In-Demand Shift administration Jobs in Melbourne, Vic

Assistant Manager Front Office
Marriott International, Inc —Melbourne VIC
- Full-time
- Hospitality
- Management
- No experience needed
7h
Executive Director, Digital Transformation and Enterprise Technology
Court Services Victoria —Melbourne City Centre VIC
- Full-time
- AI
13d
Infrastructure Support Senior Analyst - AU Citizen
Accenture —Melbourne VIC
- Full-time
- Azure
- Administrative experience
- AWS
- Parental leave
Experienced Female Support Workers – Aged Care and NDIS | South Eastern and Eastern Suburbs
First In Caring —Melbourne VIC
- $30.33 - $43.24 an hour
- Clinic
- Bachelor's degree
- First Aid Certification
- Travel reimbursement
- Professional development assistance
Quick Apply
1d
Registered Nurse - Surrey Hills VIC
Company Medical Services —Surrey Hills VIC
- $45 - $50 an hour
- Bachelor's degree
- Patient care
- Computer skills
Quick Apply
7d
Threat Detection Analyst (Japanese & English speaking)
Fastly —Melbourne VIC
- Software troubleshooting
- English
Quick Apply
Registered Nurse
Bolton Clarke —Melbourne Northern Suburbs VIC
- Full-time
- Nursing
- Management
- Medication administration
- Health insurance
- Employee assistance program
Registered Nurse (Practice Nurse)
Hoppers Health Hub —Hoppers Crossing VIC
- From $27.45 an hour
- Part-time
- Medication administration
- Administrative experience
- Patient care
Quick Apply
Senior Mobility Specialist
Datacom —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
- On-the-job training
Quick Apply
Registered Nurse
GenesisCare —Melbourne VIC
- Full-time
- Clinic
- Communication skills
- Nursing
Clinical Care Manager | Toowoomba QLD
Infinite Aged Care —Melbourne VIC
- Full-time
- Nursing
- Vital signs
- Patient monitoring
- Employee assistance program
- Employee discount
22h

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shift administration jobs near melbourne, vic

Assistant Manager Front Office

Marriott International, Inc -
Melbourne VIC

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Job Details

Full-time
7 hours ago

Qualifications

Hospitality
Management
No experience needed
Senior Secondary Certificate of Education
Education
Hospitality Management
Front desk
Guest services
Communication skills

Full Job Description

Additional Information
Job Number26087329
Job CategoryRooms & Guest Services Operations
Location27 Little Collins Street, Melbourne, Victoria, Australia, 3000
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

shift administration jobs in melbourne, vic

Assistant Manager Front Office

Executive Director, Digital Transformation and Enterprise Technology

Infrastructure Support Senior Analyst - AU Citizen

Experienced Female Support Workers – Aged Care and NDIS | South Eastern and Eastern Suburbs

Registered Nurse - Surrey Hills VIC

Threat Detection Analyst (Japanese & English speaking)

Registered Nurse

Registered Nurse (Practice Nurse)

Senior Mobility Specialist

Registered Nurse

Clinical Care Manager | Toowoomba QLD

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