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Technical Training Manager-Operations, AWS Infra Operations

Amazon Web Services Australia Pty Ltd -
Melbourne VIC

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Job Details

Full-time
4 days ago

Benefits

Training program

Qualifications

Management
Equipment repair
Data analysis skills
Microsoft Office
Administrative experience
AWS
Bachelor's degree
LMS
Materials handling
AI
Leadership

Full Job Description

DESCRIPTION

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

AWS Data Center Operations is seeking an innovative, customer-obsessed Technical Training Manager to own the development and implementation of a new Full-Time Training Team (FTT) for Data Center Operations. As the Technical Training Manager, you will be responsible for leading a team of technical trainers to implement Data Center Operations initial training, maintain lab equipment, and ensure continuous improvement to the Data Center Operations training programs.

Key job responsibilities

Lead a team of technical trainers
Manage the training programs for Data Center Engineering Operations (DCEO), Data Center Operations (DCO), Infrastructure Delivery (ID), Decommissioning, and Logistics
Implement standardized training processes that adapt to audience needs
Create and track performance metrics for training effectiveness
Establish communication channels between Full Time Training Team (FTT) and stakeholders
Drive innovation through AI technology and agile methodologies
Support the design comprehensive learning materials including exercises, tutorials, and assessments
Measure and report training program impact
This job will be expected to travel approximately 25% of the time

A day in the life
Sitting within AWS Data Center Operations, the Full-Time Training Team is responsible for implementing world-class training programs for the various Data Center Operations teams, to include DCEO, DCO, ID, Decom, and Logistics.
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. You’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

1+ years of Microsoft Office products and applications experience
2+ years of direct people management, including performance management and employee development experience
4+ years of training, technical instruction, or maintenance leadership capacity experience
4+ years of conducting predictive and preventative maintenance procedures experience
4+ years of repairing material handling equipment (MHE), automated conveyor systems, or related mechanical/controls equipment experience
4+ years of demonstrating safety standards experience
Bachelor's degree or equivalent, or 2+ years of Amazon RME (BB/3P) Full Time Exempt experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

Experience managing training programs or teams across multiple sites or regions
Experience with Learning Management Systems (LMS) administration and reporting
Experience with technical writing, curriculum development, or instructional design
Experience in project management
Experience with data analysis and using metrics to drive program improvements

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

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