At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.
We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.
Here, your work has purpose, your voice matters and your future is full of possibility
You might think you already know a lot about Bupa. You’ll know we provide health insurance and aged care services across Australia and you’ve probably also seen our dental and optical clinics in your local shopping centres. But what you might not realise is that Bupa supports health services to 85,000 Defence Force members and their families across more than 50 locations in Australia
About the role
- A Fulltime permanent opportunity has become available in our ADF Health Services Contract (ADFHS) Clinical Governance Team. This is a hybrid role and can be based from our Melbourne, Sydney or Brisbane office locations when not working from home.
The ADF Health Services Clinical Improvement Lead drives the delivery of service optimisation initiatives and strategic clinical insights, ensuring continuous improvement in healthcare outcomes, operational efficiency and value for Defence personnel, the ADF and Bupa. The role partners with clinical and operational stakeholders to enhance service delivery, improve access to high-quality care and support evidence-based improvements across the health services network.
Key accountabilities include but are not limited to:
- Lead the delivery of clinical improvement and service optimisation initiatives, supporting the adoption of new models of care and best-practice clinical practices through structured project management methodologies.
- Act as a clinical subject matter expert, using data-driven insights and improvement methodologies (including PDSA and RCA) to enhance clinical operations, quality outcomes and service delivery performance.
- Develop and maintain clinical reporting frameworks, dashboards and analytics to provide meaningful insights, identify trends and support evidence-based decision-making.
- Design and deliver clinical capability initiatives, training programs and workshops to build workforce capability, strengthen clinical leadership and embed improved ways of working.
- Identify and lead opportunities to improve clinical experiences, streamline processes and enhance service delivery outcomes while ensuring alignment with contractual, legislative and quality requirements.
- Partner with ADF, Bupa and operational teams to deliver business improvement initiatives, support assurance activities and translate clinical data into actionable recommendations for improved health service outcomes.
What’s in it for me?
As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference.
Perk highlights:
- Discount on our health insurance, travel, car, home, contents and pet insurance products as well as discounts when you attend a Bupa Dental clinic or purchase glasses from a Bupa Optical store.
- A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts.
About you
Please note: You must be an Australian citizen and be able to attain and maintain a baseline security clearance from the Defence security and vetting service.
- Tertiary qualifications in a clinical discipline such as Nursing, Allied Health, Health Sciences or equivalent experience working in a clinical environment, with relevant qualifications in areas such as Biomedical Science or Health Economics also considered.
- Demonstrated experience in clinical governance, quality improvement, safety or risk management within complex and regulated healthcare environments.
- Proven ability to influence stakeholders, drive change and collaborate across multidisciplinary teams to deliver improved clinical and operational outcomes.
- Strong analytical, communication and report writing skills, with the ability to translate data insights into actionable recommendations.
- Systems-thinking mindset with a focus on continuous improvement, service optimisation and strengthening clinical governance processes.
- Ability to manage competing priorities in a fast-paced environment while balancing operational delivery requirements with governance oversight.
- Experience developing and refining clinical processes, service delivery frameworks and quality improvement initiatives, with proficiency in data analytics tools such as Power BI, Azure DevOps or Microsoft Azure highly regarded.
Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.
To learn more about working at Bupa please visit our website: www.Bupa.com.au/careers
