Lead the strategic Scan&Go roadmap to minimise stock loss through smart tech and operations
Hybrid working, office based at Norwest
Fixed term opportunity x 2 years
The Opportunity
The Scan&Go Loss lead is a pivotal, cross-functional role dedicated to minimising stock loss as we scale our innovative Scan&Go experience. Sitting within the Stockloss team and embedded alongside the Scan&Go project team, the primary purpose of this role is to lead the stock loss S&G roadmap development and execution.
You will act as the strategic owner of the Scan&Go loss roadmap - partnering and leading key stakeholders to deliver data-driven insights, behavioral analysis, and CCTV evidence into actionable technical features and operational processes.
What you’ll do
Lead the strategic Scan&Go loss roadmap, continuously identifying, prioritising, and delivering tech & operational initiatives to mitigate stock loss.
Act as the primary liaison between the Stockloss and the Scan&Go project/product teams, ensuring risk management is embedded into the product lifecycle.
Drive our stock loss strategy by using fraud and behavioural data to steer product roadmaps and risk investment
Lead the design and oversight of compliant, data-driven frameworks to manage high-risk user identification
Partner with retail operations to design clear in-store processes and training, enabling store teams to execute loss protocols confidently and politely
Lead and develop two data analysts to deliver advanced behavioural analytics that uncover high-impact stock loss opportunities
What you’ll bring
We are seeking a disciplined, results-driven professional with a growth mindset who is motivated by the challenge of protecting our business, teams, and communities.
Strong experience in retail theft, checkout fraud, and inventory control, specifically for digital and frictionless store formats.
Experience designing and managing the rules and systems that keep our stores secure while maintaining compliance.
Ability to use transaction data and customer behaviour to make decisions about product features and investment.
A focus on building security measures that keep the store safe without making the shopping experience difficult for customers.
A proven track record of aligning teams like Tech, Product, and Store Operations to deliver shared strategic goals.
Demonstrated ability to translate complex protocols into clear, simple, and practical procedures for teams to follow.
A demonstrated practical approach to staying ahead of new fraud trends and adapting to changes in retail technology.
What you’ll experience
Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:
A progressive and flexible ‘work from anywhere’ policy that gives you control over your work, life and wellbeing.
Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
An attractive remuneration package
A range of programs to help you prioritise and manage your wellbeing, including a competitive leave policy and 24/7 access to the Sonder app.
We are Woolworths Group
We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
See how we’re creating better experiences together, for a better tomorrow
