In-Demand Technical support Jobs in Docklands, Vic

Infrastructure Support Senior Analyst - AU Citizen
Accenture —Melbourne VIC
- Full-time
- Azure
- Administrative experience
- AWS
- Parental leave
Computer Network Support
Medical iT —Melbourne VIC
Support Systems Safety Analyst
BAE Systems —Melbourne VIC
- Full-time
- Hybrid work
6d
IT Support Engineer (Field)
ITConnexion —Melbourne VIC
Senior System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Systems design
- AWS
- Software development
- Health insurance
- Employee assistance program
13d
Senior Engineer ICT and Integration
Downer Group —Melbourne VIC
- Full-time
- Management
- Engineering
- Electrical experience
12d

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Desktop Support Officer - Education
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Systems and Support Engineer
Pedders Suspension & Brakes —Dandenong VIC
Health and wellbeing initiatives - annual flu shot, general health check-up and skin check, monthly coffee and donut days.

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technical support jobs near docklands, vic

Infrastructure Support Senior Analyst - AU Citizen

Accenture -
Melbourne VIC

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Job Details

Full-time

Benefits

Parental leave

Qualifications

ITIL Certification
Azure
Incident management
Administrative experience
AWS
ITIL
Terrafrom
Scripting
VMWare

Full Job Description

About the Role:

We are looking for an experienced Infrastructure Support Senior Analyst to join our managed services team, supporting critical client environments across enterprise infrastructure platforms. In this role, you will be responsible for operating, maintaining, and optimizing infrastructure environments, ensuring high availability, performance, and rapid resolution of incidents.

Key Responsibilities:

Provide L2/L3 infrastructure support across production, Dev/Test, and pre-production environments
Lead and support a team of infrastructure analysts and coordinators
Perform incident triage, root cause analysis, and resolution
Participate in CAB reviews, escalations, and major incident management
Collaborate with client teams to design infrastructure solutions
Monitor infrastructure performance and identify improvement opportunities
Support Windows administration and patching
Maintain technical documentation
Ensure adherence to ITIL-based processes

Skills & Experience:

Strong Windows Administration & Patching experience
Expertise in VMware, Azure, and AWS
Knowledge of Windows & Linux OS
Scripting skills (Terraform, Python, Bash, PowerShell)
Experience with infrastructure monitoring tools

Preferred Skills:

ITIL v4 certification
Managed services experience
Automation and Infrastructure-as-Code exposure
Ability to develop proofs of concept

Additional Requirements:
Security Clearance Requirement: Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance.

This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations.

On-call and Shift Expectations: Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction

We are a WORK180 Endorsed Employer, to see our benefits and policies click here.

Accenture Progressive Employee Benefits -To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below.

Progressive Employee Benefits – Australia

Benefits of working at Accenture:

18 weeks paid parental leave
Long & short-term career break opportunities
Structured career development program
Local and international career opportunities.
Certified as a Family Inclusive Workplace™
Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

#LI_GM

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technical support jobs in docklands, vic

Infrastructure Support Senior Analyst - AU Citizen

Computer Network Support

Support Systems Safety Analyst

IT Support Engineer (Field)

Senior System Development Engineer, Core Networking (Relocation support available)

Senior Engineer ICT and Integration

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