In-Demand It support Jobs in Docklands, Vic

Level 2 IT Support Team Leader
Accent Group —Cremorne VIC
- Full-time
- Microsoft Office
- POS
- Leadership
Quick Apply
4h
Dynamics 365 CE Senior Technical Support Consultant
Fusion5 —Melbourne VIC
- Full-time
- Azure
- AI
- Communication skills
Quick Apply
Manager, Technical Support – ANZ
SOTI Inc. —Mulgrave VIC
- Full-time
- Hybrid work
- Management
- Databases
- Analysis skills
Desktop Support Officer
Centorrino Technologies —Melbourne VIC
- $55,000 - $70,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick Apply
3d
IT Infrastructure Specialist | Jowett Motor Group (Full-Time)
Jowett Motor Group —Glen Waverley VIC
- Full-time
- Azure
- Administrative experience
- SharePoint
- Parental leave
- Employee assistance program
Quick Apply
Infrastructure Support Senior Analyst - AU Citizen
Accenture —Melbourne VIC
- Full-time
- Azure
- Administrative experience
- AWS
- Parental leave
ICT Technical Specialist
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health insurance
- Annual leave
18h
Senior Systems Administrator
Blue IoT —Mulgrave VIC
- Azure
- Microsoft Office
- Administrative experience
IT Support Engineer (Field)
ITConnexion —Melbourne VIC
Senior System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Systems design
- AWS
- Software development
- Health insurance
- Employee assistance program
11d
Computer Network Support
Medical iT —Melbourne VIC
HVAC Technical Service & Support Specialist | Office-Based Position
Katz Recruitment —Melbourne VIC
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Office
- HVAC
- Office experience
Quick Apply
7d
Help Desk Technician
ALSTOM —West Melbourne VIC
Senior Paraplanner – Technical & Advice Support
Focus Partners Australia & Escala Partners —Melbourne VIC
- Management
- Financial services
- Communication skills
Quick Apply
Senior Paraplanner – Technical & Advice Support
Focus Financial Partners —Melbourne VIC
- Management
- Financial services
- Communication skills
Desktop Support Analyst (First Nations Identified)
Centorrino Technologies —Melbourne VIC
- $50,000 - $55,000 a year
- Part-time
- Communication skills
Quick Apply
4h
Senior Engineer ICT and Integration
Downer Group —Melbourne VIC
- Full-time
- Management
- Engineering
- Electrical experience
9d
Technical Support Officer CTBT
Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) —Yallambie VIC
- $92,450 - $97,052 a year
- Full-time
- Research
15h
Support Systems Safety Analyst
BAE Systems —Melbourne VIC
- Full-time
- Hybrid work
3d
IT Support Technician
Microcel —Epping VIC
- Up to $50 an hour
- Full-time
- English
- Administrative experience
- In-person
Quick Apply
7h

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it support jobs near docklands, vic

Level 2 IT Support Team Leader

Accent Group -
Cremorne VIC

Quick Apply

Job Details

Full-time
4 hours ago

Qualifications

Jira
ITIL Certification
WMS
Microsoft Office
Zendesk
IT support
POS
ServiceNow
Leadership
Communication skills
Intune
VPN

Full Job Description

Join one of Australia and New Zealand’s largest retail groups - Accent Group. With a portfolio of over 850+ stores, 34 iconic brands (including HOKA, Skechers, Dr. Martens, Platypus, Hype DC, Stylerunner, Nude Lucy, The Athletes Foot, Sports Direct, Glue Store and Vans), and 30+ online platforms, we’re not just selling shoes - we’re shaping the future of retail. At Accent Group, we’re driven by innovation, passionate about people, and serious about creating standout career opportunities. Whether you’re starting your retail journey or looking to grow into leadership, you’ll be part of a culture that values individuality, rewards performance, and empowers you to make your mark (in your kicks of course!)

The Level 2 IT Support Team Lead plays a critical role in ensuring reliable, efficient, and user-centric technology support across the company’s retail footprint, warehouse environments, and corporate offices.
This role is responsible for leading a team of technicians, overseeing technology delivery across stores and workplace environments, and driving service improvements through standardisation, proactive support, and stakeholder engagement. The role spans both operational support (BAU) and implementation of modern workplace initiatives, including device management, end-user compute, POS systems, and collaboration tools.

Key Responsibilities will include:

Lead, mentor, and coordinate a team of support technicians covering retail, warehouse, and corporate sites.
Manage task allocation, rosters, escalation handling.
Provide leadership across incident response, relocations, and tech fit-outs.
Oversee deployment and lifecycle management of POS terminals, printers, mobile devices, and office tech.
2nd Level Support technology in-store (new store openings, refits, and closures) and ensure on-site readiness.
Lead the implementation and support of workplace AV, conferencing, and meeting room technologies.
Manage IT onboarding/offboarding processes, asset tracking, and returns.
Ensure consistent device builds (Intune Autopilot / Windows / iOS / mac OS) and compliance with company standards.
2nd Level support and troubleshoot key systems including: POS environments (hardware and software), Mobile Device Management (Intune), Collaboration platforms (O365, Teams, Zoom), Printing, Wi-Fi, VPN, and other user technologies.
Maintain strong communication with Store Ops and IT teams.
Identify improvement opportunities in service delivery and tech usability.
Support rollout of strategic projects (WMS, security upgrades, infrastructure modernisation).
Maintain accurate documentation and knowledge base articles for support teams and end users

To be successful you will ideally have:

Demonstrated 5+ years in an IT support/technical services role, including at least 2 years in a team leadership capacity.
Experience supporting retail store technology environments, including POS, printers, and mobile devices.
Familiarity with Microsoft Intune, Office 365, Active Directory, and MDM tools.
Proven ability to manage vendors and coordinate field support teams.
Experience in a retail or multi-site environment supporting POS, store networks, and handheld devices.
Proficiency in Microsoft 365, Windows 11, and endpoint management (Intune/Autopilot).
Familiarity with ITSM tools (ServiceNow, Zendesk, Jira Service Management, or similar).
ITIL v3/4 Training or Certification
Have a Make it Happen Attitude
Strong interpersonal and customer skills with the ability to build relationships at all levels.
Excellent listening, verbal and written communication skills.
Take ownership of the incidents and see them to a satisfactory resolution.
Able to function and collaborate within a team and remain approachable always.
Retail Experience beneficial.

Why Join Accent Group?

Be part of a dynamic and growing company with a portfolio of the best global brands.
Opportunity to make a significant impact on our technology team.
Collaborative and supportive team environment.
Competitive salary and benefits package.

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.

Quick Apply

Refine Your Search

it support jobs in docklands, vic

Level 2 IT Support Team Leader

Dynamics 365 CE Senior Technical Support Consultant

Manager, Technical Support – ANZ

Desktop Support Officer

IT Infrastructure Specialist | Jowett Motor Group (Full-Time)

Infrastructure Support Senior Analyst - AU Citizen

ICT Technical Specialist

Senior Systems Administrator

IT Support Engineer (Field)

Senior System Development Engineer, Core Networking (Relocation support available)

Computer Network Support

HVAC Technical Service & Support Specialist | Office-Based Position

Help Desk Technician

Senior Paraplanner – Technical & Advice Support

Senior Paraplanner – Technical & Advice Support

Desktop Support Analyst (First Nations Identified)

Senior Engineer ICT and Integration

Technical Support Officer CTBT

Support Systems Safety Analyst

IT Support Technician

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