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Technical Support Specialist (TSS) – Dairy Automation

Lely -
Truganina VIC

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Job Details

Full-time

Qualifications

Electrical experience
Robotics
Communication skills

Full Job Description

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Technical Support Specialist (TSS) – Dairy Automation

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TruganinaFulltimeWorking with passionate peopleJob with impactResponsible job

What is your role?

Lely is a global leader in robotic solutions for the dairy industry. Through innovative systems such as the Lely Astronaut automatic milking system, Lely continues to shape the future of farming by improving efficiency, animal welfare, and farm sustainability.

We are seeking a professional and highly capable Technical Services Support person to strengthen our regional support structure and ensure technical excellence across our Lely Centre network. This role plays a critical part in maintaining high service standards, supporting technicians, and driving continuous improvement in system performance.

The Role

As Technical Services Support, you will be responsible for:

Providing advanced technical support and to Lely Centres and field technicians
Assisting with installation, commissioning, and optimisation of Lely robotic systems
Diagnosing and resolving complex mechanical, electrical, and software issues
Supporting system start-ups and performance optimisation on farm
Coaching and mentoring technicians to build service capability and consistency
Auditing installations to ensure compliance with Lely standards and specifications
Delivering structured feedback on system performance and improvement opportunities
Contributing to service planning and continuous improvement initiatives

This is a dynamic role requiring strong technical competence, sound judgement, and a solutions-driven mindset.

What is your experience?

You are an experienced dairy or agricultural technician who understands the day-to-day realities of dairy farming and has hands-on experience working with milking systems or automation technology. You are now looking to take the next step in your career supporting a wider network, tackling more complex technical challenges, and contributing to innovation in dairy automation.

To be successful in this role, you will demonstrate:

Strong mechanical and electrical diagnostic capability
Experience with automation, robotics, or agricultural equipment (highly regarded)
A structured and methodical approach to troubleshooting
The ability to work independently while supporting a broader team
Clear and confident communication skills, with the ability to train and guide others
A genuine interest in agricultural innovation and technology

What you can expect from us

The opportunity to work with industry-leading robotic technology
Ongoing technical training and professional development
A collaborative and forward-thinking team environment
Competitive remuneration package including vehicle
The opportunity to make a measurable impact on farm productivity and service performance

If you are a technically driven professional seeking to contribute at a higher support level within an innovative agricultural organisation, we welcome your application.

About Lely

At Lely, we believe in a sustainable, profitable, and enjoyable future for farming. Our mission is to make farmers’ work easier while ensuring animal welfare and improved productivity. Lely is an international family-owned business with its headquartered in Maassluis, the Netherlands. From our head office, we work closely with nine clusters, each responsible for a group of countries. These clusters oversee several countries within a specific region, facilitating the coordination and management of local activities.

In addition, we collaborate with over 200 franchise partners worldwide. These Lely Centers are responsible for the sales and service of our solutions. We are looking for a Technical Service Specialist for our Lely Cluster in Australia and New Zealand.

Sara Bakker

If you can’t find certain information in this vacancy, you can reach out to us via WhatsApp.

Please note that we do not process job applications through WhatsApp due to privacy regulations (GDPR). You can apply via the apply button on this page.

Whatsapp Sara

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Technical Support Specialist (TSS) – Dairy Automation

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