HubSpot’s technology, offering clients tailored inbound marketing, sales, and service solutions.

Apply Now

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