Posted: 14/07/2026
Closing Date: 11/08/2026
Salary: $124,000.00 - $130,000.00
Job Type: Contract - Full Time
Location: Box Hill
Job Category: Community Services and Development
Please note - This is an active recruitment campaign and applications are being reviewed and shortlisted for interview as they are received. This means that the advertisement may be withdrawn prior to the end date.
Who is Windermere?
Windermere improves lives by working closely with individuals and families to find solutions for complex situations.
Since 1992 we have operated across Victoria and each year we assist over 20,000 people to live the lives they dream of. We provide support and guidance in the areas of family and parenting, homelessness, disability services, early childhood intervention and education, community strengthening and victims of crime, assault and trauma. Read more about our services here - https://www.windermere.org.au/services/
Our dedicated Victims Assistance Program assists individuals with their management of the impact of crime. Through the provision of consumer focussed case management services, we promote recovery and minimise secondary victimisation sometimes experienced in the criminal justice systems. We are experts in this space and on the verge of expansion - we currently support 3,000 consumers each year and this will grow as we expand into new regions.
We are committed to outcome-focused care for children, families and individuals and to making a positive difference in the community. As well as tailored support services for individuals and families, Windermere provides a varied scope of services to support disadvantaged and vulnerable people. Windermere offers a culture of flexibility, support and wellbeing.
What are the specifics of the role?
In the role of Team Leader, you will directly contribute to our continued success and be joining a dedicated and passionate team leadership team. This team spans 4 key regions across Victoria, Western, Eastern, Southern and Gippsland. You will be supervising approximately 10 employees in the East.
You will support and enable your direct reports (Aboriginal Engagement Worker, Family Violence Practitioner and Victim Support Workers) to deliver a high-quality service for their consumers and to reach their individual potential. You will share and promote our values of respect, integrity, commitment, teamwork, curiosity and courage.
Reporting into the Manager – Trauma & Recovery, you will contribute to continuous quality improvements and the development of the Windermere Strategic Plan. You will have exceptional communication skills and develop strong and productive relationships with internal and external stakeholders.
You will ensure that the Victims Assistance Program operates within existing legislative and Funding and Service Agreements and ensure compliance of case notes, build strong and effective relationships with Victoria Police services in your region,
A Driver Licence is essential as you’ll be required to support your team across various locations in your region.
This is a full time, 2 year fixed term, hybrid role (work from the office and home), the salary will range from $124k to $130k plus superannuation, plus salary packaging*.
- As Windermere is a not-for-profit organisation, employees are able to claim everyday living expenses up to $15,900 against their annual Pre-Tax Salary. Use the salary packaging calculator available here - Salary Packaging Calculator | Accesspay - (https://calculator.accesspay.com.au/salary-packaging-calculator)
If this sounds like the role for you, refer to Key Selection Criteria below.
Why work for Windermere?
We are an organisation with a big heart; we care about our people and strive for continuous improvement; we are committed to a culture of individualised flexibility and support.
In our May 2026 employee survey - 84.4% of our employees would recommend Windermere as a place to work and 87.7% felt we are committed to diversity, equity and inclusion, view the results here - https://link.windermere.org.au/Pulse-Survey-2026
Staff Benefits and Entitlements
This is where we stand out from the crowd and Windermere offers a wide range of unique benefits such as:
- Flexible Ways of Working – a combination of office, home and outreach
- Above Award Personal Leave and 17.5% annual leave loading
- Gifted days off (between Christmas and New Year)
- Annual Wellbeing Leave Day - no reason needed, it's just for you!
- Aboriginal and Torres Strait Islander Cultural and Ceremonial Leave
- Cultural and Ceremonial Leave (for all employees)
- Public Holiday Substitution - e.g. work Australia Day or Good Friday and take leave on another day.
- Employee Referral Program - $500 per referral
- Flexible Leave Scheme (50/52, 51/52) - Purchase 1-2 weeks additional leave
- Structured performance and 1-on-1 development check-ins
- Secondment and career growth opportunities
- Staff discount program for everyday items e.g. groceries, movie tickets, health insurance and more
- Reward & Recognition Program - become a Windermere All Star!
- End of Year Awards Celebration - different theme each year
- Opportunities for professional development
- Study Leave provisions
- Rostered Days Off
- 9 Day Fortnight
- 6 Weeks Paid Parental Leave, in addition to Government Funded Parental Leave Pay (PLP)
- High quality IT and access to fleet cars
Key Selection Criteria
- Tertiary qualifications in Social Work, Social Welfare or relevant and related discipline. Bachelor’s degree or higher or willingness to undertake is highly desirable.
- Experience in a leadership role within the community sector in a trauma related area preferred.
- Attend and work from various co-location sites, including but not limited to Victoria Police Stations.
- Victoria Police Clearance for co-location purposes.
- An understanding of the impact of violent crime on the individual, families and community.
- Sound knowledge of the complexities of family violence and sexual assault.
- Comprehensive MARAM knowledge/training or willingness to complete this (required).
- Demonstrated awareness of the needs of people from diverse background and cultures.
- Demonstrated understanding of trauma informed practice.
- Demonstrated capacity to work constructively with funding bodies, partners and other stakeholders and represent the organization at a variety of external forums.
- High level communication skills, both verbal and written.
- Demonstrated commitment to high quality services and a culture of continuous learning.
- Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible.
- Current Victorian Drivers’ Licence
- Willingness to undertake relevant pre-employment screening and checks - including, Police Check, Pre-Employment Medical and Working with Children's check
- Right to Work in Australia e.g. Australian Citizen, Permanent Resident or visa holder with full working rights
How to Apply
If this job excites you, then click the “Apply” button to view the detailed Position Description and submit your application. Please also ensure you address the Key Selection Criteria in your application letter.
If you require any specific access adjustments or support within the Windermere recruitment, interview or onboarding process please contact our Recruitment Team via phone +613 8794 1349 or email [email protected]. Please do not email applications, instead click the "Apply" button.
Windermere is committed to creating equitable environments for consumers and employees. We do this by building diverse and inclusive services and workspaces, where all peoples from Aboriginal & Torres Strait Islander, CALD, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels.
We are proud of our Rainbow Tick accreditation and our Reflect Reconciliation Action Plan which has been endorsed by Reconciliation Australia.
Don't meet the key selection criteria but interested in future roles? Visit our website to sign up to our mailing list and stay up to date with our current vacancies.
