SYSTEMS ADMINISTRATOR
Charlton Brown Pty Ltd
Brisbane, Queensland
Full-time, permanent position
Salary: $100,000 plus superannuation
ABOUT CHARLTON BROWN
Charlton Brown is an award-winning Australian vocational education and training provider and a proud member of the NIET Group. For more than 30 years, we have delivered industry-focused education and nationally recognised qualifications to Australian and international students.
Our programs span information technology, engineering, business, leadership, hospitality, cookery, community services, aged care, disability support, early childhood education and English-language preparation. We operate modern educational facilities and technology-enabled learning environments across multiple Australian locations.
As our operations and reliance on integrated digital systems continue to grow, we are seeking an experienced Systems Administrator to support, maintain and enhance our information and communications technology environment.
ABOUT THE POSITION
The Systems Administrator will be responsible for administering and supporting Charlton Brown’s operating systems, servers, cloud platforms, network environment, websites and associated business applications.
The successful applicant will help ensure that our ICT systems remain secure, reliable, properly documented and capable of supporting staff, students and organisational operations. The position will also contribute to infrastructure improvement, system automation and technology projects across the organisation.
KEY RESPONSIBILITIES
The Systems Administrator will:
- Install, configure, administer, maintain and support operating systems, servers, virtual machines, cloud services, network systems and associated software.
- Administer Microsoft 365, Microsoft Active Directory, user accounts, security groups, permissions, licences, email services and access controls.
- Monitor the availability, security, integrity, capacity and performance of servers, networks, websites, cloud platforms and other ICT systems.
- Diagnose, resolve and repair server, workstation, software, network and communications infrastructure faults.
- Provide timely technical support to staff and other authorised users, including investigating and resolving system incidents and access issues.
- Configure and maintain Linux-based virtual machines and cloud infrastructure hosted on platforms such as Microsoft Azure and Amazon Web Services.
- Implement and maintain system security controls, including identity and access management, software updates, security patches, endpoint protection and appropriate permissions.
- Administer backup, recovery and business-continuity arrangements and periodically test the effectiveness of recovery procedures.
- Review system logs, alerts and performance information to identify faults, security risks, capacity constraints and opportunities for improvement.
- Monitor and adjust network and system performance to ensure that infrastructure components operate together effectively.
- assess current and anticipated ICT requirements and recommend appropriate enhancements to servers, networks, cloud environments and related infrastructure.
- Plan and implement system upgrades, migrations, integrations and infrastructure improvements with minimal disruption to educational and business operations.
- Develop and maintain technical documentation, system configurations, network records, operational procedures, security policies, user instructions, asset records and incident logs.
- Design and implement workflow automation using technologies such as Microsoft Power Automate and related Microsoft 365 services.
- Assist with the development and administration of reporting and operational solutions using Microsoft Power BI and other data tools.
- Support the secure deployment, hosting and maintenance of organisational websites, web applications, databases and online services.
- Assist with the integration of internal systems, websites, communications platforms and third-party applications.
- Apply appropriate change-management, incident-management and service-management procedures when maintaining or modifying ICT systems.
- Liaise with software vendors, telecommunications providers, contractors and other technology suppliers regarding system faults, upgrades and service requirements.
- Provide technical input into ICT projects involving automation, artificial intelligence, digital communications and improvements to student and staff services.
- Promote cybersecurity awareness and provide practical guidance to staff regarding secure and effective use of organisational technology.
QUALIFICATIONS AND EXPERIENCE
Applicants should possess:
- A relevant bachelor’s degree in information technology, computer science, computer or software systems engineering, or a closely related discipline.
- Relevant professional experience in systems administration, ICT infrastructure support or a comparable technical position.
- Demonstrated experience administering Microsoft 365 and Microsoft Active Directory environments.
- Experience supporting operating systems, servers, user accounts, access permissions, workstations and network infrastructure.
- Practical knowledge of cloud platforms such as Microsoft Azure or Amazon Web Services.
- Experience configuring or maintaining virtual machines, including Linux-based environments.
- Experience diagnosing and resolving server, software, workstation, network and user-access problems.
- Knowledge of system security, patch management, backup, recovery, monitoring and performance optimisation.
- Experience preparing technical documentation, operational procedures and system records.
- Strong written and verbal communication skills and the ability to explain technical matters clearly to non-technical users.
- Strong organisational, analytical, troubleshooting and time-management abilities.
DESIRABLE ATTRIBUTES
The following would be advantageous:
- Experience supporting ICT systems within a vocational education, higher education or other multi-user service environment.
- Experience with Microsoft Power Automate, Power BI or comparable workflow-automation and reporting tools.
- Knowledge of web technologies and content-management systems, including WordPress, JavaScript, React, Node.js or Java.
- Experience supporting websites, web applications, databases, user-authentication systems or continuous integration and deployment processes.
- Familiarity with GitHub Actions, Docker or related development and deployment technologies.
- Exposure to artificial intelligence, automated customer-support systems, chatbots or voice-assistant technologies.
- Knowledge of ITIL principles or experience working within a structured ICT service-management environment.
PERSONAL CAPABILITIES
The successful applicant will:
- Demonstrate a methodical and security-conscious approach to systems administration.
- Be capable of managing competing priorities in a busy educational environment.
- Take ownership of technical issues and follow them through to resolution.
- Work effectively both independently and collaboratively.
- Communicate professionally with staff, students, managers, contractors and external service providers.
- Demonstrate initiative in identifying system risks and opportunities for operational improvement.
WHY JOIN CHARLTON BROWN?
This position provides an opportunity to support a growing and internationally focused education provider with a diverse technology environment. You will contribute directly to the reliability, security and continuous improvement of systems that support our staff, students and educational operations.
HOW TO APPLY
Please submit:
- A current résumé outlining your relevant qualifications and employment experience; and
- A covering letter explaining how your skills and experience satisfy the requirements of the position.
Charlton Brown is committed to equal employment opportunity and welcomes applications from suitably qualified candidates from all backgrounds.
Pay: $95,000.00 – $100,000.00 per year
Work Location: In person
