In-Demand It desktop support Jobs in Parramatta, Nsw

IT Asset & EUC Support Officer
Serco Plc —Sydney NSW
- Full-time
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Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- English
- Databases
- AWS
4d
Associate Principal - Industry Advisory 3
Genpact Australia Pty Ltd —Sydney NSW
- Full-time
- Hybrid work
- PMP
- English
- Finance
Quick Apply
10d
Workplace Security Architect
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Management
- AWS
- Annual leave
- Work from home

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IT Asset & EUC Support Officer

Serco Plc -
Sydney NSW

Apply Now

Job Details

Full-time
9 days ago

Qualifications

Asset management
Azure
SCCM
Customer service
IT service management
Microsoft Office
ITIL
IT support
SharePoint
ServiceNow
Intune

Full Job Description

Full time, Permanent opportunity.
Location: Sydney; Onsite role.
Excellent customer service skills are essential
Experience in Microsoft Intune and the Office 365 Licensing Portal highly regarded.

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

Opportunities to grow your IT career across a global organisation
Supportive and inclusive workplace culture
Opportunities to work with modern workplace technologies
Exposure to IT asset lifecycle and service management
Collaboration with experienced technology and business teams

Make an impact at Serco

As an IT Asset & EUC Support Officer, you’ll provide responsive End User Computing support while managing the operational lifecycle of IT assets across Serco ASPAC. Working with our DTS team and business stakeholders, you’ll help deliver reliable, secure and customer-focused technology services. You’ll also contribute to effective asset governance, reporting and continuous improvement.

As an IT Asset & EUC Support Officer in the EUC team, you’ll make a positive impact by:

Providing first and second level support for EUC, Modern Workplace technologies, incidents and requests
Managing incidents and service requests from logging through to resolution
Supporting the deployment, configuration, maintenance and refresh of end-user devices
Maintaining accurate IT asset records, inventories, allocations, recoveries and disposals
Coordinating device fulfilment, asset requests and lifecycle activities
Monitoring support queues and meeting service levels and customer expectations.

Serco is a place for you

You could be a great fit if you have:

Experience supporting Microsoft 365 and EUC environments
Knowledge of Intune, SCCM, OneDrive, SharePoint and Azure
Strong desktop troubleshooting and workplace technology skills
Experience managing IT assets, device inventories and lifecycle activities
Experience using ServiceNow or another IT service management platform
2–3 years’ experience in IT Support, EUC or Asset Management, or equivalent experience
ITIL and Reporting skills are beneficial

To be eligible for this role, you must be an Australian Citizen so that we can obtain the required Baseline Defence Security Clearance for you.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We serve governments across Australia and New Zealand across Health, Defence, Maritime, Justice, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures. By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

How to Apply

Click Apply to submit your application today.

Please upload your CV as a single document. If you wish to include a cover letter, merge it with your CV before uploading.

Impact a better future at Serco.

Apply Now

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it desktop support jobs in parramatta, nsw

IT Asset & EUC Support Officer

Senior Solutions Architect — Agentic WorkSpaces AI

Associate Principal - Industry Advisory 3

Workplace Security Architect

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