About the Role
At Bupa, we're passionate about creating simple, human-centred healthcare experiences for our customers. We're looking for a Design Researcher to join our Experience Design team on a 12-month parental leave contract and help shape the future of our digital products and services.
As a Design Researcher, you'll be the voice of the customer, uncovering insights that inform product, service, and design decisions across key healthcare experiences. You'll work closely with Product Managers, Designers, and Engineers to understand customer needs, test concepts, validate ideas, and ensure we're creating experiences that genuinely improve health outcomes for our members.
This role is ideal for someone who enjoys owning research end-to-end, from planning and recruiting participants through to analysis, reporting, and presenting actionable recommendations. You'll have the opportunity to support multiple digital squads while working within a collaborative and highly supportive research team
Key Responsibilities
- Plan and conduct qualitative and quantitative research activities, including customer interviews, usability testing, concept testing, surveys, and observational studies.
- Generate meaningful customer insights that inform digital product and service design decisions.
- Analyse and synthesise research findings into clear, actionable recommendations for stakeholders.
- Partner closely with Product Managers, Designers, Engineers, and other stakeholders to support evidence-based decision making.
- Facilitate and support workshops that translate customer insights into opportunities and solutions.
- Manage research projects from planning through to presentation and delivery of outcomes.
- Ensure research activities are conducted in line with ethical, privacy, and compliance requirements.
- Contribute to research repositories, knowledge sharing, and best-practice research operations
About You
We're looking for an experienced researcher who is passionate about understanding people and translating customer insights into meaningful improvements. You'll be comfortable working across multiple projects, engaging with a broad range of stakeholders, and independently delivering research in a fast-paced digital environment.
You'll bring:
- Experience in UX Research, Design Research, Product Research, Customer Experience Research, Behavioural Research, or a similar field.
- Proven experience conducting end-to-end research within digital product or service environments.
- Strong capability across mixed-method research approaches, including both qualitative and quantitative techniques.
- Experience with usability testing, concept testing, interviews, surveys, and customer discovery activities.
- Excellent communication and storytelling skills, with the ability to influence stakeholders using evidence-based insights.
- The ability to manage multiple priorities and research projects simultaneously
Why Work with Bupa
When you become a part of the Bupa team, you're joining a company that values innovation, collaboration, and making a positive impact on people's lives. We offer a supportive and dynamic work environment that encourages your professional growth and development.
If you're ready to lead change, drive customer retention, and contribute to Bupa's success, we want to hear from you! Apply now and be a part of our journey towards delivering exceptional customer experiences.
Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.
