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Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.
We have an exciting opportunity at nbn for an RSP (Retail Service Provider) Delivery Manager, reporting to the Executive Manager RSP Delivery.
A bit about your role
As an RSP Delivery Manager, you will lead the operational relationship between nbn and our RSP partners, ensuring we meet our contractual commitments with clarity, care and consistency. You will work closely with RSPs and internal stakeholders to support the delivery of Wholesale Broadband Agreement (WBA) Service Level Agreements and operational targets, thoughtfully identifying trends through analysis and enabling early intervention where needed.
You will also provide planning guidance and coordination to enable timely RSP connectivity to network infrastructure, including Points of Interconnect, CVC and NNI connectivity. You will play a key role in embedding strong operational practices for new RSPs following onboarding, setting them up for success and ensuring seamless engagement with nbn processes. Through collaborative performance reviews and ongoing engagement, you will act as a trusted voice of the RSP within nbn, advocating for improvements and helping shape a more responsive, customer-centric experience.
A bit about you
You are an experienced service delivery professional with a genuine passion for building strong, trusted relationships. With experience in service delivery, including service activation, assurance or technical support, you bring a well-rounded understanding of how to deliver high-quality outcomes in line with contractual commitments and service level expectations. Your experience is complemented by a strong foundation in governance, quality assurance or project management practices, and you may hold relevant certifications such as Six Sigma or similar frameworks.
You have a deep appreciation for operational delivery models and a sound understanding of the commercial constructs that underpin the Wholesale Broadband Agreement. You are naturally curious and confident working with data, able to interpret insights and thoughtfully apply them to problem solving and continuous improvement. Your communication style is warm, clear and influential, allowing you to build genuine partnerships across diverse stakeholder groups and guide conversations toward positive, shared outcomes.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. and why we're recognised as a WORK180 Endorsed Employer for Women.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that this role is a Permanent opportunity and applications will close at midnight on Wednesday 22 July 2026.
To be eligible for this role, you must have full working rights in Australia.
Permanent
Full time
