In-Demand Retention representative Jobs

Customer Resolution Representative
IKEA —Tempe NSW
- $28.31 an hour
- Weekend availability
- Hybrid work
- Customer service
- Conflict management
- Computer skills
- Annual leave
- Parental leave
Aftermarket Sales Representative
Xylem —Kemps Creek NSW
- Full-time
- Sales
- Salesforce
- Business development
- Health insurance
- Gym membership
Head of Product
TMGM —Sydney NSW
- Full-time
- Hybrid work
- Bilingual
- CRM software
- Salesforce
- Health insurance
- Dental insurance
Quick Apply
Networking Account Manager
Hewlett Packard Enterprise —Brisbane QLD
- Full-time
- Sales
- Communication skills
Office Director, Climate Analytics Australia-Pacific Office
Climate Analytics —Perth WA
- $163,716 a year
- Contract
- Hybrid work
- Management
- Master's degree
- Leadership
Quick Apply
15h
Veterinary Country Representative (ANZ)
CoVet —Australia
- $60,000 - $90,000 a year
- Part-time
- English
- Education
- Organisational skills
Supervisor Civil
Civmec —Australia
- Full-time
- Supervising experience
- Construction experience
- Leadership
Customer Success Representative
Siemens —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
9d
B2B Sales Representative
Tyroola —Remote
- From $70,000 a year
- Full-time
- Remote
- CRM software
- Microsoft Excel
- Salesforce
Quick Apply
Area Manager
Sebastian Property Services —Melbourne VIC
- $90,000 - $100,000 a year
- Full-time
- Organisational skills
- Budgeting
- In-person
Quick Apply
4d
Merchandiser/ Sales Support Representative Sunbury
The Arnott's Group —Rowville VIC
- Part-time
- Sales
- Merchandising
- No degree
- Parental leave
- Gym membership
Customer Growth Representative
Alinta Energy —Perth WA
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Employee assistance program
Community Liaison Officer
Compass Group Australia —Roxby Downs SA
- Full-time
- Hospitality
- No degree
- Communication skills
Area Manager – Hospitality & Facilities Services
Compass Group Australia —Western Australia
- Full-time
- Leadership
- Communication skills
- Negotiation
Student Support Representative
Contour Education —Melbourne VIC
- $55,000 - $75,000 a year
- Weekend availability
- Hybrid work
- Senior Secondary Certificate of Education
- Education
- AI
- Employee assistance program
Quick Apply
Records & Information Transformation Officer (V26/10060)
Blue Mountains City Council —Katoomba NSW
- Office experience
14d
Student Support Representative
Contour Education —Glen Waverley VIC
- $55,000 - $75,000 a year
- Weekend availability
- Hybrid work
- Senior Secondary Certificate of Education
- Education
- AI
- Employee assistance program
Quick Apply
Student Success Representative
Contour Education —Glen Waverley VIC
- $55,000 - $75,000 a year
- Part-time
- Hybrid work
- Senior Secondary Certificate of Education
- Education
- AI
- Employee assistance program
Student Support Representative
Contour Education —Glen Waverley VIC
- $55,000 - $75,000 a year
- Weekend availability
- Hybrid work
- Senior Secondary Certificate of Education
- Education
- AI
- Employee assistance program
Student Success Representative
Contour Education —Glen Waverley VIC
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Senior Secondary Certificate of Education
- Education
- AI
- Employee assistance program
Quick Apply

I want to receive the latest job alert for retention representative

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

retention representative jobs near

Customer Representative jobs in Tempe NSW

Sales Representative jobs in Remote

Customer Success Manager jobs in Melbourne VIC

Area Manager jobs in Melbourne VIC

Area Manager jobs in Western Australia

Student Representative jobs in Glen Waverley VIC

Customer Representative jobs in Hoppers Crossing Vic

Customer Success Associate Healthcare jobs in Glen Iris Vic

Customer Banking Specialist jobs in Burwood Nsw

Customer Representative jobs in Victoria

Customer Representative jobs in Bankstown Nsw

Customer Representative jobs in Canberra Act

Customer Service Admin jobs in Berala Nsw

Real Estate Sales Occupations jobs in Port Melbourne Vic

Sales Representative jobs in Greater Adelaide Sa

Sales Representative jobs in Idalia Qld

Sales Representative jobs in Buttaba Nsw

Sales Representative jobs in Dickson Act

Kitchen Equipment Sales jobs in Melbourne Vic

Sales Representative jobs in Allawah Nsw

Customer Resolution Representative

IKEA -
Tempe NSW

Apply Now

Job Details

Permanent | Full-time
$28.31 an hour

Benefits

Annual leave
Uniform provided
Parental leave
Employee assistance program

Qualifications

Customer service
Conflict management
Computer skills
Communication skills

Full Job Description

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Sydney (Tempe)
Employment type

