In-Demand Java Jobs in Sydenham Vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd
D2L Australia Pty Ltd —Melbourne VIC
- $79,500 a year
- Full-time
- Computer Science
- Customer service
- Microsoft Office
Quick Apply
3h
Quality Analyst- Automation
Medibank —Docklands VIC
- Hybrid work
- APIs
- Agile
- Communication skills
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Sr Security Engineer, Region Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- AWS
- Scripting
- AI
- Health insurance
- Employee assistance program
Sr Delivery Consultant: GenAI FullStack SDE, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- DevOps
- Master's degree
- AWS
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Sr. Forward Deployed Engineer
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- SQL
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AI Engineer
Publicis Groupe Holdings B.V —Southbank VIC
- Computer science
- Writing skills
- AI
Quick Apply
15h
Research Scientist - LLM Foundation Models
Binance —Melbourne VIC
- Full-time
- Hybrid work
- Research
- Master's degree
- APIs
Quick Apply
Principal Software Engineer
Commonwealth Bank —Melbourne VIC
- Full-time
- DevOps
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- AWS
3d
Delivery Consultant, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- DevOps
- Master's degree
- AWS
Sr Delivery Consultant: Agentic AI FullStack SDE, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Master's degree
- AWS
- Software development
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Engineering Manager - Private Dining
OpenTable —Melbourne VIC
- Databases
- AI
- Annual leave
- Parental leave
Quick Apply
9d
Support Engineer, Region Services
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Software troubleshooting
- AWS
- Bachelor's degree
Workday Tester
Pyramid Global Technologies —Melbourne VIC
- Agile
Senior SCADA Engineer
Yokogawa —Melbourne VIC
- Full-time
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- In-person
- AI
Computer Vision Scientist, International Machine Learning, Australia
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Doctoral degree
- Master's degree
- Machine learning
Solutions Architect
Future Secure AI —Melbourne VIC
- Azure
- Computer Science
- DevOps
Quick Apply
Data Scientist, Market Growth (Lifecycle)
Binance —Melbourne VIC
- Full-time
- Remote
- Computer Science
- Master's degree
- SQL
Quick Apply
Pioneer Talent Program - Binance AI Pro Engineer
Binance —Melbourne VIC
- Full-time
- Remote
- Computer science
- Computer Science
- Engineering
Quick Apply
Threat Detection Analyst (Japanese & English speaking)
Fastly —Melbourne VIC
- Software troubleshooting
- English
Quick Apply
Systems Development Engineer, Region Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Administrative experience
- AWS
- AI

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Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd

D2L Australia Pty Ltd
Melbourne VIC

Quick Apply

Job Details

Full-time
$79,500 a year
3 hours ago

Qualifications

Computer Science
IIS
Customer service
Technical support
Microsoft Office
SQL
Bachelor's degree
Certificate II
REST
LDAP
APIs
Time management
Information Technology

Full Job Description

Headquartered in Ontario, Canada, D2L Australia Pty Ltd ("D2L Australia") is an Australian subsidiary of D2L Inc. The business provides a suite of proprietary eLearning software systems/solutions to clients and learners in higher education, schools, healthcare, government and the enterprise sector. D2L Australia is seeking a full time Software Engineer (Product Support Specialist) to provide advanced technical support for our eLearning software by investigating, diagnosing and resolving complex application issues experienced by customers. Acting as the primary technical escalation point for client technical teams, this role will be based in Melbourne (VIC 3000).

Base salary: $79,500 (plus super)

Main Responsibilities:

· Analyse, diagnose and resolve complex application and technical issues reported by users through systematic investigation and troubleshooting.

· Serve as the primary technical escalation point for clients and internal teams, managing high-priority incidents and providing timely resolutions.

· Communicate with users via phone, email, chat and case management systems to identify, document and manage technical support requests within defined service levels.

· Research technical issues using product documentation, technical manuals and knowledge resources to determine root causes and implement effective solutions or workarounds.

· Identify and rectify configuration issues and perform advanced troubleshooting of authentication protocols, APIs, SIS integrations, LTIs and other application integrations.

· Develop and execute SQL queries and analyse IIS logs and diagnostic data to investigate application behaviour and accurately report technical findings.

· Collaborate with cross-functional teams to investigate complex issues, identify root causes and recommend appropriate technical solutions.

· Contribute to product improvement by preparing software defect reports, feature enhancement requests and identifying trends that support future technical modifications.

· Create and maintain technical documentation, including knowledge base articles, FAQs and support documentation for both internal teams and customers.

· Monitor and manage support cases by maintaining accurate case records, meeting service level objectives and participating in shift-based operational support.

Required Qualification and Experience:

· At least a bachelor’s degree in computer science or other relevant fields in information technology or software engineering

· 3 years of work experience in a similar role

· Customer service experience highly regarded

Ideal Skills and Attributes:

· Ability to analyse, diagnose and resolve complex software issues through systematic investigation and root cause analysis.

· Proficiency in web applications, APIs, SOAP/REST services, XML, HTML, Java, C#, .NET, JavaScript, LTI and related technologies.

· Ability to write and interpret complex SQL queries, analyse IIS logs, and use diagnostic tools (e.g., Wireshark and Fiddler) to investigate application behaviour.

· Experience with Active Directory, Office 365, OAuth, LDAP, SAML and related authentication solutions.

· Ability to communicate complex technical information clearly, collaborate with internal teams and clients, manage escalations, and provide technical guidance and support.

Job Type: Full-time

Pay: $79,500.00 per year

Work Location: In person

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Refine Your Search

java jobs in sydenham vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd

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Sr Security Engineer, Region Services

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Sr Delivery Consultant: Agentic AI FullStack SDE, AWS Professional Services

Engineering Manager - Private Dining

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Computer Vision Scientist, International Machine Learning, Australia

Solutions Architect

Data Scientist, Market Growth (Lifecycle)

Pioneer Talent Program - Binance AI Pro Engineer

Threat Detection Analyst (Japanese & English speaking)

Systems Development Engineer, Region Services

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