As an Operations Coordinator, you will join a dynamic, diverse, and collaborative team to support our specialist radiologists as they report on urgent CT and MRI images for patients based in the UK.
You will serve as the first point of contact for our clients, handling inquiries and providing support. In this role, you will also take on a variety of administrative tasks while collaborating closely with our highly skilled team of Operations Coordinators to ensure seamless support for our radiologists and clients.
We focus on people development, and you will have various opportunities for personal as well as professional growth. Our specialist Training & Recruitment team will provide full induction training, allowing you to start your Everlight journey with confidence. We’ll then guide you through your development at a pace that suits you, upskilling you into different areas within the operations team over several months.
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We are currently recruiting for an ambitious and motivated Operations Coordinator to join us in Brisbane, Sydney or Melbourne.
The ideal candidate will be highly organised with customer service experience. You should demonstrate evidence of adaptability, IT proficiency and strong teamwork.
You should also have a proven track record of delivering results under pressure and the ability to manage multiple stakeholders and tasks.
We are looking for problem solvers, who will never hesitate to roll up their sleeves and get stuck in. If you think you can use your initiative to deliver solutions and assist our clients and radiologists across the world, we want to hear from you!
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Key responsibilities:
- Liaise between clinicians, radiographers, and radiologists based around the world
- Provide administrative support to radiologists who report routine and urgent radiology exams
- Provide frontline support to our clients – including doctors and radiographers across the world by ensuring patients’ reports are available to clinicians in a timely manner
- Maintain patient information accurately and confidentially
- Manage various IT systems and troubleshooting when required to avoid delays
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Skills:
- Due to the urgent and fast-paced nature of this role, punctuality, reliability, and clear communication are essential
- Be able to multitask, remain calm under pressure, and work in a fast-paced environment
- Be able to work independently as well as being part of a supportive and diverse team
- Be proactive and able to prioritise and demonstrate a can-do attitude
- Be organised with the ability to work to deadlines and possess some administration experiences
- Be able to confidently build and maintain supportive relationships with radiologists, operations colleagues, and clients
- Be a methodical thinker with strong attention to detail and a problem-solving mindset
- Proficiency in Outlook, Word, and Excel at an intermediate level, along with the ability to quickly learn and adapt to multiple new software programs
- Enjoy working with people and want to have fun as part of a team
- Have strong verbal and written communication skills.
Desirable:
- Possess knowledge of medical terminology or willingness to learn this.
- Have strong background within the healthcare sector or customer service sector.
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What we offer:
- A hybrid flexible working environment
- An employee-led development programme (CONNECT) to enhance your skills and career progression
- Global offices in prime city locations
- Competitive remuneration package
- Salary Sacrifice Schemes
- Novated Lease Scheme
- Gym, Apparel and Wellbeing Discounts
- Study and exam leave
- Mental Health and Well-Being Support
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Place of work:
At Everlight Radiology, we currently operate a hybrid working model where you may have the opportunity to work from home as well as from our offices. In Australia, our offices are located in Brisbane, Sydney, Perth, and Melbourne.
Please be aware that this is a true hybrid arrangement, and there will be an ongoing expectation to work a portion of your time from an Everlight office, even after receiving home-working equipment.
Initially, you will be required to work exclusively from an Everlight office for a minimum of 3 months. Following this, and subject to successful probation period and eligibility, you will receive the necessary equipment to work from home. However, working from the office will remain an essential part of your role and subject to company policy.
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About us:
At Everlight Radiology, we provide the vital and unique resource of radiology reporting capacity to healthcare providers across the globe, operating 24/7 365 days of the year on a ‘Follow the Sun’ model. Everlight supports radiology departments across Australia, New Zealand, the UK and Ireland and over the last 12 months has provided critical care to more than 2million patients globally.
At Everlight, you’ll be joining a globally connected team of passionate and talented individuals with patient care at their heart. We work hard at being one team across challenging time zones. We’ll invest in your development through our CONNECT programme, ensuring we all reach our potential.
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Application process:
If your initial application is shortlisted, the process consists of three stages:
Stage 1: Skills Assessment
This timed assessment is conducted via Microsoft Forms and is designed to evaluate your attention to detail.
Stage 2: Telephone Interview
A brief 10-15 minute telephone call within your chosen time window. This allows us to learn more about you, your understanding of the role, and your initial suitability.
Stage 3: Teams Video Interview
If successful in the previous stages, you will be invited to a formal interview via Microsoft Teams, lasting approximately 30-45 minutes.
Please note: completion of the skills assessment by midnight of Sunday 26th July is required to progress in the process. Candidates who are successful at this stage will be invited to schedule a telephone interview for the following week.
Pay: $30.45 – $45.68 per hour
Benefits:
- Employee discount
- Employee mentoring program
- Free drinks
- Free food
- Maternity leave
- Parental leave
Application Question(s):
- Please note that applications will only be considered if all screening questions have been completed
Have you been referred by a current employee of Everlight Radiology? If yes, please provide their name .
- Please note that applications will only be considered if all screening questions have been completed
Have you previously been employed by Everlight Radiology? If so, please provide details of your role and employment period
- Please note that applications will only be considered if all screening questions have been completed
Please confirm that you understand and agree to the following:
This is a full-time role of 37.5 hours per week. As we provide an urgent healthcare service operating 365 days per year, shifts will include set weekends and public holidays. Enhanced pay rates are provided for weekend and public holiday shifts as per the Health Professionals Support Services Award - Level 5. Rosters are assigned on a rotational basis by Everlight and will include approximately two weekend shifts per fortnight. Rosters are typically issued 3-4 weeks in advance.
- Please note that applications will only be considered if all screening questions have been completed
AVAILABILITY: Weekends- Are you able to commit to a minimum of 2 weekend shifts per fortnight? Our ideal candidate will be able to work Tuesday - Saturday weekly.
- Please note that applications will only be considered if all screening questions have been completed
Start Date and Induction Training Availability:
We are provisionally planning for a start date of Tuesday 15th September 2026
Induction training will take place for three weeks before moving to your regular schedule (training dates and times are subject to change)
This training is essential for onboarding and attendance on all days is required.
Will you be fully available to attend induction training on all of these dates and times?
- Please note that applications will only be considered if all screening questions have been completed
Do you have any previous experience working in a healthcare environment? (medical or admin based). While not a requirement for this position, any related experience would be considered a bonus.
Work Authorisation:
Work Location: Hybrid remote in Sydney NSW 2000
