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Customer Growth Representative

Alinta Energy -
Perth WA

Apply Now

Job Details

Permanent | Full-time
10 days ago

Benefits

Employee assistance program
Paid volunteer leave

Qualifications

CRM software
Sales
Customer service
Salesforce
Microsoft Office
HubSpot
Communication skills

Full Job Description

Drive growth through outbound customer campaigns and win-backs
Full-time permanent role, no weekend work required
Attractive hybrid work model | Energy Discounts |Career Growth Opportunities

Alinta Energy is one of Australia’s biggest energy retailers, generators and developers with over 1.1 million customers. Australia’s energy system is undergoing the biggest transformation in its history and we’re right there with it. We’re investing in and developing large-scale renewables and storage projects as part of our ongoing effort to provide our customers with reliable, affordable and sustainable energy.

We understand that flexibility matters when considering your next role. Let us know your requirements, and we’ll carefully consider how we might accommodate them.

Ready to make a real impact?

Join our Customer Engagement team as a Customer Growth Representative in Perth, where you’ll help drive growth through outbound sales and retention activity. You’ll contact customers through targeted campaigns to understand their needs, manage objections and match them with suitable products. This is a high-volume phone-based sales role with clear daily targets, team coaching and a strong focus on compliance, customer service and commercial outcomes.

This is a permanent full-time position working on a rotating roster between 7:00am and 6:00pm, Monday to Friday. To support your onboarding and development, you'll spend your few months working in our Perth office. Once fully trained and comfortable working from home, you'll have access to flexible working arrangements, with a mix of office and work-from-home days each week.

Why you’ll love working here

At Alinta Energy, we’re taking real action to deliver reliable and sustainable energy for Australia - and that practical approach runs through everything we do. You’ll get clear direction, genuine flexibility, and the support you need to grow, all while working on projects that make a lasting difference. We’re big enough to create impact, but small enough that your ideas and effort will always be seen.

There are plenty of other great benefits of working for Alinta Energy, including flexible working, energy discounts, an Employee Assistance Program (EAP), a paid volunteer day each year, fully stocked kitchens, and lots more.

What you’ll do

Make outbound calls across customer growth, acquisition and retention campaigns
Engage customers to understand needs, manage objections and identify sales opportunities
Promote and sell Alinta Energy products and services to new and existing customers nationally
Meet daily, weekly and monthly conversion, call efficiency and KPI targets
Follow quality, compliance and customer service frameworks while supporting customer queries

Your experience

Experience in customer service, sales or a contact center environment
Strong verbal communication and interpersonal skills, with the ability to build rapport over the phone
Confidence and resilience to make outbound calls, manage objections and achieve performance targets
Understanding of customer service and sales techniques and principles
Ability to work in a fast-paced, target-driven team environment
Proficiency in Microsoft Office, with Sales CRM Software (Hubspot, Salesforce, 365) experience highly regarded

Please note this role requires full working rights within Australia.

This role is best suited to a motivated, phone-based sales professional who enjoys outbound campaigns, clear targets and customer conversations. Utilities, telco, retail sales, door-to-door sales or campaign-based sales experience will be highly regarded.

Like what you’re seeing?

If you like the sound of this, and you’ve got experience in a similar role, we’d love to talk to you. Come and discover better together with Alinta Energy.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.

If your application progresses, we will need to complete background and pre-employment checks, such as immigration checks, reference checks, criminal background checks, qualification checks, and additional checks for roles related to finance.

Our Diversity Commitment

Alinta Energy offers a truly diverse, safe and supportive work environment. As an equal opportunity employer, Alinta Energy encourages applications from any qualified person, including First Nations Australians, members of the LGBTQIA+ community, people of all ages and people living with a disability. We are also proud to be a WORK180 Endorsed Employer and we are committed to advancing women’s careers.

We look forward to hearing from you.

Closing date: Monday 31st August 2026

Apply Now

Refine Your Search

retention representative jobs

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