Universal Store
From our humble beginnings as a suburban unisex clothing store in 1999, we’ve grown to more than 100 stores nationally and now deliver the latest in apparel to customers around the world through our thriving online store. Our team carefully curates a mix of local and international labels, working collaboratively to develop exclusive styles and collections that give our customers head to toe outfitting options for every occasion.
Today, we’re proud to be recognised as one of Australia’s leading youth fashion retailers. We’ve built and grown brands such as Neovision, Common Need, Luck & Trouble, and Worship, and we continue to partner with global favourites including Lee, Wrangler, AS Colour, Calvin Klein, Stussy and Abrand. As our business has expanded, we’ve welcomed the Perfect Stranger and Thrills Co brands into our portfolio, allowing us to offer an even broader range of fits, styles and pieces that reflect the diversity of our customer base.
No matter the style, our mission remains the same: elevate every outfit and deliver customer service that goes above and beyond.
The Opportunity
We have an exciting opportunity for a detail-oriented and proactive Stock Controller to join our Stock Team at the Universal Store Support Office in Eagle Farm.
Reporting to the Senior Stock Controller, you will play a critical role in maintaining inventory accuracy across our national retail network. Working closely with Retail Stores, our Distribution Centre and key Support Office stakeholders, you'll investigate stock discrepancies, manage inventory movements, support stocktake activities and ensure accurate stock levels are maintained across the business. This is an excellent opportunity for someone who enjoys problem solving, working with data, and driving continuous improvement in stock control processes within a fast-paced retail environment.
Key responsibilities include:
- Reviewing stock levels and investigating inventory discrepancies, including negative stock and stock adjustments
- Investigating and resolving unreceipted stock deliveries and Inter-Branch Transfers (IBTs)
- Managing inventory control processes to identify, address and resolve stock accuracy issues
- Supporting loss prevention initiatives through the identification of shrinkage trends and unusual stock movements
- Coordinating stocktake preparation and readiness activities with Retail Stores
- Managing the cycle count program, including scheduling, execution, discrepancy investigations and stock adjustments
- Assisting with stocktake reporting, reconciliation, variance analysis and supporting documentation
- Monitoring stock in transit and maintaining accurate inventory movement records across the business
- Working closely with freight providers and internal stakeholders to track shipments and resolve delivery issues
- Providing day-to-day stock control support to stores and responding to inventory-related queries
- Preparing inventory reports, analysing stock trends and providing insights to support operational decision-making and continuous improvement initiatives
What we’re Looking For
You'll be naturally curious, enjoy investigating discrepancies, and have a strong commitment to maintaining inventory accuracy while building positive relationships with stakeholders across the business.
You'll bring:
- Experience in inventory management, stock control, retail operations or a similar inventory-focused role
Knowledge of retail or FMCG environments and inventory management principles
- Experience using inventory, warehouse management or retail systems
- Strong attention to detail and the ability to accurately investigate, reconcile and resolve stock discrepancies
- Excellent analytical and problem-solving skills, with the ability to identify trends and root causes
- Strong written and verbal communication skills, with the confidence to work closely with stores, distribution teams and internal stakeholders
- Well-developed organisational and time management skills, with the ability to manage multiple priorities and meet deadlines
- The ability to work autonomously while contributing positively within a collaborative team environment
- A proactive mindset focused on continuous improvement, process optimisation and delivering accurate outcomes
- Intermediate level Excel skills will be highly regarded
- Experience with Warehouse Management Systems (WMS), NetSuite, NewStore POS, Futura or similar platforms will be advantageous
What We Offer
- A vibrant, collaborative workplace culture with a supportive and growth driven leadership team
- Exclusive staff discounts across our brands, plus access to partner deals and offers through Flare
- Free on-site parking and generous facilities at our modern, purpose-built Support Office located in Eagle Farm
- Learning & Development opportunities - Grow your career with us!
- Hybrid working arrangements with flexibility to work from home
- Super sacrificing and novated leasing options
- Company Paid parental leave
- Wellbeing support through Sonder and regular wellness initiatives
- Regular social events and team activities
Our Values
- Care for Everyone
- Here to Help
- Make it Work
- Better Than Good
- Contribute
Ready to take the next step?
Apply now with your resume and cover letter (optional) showcasing your interest and experience!
