- VR Experience Host / Customer Service Team Member
Are you confident, customer-focused and able to provide professional service in a fast-paced environment?
Do you enjoy varied work, solving problems and helping people have a great time?
Are you interested in technology, gaming, virtual reality or the entertainment industry?
If this sounds like you, we would love to hear from you.
About the Business
Entermission is a location-based entertainment business offering immersive virtual reality and interactive experiences.
We welcome a wide range of guests, including families, school groups, children’s parties, corporate teams and casual visitors. Our goal is to provide every guest with a safe, exciting and memorable experience from the moment they arrive.
About the Role
We are looking for an energetic, reliable and customer-focused team member to help guests immerse themselves in their missions and activities.
You will welcome customers, explain how their experience works, conduct safety briefings, oversee game sessions and provide guidance when required. You will also assist with parties, troubleshoot basic technical issues and help maintain a clean, organised and professional venue.
This is a hands-on and multifaceted role. Depending on the shift, you may be greeting customers, hosting a children’s party, monitoring several game sessions, resolving a technical issue or opening and closing the venue.
Your priorities will be customer safety, clear communication, equipment hygiene and delivering a consistently high-quality guest experience.
Main Responsibilities
- Greeting customers and managing check-in
- Conducting clear and engaging game and safety briefings
- Setting up and overseeing virtual reality and interactive game sessions
- Monitoring players and providing hints, clues or assistance when appropriate
- Hosting children’s parties, school groups, corporate events and other group bookings
- Keeping customers informed and engaged if delays or technical issues occur
- Identifying, troubleshooting and recording technical or equipment issues
- Cleaning and maintaining virtual reality equipment, activity rooms and shared venue areas
- Completing general administration and booking-related tasks
- Processing payments and assisting with customer enquiries
- Opening and closing the venue independently when rostered
- Following all safety, hygiene and operational procedures
What You Will Bring
- At least one year of customer service experience, preferably within entertainment, hospitality, tourism, retail or a similar environment
- Strong verbal communication and presentation skills
- Confidence speaking to and instructing groups of customers
- The ability to remain calm, professional and solution-focused under pressure
- Experience managing excited children, families or large groups
- A proactive approach to solving problems and finding information
- Confidence learning new systems, equipment and basic technical processes
- The ability to work effectively as part of a team and independently when required
- Reliability, punctuality and a strong sense of responsibility
- Attention to detail and a willingness to assist with cleaning and venue presentation
- An interest in technology, gaming, virtual reality, escape rooms or interactive entertainment
- Availability to work weekends, school holidays and some evenings
Technical Confidence
You do not need to be an IT professional. However, you should be comfortable learning how our equipment and systems work.
You may be required to follow troubleshooting procedures, restart devices, check cables and network connections, identify basic equipment issues and clearly record or communicate what has occurred.
We are particularly interested in applicants who are curious, practical and willing to investigate a problem rather than immediately assuming someone else will resolve it.
Essential Requirements
- Availability to work weekends
- A valid Working with Children Check, or the ability to obtain one before commencing employment
- The ability to safely perform the physical requirements of the role, including standing for extended periods, moving around the venue and assisting with equipment
- Appropriate working rights in Australia (Unfortunately Working Holiday Visas are not accepted.
What We Offer
- A fun and interactive working environment
- Experience in the virtual reality and location-based entertainment industry
- Training across customer service, game operations and technical troubleshooting
- A varied role where no two shifts are exactly the same
- Opportunities to develop additional responsibilities as your skills and experience grow
How to Apply
Please submit your résumé and carefully answer every application question.
The questions form an important part of our recruitment process and help us assess your availability, communication skills, customer service experience and suitability for the role.
Applications that do not answer all required questions may not be progressed.
Pay: $20.00 – $30.00 per hour
Benefits:
Application Question(s):
- Please list every day you are available, together with your available start and finish times. Example: Mon 10am–6pm, Tue unavailable, Wed 3pm–10pm.
- Approximately how long would it take you to travel from your home to 484 Kent Street, Sydney CBD using your usual method of transport?
- Our venue can become very busy, with multiple groups arriving at the same time while technical issues occasionally occur. Tell us about a time when you had to stay calm while juggling several tasks at once.
- Describe something new you've taught yourself in the last 12 months.
- What is your gamer tag? If you don't have one, what gamer tag would you choose for yourself, and why?
- Please state your Australian work rights (Australian Citizen, Permanent Resident or Visa type) and include any work restrictions if applicable.
- Imagine you are welcoming a group celebrating a birthday. In 2–3 sentences, how would you get them excited before their experience begins?
- Tell us about the last time you made someone else's day better.
- Describe the last time you had to fix a technical problem without asking someone else to do it. What was the problem and how did you solve it?
- A customer tells you "the headset isn't working." What are the first three things you would check before asking for help?
Experience:
- Customer service: 1 year (Required)
Licence/Certification:
- Paid (Employee) Working with Children Check? (Preferred)
Work Location: In person
