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Operations Manager - Sydney CBD

ALO -
Sydney NSW

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Job Details

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Agile
Leadership
Communication skills
Time management

Full Job Description

WHY JOIN ALO?

Mindful movement. It's at the core of why we do what we do at ALO—it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

Objective

The Operations Manager is a member of the store leadership team who deals with ALO's operational strategy in the store. This individual is passionate about inventory management, labor planning and scheduling – all with a lens on driving an efficient and effective store operation. This role's north star is pointed at ensuring that the store is customer-ready at all times.

Operations Leader

Oversee and support execution of key operational processes
Investigate and root cause inventory accuracy issues, partnering with the Manager to escalate process or system gaps
Champion strong Operational standards for the salesfloor by leveraging business performance data
Support sell-through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries
Support a safe work environment and efficient operation

Business Leader

Represent the business in meetings and on conference calls, in partnership with General Manager
Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
Future planning workflow business needs to protect optimal performance

People Leader

Ensure that the Operations team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations team
Establish internal & external pipeline through succession planning and recruitment strategy
Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager

Flow Experience Leader

Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
Collaborates and implement General/Store Manager's vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
Demonstrate an ability to navigate the organization with a balance of business need and brand culture

Operations Manager Qualifications

3-5 years of retail or related industry leadership experience
Working knowledge of MS Office (Word, Excel and Outlook)
Extraordinary interpersonal and communication skills, both verbal and written
Agile with the ability to handle multiple tasks in a changing environment
Independent work ethic, time management skills, and personal accountability
Aligns with and embodies ALO's Guiding Principles
Requires constant movement in and around all areas of store
Ability to lift, push, carry or otherwise move up to 10-15KG
Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
Ability to stand and move for an entire shift

JUST SOME OF THE PERKS

A generous ALO team discount, plus a complimentary ALO Wellness Club membership, offering unlimited access to on‑demand yoga and fitness classes led by world‑class instructors
Competitive salary, along with monthly store incentives that recognise performance, momentum, and shared wins as we grow together
A quarterly clothing allowance to support all‑day movement
Extensive career growth opportunities as ALO continues to expand across Australia

We're passionate about connecting with driven and skilled individuals who are invested in their development. Together, we'll continue to evolve our brand's success while supporting the growth of your career.

To support the needs of the business and our teams, this role requires a flexible approach to availability, including working a rotating roster across peak trading periods and weekends.

We value diversity and inclusion and are proud to champion a culture where everyone feels valued, supported, and celebrated.

By applying for this role, you consent to us completing a VEVO check to verify your right to work in Australia where required.

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Operations Manager - Sydney CBD

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