Full Time Permanent co-worker
Department

Customer Relations
Deadline

2026-08-27

Candidate profile (title) Our team within IKEA

Candidate profile (text) - Default language At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

The role of Customer Resolution Representative (Resolutions Generalist) supports this vision by delivering a seamless and positive customer experience across remote channels. It focuses on providing empathetic, customer-centric support, understanding individual needs, and offering effective, solution-oriented resolutions that build trust in the IKEA brand. Through strong communication, conflict management, and product knowledge, the role helps maximise customer satisfaction, contribute to business goals, and provide valuable insights that continuously improve the overall customer experience.

Key responsibilities (title) What you need to know

Key responsibilities (text) Working at IKEA has its benefits and rewards:

$28.31 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
Rosters published 4 weeks in advance.
15% Co-worker discount
Subsidised meals and complimentary drinks in our Co-worker restaurant
Free uniforms provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
24/7 access to our Employee Assistance Program for health and wellbeing support

Additional Information:

Position type: Permanent, full time 76 hours per fortnight.
Internal job title: Resolutions Generalist
Work location: Customer Service Centre (RCMP), Tempe NSW. (hybrid work arrangements)
Working hours: availability required between 8:00am to 8:30pm (AEST) weekdays and alternating weekends (both Saturday & Sunday).

Recruitment Process Overview:

Video interview: shortlisted candidates will complete a short pre-recoreded video interview.
Interview panel: next step is an in-persong Group Assessment Centre on Wednesday 9 September.
Training: will commence on Monday 28 September, for a period of 4 weeks onsite (Mon-Fri, 9am-5pm). After that, you’ll receive your regular roster.

Team vision ( title) About this work area

Team vision (text) As Customer Resolution Representative your responsibilities will include, but are not limited to:

Receiving high-volume inbound contacts, operating contact centre telephony and other communication systems.
Providing customers with after sales solutions that meet their needs, balancing cost consciousness and customer experience.
Making use of problem-solving and resolutions techniques in the customer contact to contribute to smooth and positive interactions that drive customer retention and brand trust.
Answering all customer enquires through our different communication channels (phone, chat, email, etc.) within the set timeframes.
Document all customer interactions, inquiries, and resolutions in our CRM system to maintain accurate and up-to-date records.
Investigating complex cases, liaising with IKEA service providers, and assessing quality & extended guarantee related claims.

Let's connect Who you are

Let´s connect As a Customer Resolution Representative, you are:

Proven experience in a customer service role, particularly in retail or contact centre is highly valued.
Curious with strong problem-solving skills to help create innovative solutions for our remote customers.
Able to demonstrate excellent written and verbal communication skills showcasing a polite and friendly manner.
Good attention to detail along with the ability to remain composed when working under pressure.
Have proficient computer skills and an ability to learn about all technical aspects of the IKEA systems.
A team player with a ‘Togetherness’ mindset but also be also to work independently and find solutions.
The drive to offer great and convenient solutions, demonstrating a customer-centric and truly empathic approach in every customer interaction, to maximise customer satisfaction.

Local section (title) We need people like you

Local section (text) At IKEA, work is so much more than a job. Come join us!

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

Living our values
Being your unique self, while respecting and including others
A passion for home furnishing
Performing & delivering while learning & developing
Having fun!

Apply Now

Refine Your Search

retention representative jobs

Customer Resolution Representative

Aftermarket Sales Representative

Head of Product

Networking Account Manager

Office Director, Climate Analytics Australia-Pacific Office

Veterinary Country Representative (ANZ)

Supervisor Civil

Customer Success Representative

B2B Sales Representative

Area Manager

Merchandiser/ Sales Support Representative Sunbury

Customer Growth Representative

Community Liaison Officer

Area Manager – Hospitality & Facilities Services

Student Support Representative

Records & Information Transformation Officer (V26/10060)

Student Support Representative

Student Success Representative

Student Support Representative

Student Success Representative

I want to receive the latest job alert for retention representative

Explore jobs in more locations

Why you will love us

What we all have in common

Job Seeker Tools

Employer Tools

Browse

Stay Connected