Job description
Agency Department of Corporate and Digital Work unit Fines Recovery Unit
Development
Job title Client Services Officer Designation Administrative Officer 3
Job type Full time Duration Fixed to 07/12/2026
Salary $68,776 - $73,898 Location Darwin
Position number 25523 RTF 352640 Closing 22/07/2026
Contact officer Warren Saunders Contact Centre Manager Fines Recovery Unit on 08 8924 3603 or
[email protected]
About the agency https://dcdd.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=341036
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF
YOUR TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Primary objective
To provide contact centre support to the Fines Recovery Unit (FRU) and exercise the statutory functions of a delegate of
the Director appropriate to their delegation, relating to outstanding debts under the Fines and Penalties (Recovery) Act 2001,
ensuring the objectives of the organisation are achieved.
Context statement
This position is part of the FRU contact centre. The primary role of this position is to deliver a quality service to clients
through the contact centre and as such attendance during core hours will be expected. An ability to maintain confidentially
and a professional approach are required, as is a strong team focus while delivering a quality service.
Key duties and responsibilities
1. Provide a high standard of service to all clients including people from diverse cultural backgrounds.
2. Provide quality telephone and email service to clients making payment or arranging time to pay agreements.
3. Maintain client records by ensuring timely and accurate data is entered into the Integrated Justice Information System
whilst maintaining confidentiality at all times.
4. Undertake enforcement actions for fines and penalties referred from internal and external agencies including driver
licence suspensions and other statutory powers as delegated by the Director.
5. Contribute to teamwork and the wellbeing of the unit and staff.
Selection criteria
Essential
1. Demonstrated experience in customer focussed service delivery through effective client engagement and negotiations.
2. Knowledge of the process of debt recovery and enforcement, relevant legislation or the demonstrated ability to quickly
acquire this knowledge.
3. Ability to work independently, as well as part of a team, and the ability to perform effectively under pressure, resolve
conflict, meet deadlines and maintain confidentiality.
4. Well-developed interpersonal, written and verbal communication skills and the ability to develop professional
relationships with clients from diverse cultural backgrounds.
5. Experience using information systems, such as word processing, spreadsheets and case management systems such as IJIS
and MOVERS, or similar, with accuracy and attention to detail.
6. Demonstrated work ethic and attitude which emulates the Department’s values of commitment to service, innovation,
ethical practice, accountability, impartiality, diversity and respect.
Further information
The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A
criminal history will not exclude an applicant from this position unless it is a relevant criminal history. When choosing to
apply for this position, the applicant should consider the full requirements of the position in aligning their work experience
and capabilities to this role. Please refer to the Capability Framework and visit our website.
