In-Demand Cloud customer experience engineer 2 Jobs in Parramatta, Nsw

Director, Portfolio Solutions Engineering, ANZ
Nice —Sydney NSW
- AI
- Leadership
Senior Software Engineer
ELMO Software Pty Ltd —Sydney NSW
- Full-time
- Hybrid work
- AWS
- AI
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Software Development Engineer, Network Fabric Engineering, MONA
Amazon Support Services Pty Ltd —Sydney NSW
- Full-time
- AWS
- Bachelor's degree
- Software development
Engineering Manager
Karbon —Sydney NSW
- Management
- Computer Science
- No degree
- Annual leave
- Parental leave
Quick Apply
Principal Strategist, Inspire Value
ServiceNow —Sydney NSW
- Full-time
- Hybrid work
- Management
- AI
Quick Apply
10d
Systems Reliability Engineer
Nutanix —Sydney NSW
- Full-time
- Administrative experience
- Analysis skills
6h
Principal Engineer - Java - Trade Validation
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- AWS
- APIs
- AI
- Annual leave
- Work from home
Staff Engineer, Identity & Access Management
Okta —Sydney NSW
- Hybrid work
- Azure
- Management
- AWS
Quick Apply
Senior Software Engineer
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Computer science
- No degree
- APIs
- Annual leave
- Work from home
9d
Staff Applied AI Scientist
Culture Amp —Sydney NSW
- Research
- Master's degree
- AI
- Health insurance
- Parental leave
Senior Java Engineer
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Systems design
- Agile
- Communication skills
- Annual leave
- Work from home
Senior Engineer, Platform Engineering
News Corp —Sydney NSW
- Full-time
- Hybrid work
- Management
- Writing skills
- AWS
Senior Software Engineer (Go)
Megaport —Sydney NSW
- Full-time
- Remote
- Computer science
- Computer Science
- Engineering
- Parental leave
5d
Regional Project Design Controls Engineer - APJC, Fleet Remediation Engineering
Amazon Corporate Services Pty Ltd —Sydney NSW
- Urgently hiring
- AWS
- Bachelor's degree
Security Engineering Lead
Dovetail —Sydney NSW
- Full-time
- AWS
- AI
- Parental leave
- Vision insurance
5d
Senior Sales Engineer
Fastly —Sydney NSW
- Sales
- Scripting
- APIs
Quick Apply
Senior Security Engineer
Austroads —Sydney NSW
- Full-time
- Azure
- AWS
- No degree
22h
Senior Software Engineer - AI Enablement
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Agile
- AI
- SDLC
- Annual leave
- Work from home
Sr. Specialist Solutions Architect
Databricks —Sydney NSW
- Azure
- Computer Science
- AWS
Quick Apply
Senior Software Engineer, Diagnostics - Sydney
Arista Networks —Sydney NSW
- Full-time
- Computer Science
- Bachelor's degree
Quick Apply

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cloud customer experience engineer 2 jobs near parramatta, nsw

Director, Portfolio Solutions Engineering, ANZ

Nice -
Sydney NSW

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Job Details

Qualifications

Enterprise sales
Solution architecture
AI
Leadership
Pre-sales

Full Job Description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

NiCE, the market leader in cloud-based contact center technology, is looking for an experienced Solution Engineering Director to lead an international team of and drive our CXone and Digital solutions into markets. The Director leads a team which works consultatively with prospects to identify their goals and business drivers and creatively design a solution that will meet the ever-growing demands of their contact center and Digital needs. This position would also support deep technical expertise associated with our CXone solutions, as well as lead and drive partners enablement.

How will you make an impact?

Own Presales end-to-end: pipeline, solution strategy, POC governance, and win/loss review
Lead on complex enterprise AI deals from first discovery through technical sign-off
Design and oversee POCs — including data requirements, model evaluation, integration architecture, and results framing
Coach Solutions Consultants on AI solutioning, technical storytelling, and commercial positioning
Build repeatable playbooks, demo frameworks, and discovery guides specific to AI/ML products
Feed structured field intelligence back into Product and GTM strategy
Represent the company at industry events and in customer advisory conversations

Have you got what it takes?

12–16 years in Pre-Sales, Solution Consulting, or Sales Engineering — 3+ years leading a team
Last 2+ years hands-on in AI product Pre-Sales — not adjacent to it, in it
Working knowledge of the AI stack: LLMs, embedding models, vector databases, inference costs, token economics, prompt engineering, RAG pipelines, and API-based AI services
Able to scope and run technically rigorous POCs without needing an engineer to translate
Commercial fluency around AI pricing models — tokens, compute, licensing, and total cost of ownership conversations with procurement and finance
Deep experience with complex, multi-stakeholder enterprise sales cycles
A coach who leads by doing — you get in the deal, run the discovery, fix the demo, then debrief the team on why

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Apply Now

Refine Your Search

cloud customer experience engineer 2 jobs in parramatta, nsw

Director, Portfolio Solutions Engineering, ANZ

Senior Software Engineer

Software Development Engineer, Network Fabric Engineering, MONA

Engineering Manager

Principal Strategist, Inspire Value

Systems Reliability Engineer

Principal Engineer - Java - Trade Validation

Staff Engineer, Identity & Access Management

Senior Software Engineer

Staff Applied AI Scientist

Senior Java Engineer

Senior Engineer, Platform Engineering

Senior Software Engineer (Go)

Regional Project Design Controls Engineer - APJC, Fleet Remediation Engineering

Security Engineering Lead

Senior Sales Engineer

Senior Security Engineer

Senior Software Engineer - AI Enablement

Sr. Specialist Solutions Architect

Senior Software Engineer, Diagnostics - Sydney

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