At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.
We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.
Here, your work has purpose, your voice matters and your future is full of possibility.
About the Role
- 12-month fixed-term contract overseeing Central Support Office operations for Bupa Dental and Bupa Optical & Hearing. Can be based in Melbourne, Sydney or Brisbane
Reporting to the Bupa Dental COO, this role is responsible for overseeing the central support office operations for Bupa Dental Care (BDC) and Bupa Optical & Hearing practices. This includes managing the administration function for the Service Delivery team to deliver a seamless experience for practice teams, acting as a single point of contact for information, issue resolution and access to the broader Bupa support services.
- Lead and manage the day-to-day operations of the Practice Support Hub supporting Bupa Dental and Bupa Optical & Hearing nationally.
- Oversee a Level 1 Help Desk, ensuring efficient service delivery, operational planning and KPI achievement.
- Drive effective communication and collaboration between Central Support Office teams and practices.
- Build strong partnerships with operational leaders to manage escalations, resolve issues and deliver continuous improvement initiatives.
- Develop reporting, performance dashboards and forecasting to support operational excellence and informed decision-making.
- Collaborate with Capability teams to design and deliver training, quality assurance and capability uplift programs.
- Contribute to strategic initiatives that enhance customer experience, commercial performance, employee engagement and operational governance.
- Lead, coach and develop a high-performing team while ensuring compliance with regulatory, risk, health and safety and organisational policies.
About You
- Proven experience leading customer service or operational teams in healthcare, clinical or commercial environments.
- Demonstrated success driving operational excellence, process improvement and organisational change within complex, matrix organisations.
- Strong people leadership, coaching and stakeholder management skills, with the ability to influence and build high-performing teams.
- Commercially minded with strong planning, analytical and performance management capabilities, delivering against KPIs and service levels.
- Dental practice experience is highly desirable, along with an understanding of healthcare operations and regulatory requirements.
To apply, please do so via the 'apply' button above.
Please note that selection processes will commence immediately and late applications may result in exclusion from the process.
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Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.
To learn more about working at Bupa please visit our website: www.Bupa.com.au/careers
