In-Demand Incident manager Jobs in Perth Wa

Service Team Lead / Manager
Epic IT —North Perth WA
- Full-time
- Azure
- Leadership
- Communication skills
Quick Apply
Grant and Tender Writing Partner
Communicare —Cannington WA
- Part-time
- Writing skills
- Business development
- Annual leave
- Parental leave
1d
Service Delivery Manager
Capgemini —Perth WA
- Hybrid work
- Management
- Computer Science
- PMP
2d
Duty Manager
Marriott International, Inc —Perth WA
- Weekend availability
- Supervising experience
- Leadership
- Communication skills
- Annual leave
- Employee assistance program
1d
Hotel IT Senior Technician l Pre-Opening Luxury Hotel
The EQ Hotel Perth —Perth WA
- $90,000 - $110,000 a year
- Weekend availability
- Hospitality
- Azure
- Management
Quick Apply
1d
Facilities Manager
Cushman & Wakefield —Perth WA
- Full-time
- Management
- Administrative experience
- No degree
Quick Apply
1d
Facilities Manager
DAF-Jones Lang LaSalle (WA) Pty Ltd —Perth WA
- Full-time
- Management
- AI
- Health insurance
- Parental leave
Quick Apply
Publican (Venue Manager) - Brass Monkey Hotel
ALH Hotels —Northbridge WA
- From $100,000 a year
- Full-time
- Employee assistance program
Quick Apply
Store Manager - BWS - Whitfords City
Endeavour Group —Hillarys WA
- Full-time
- Leadership
- Employee assistance program
8d
AUMS Expression Of Interest Senegal
AUMS Senegal SUARL —Perth WA
- Contract
- Leadership
- Communication skills
Regional HSEQ Superintendent
MACA —Welshpool WA
- Full-time
- Management
- Microsoft Office
- Organisational skills
- Health insurance
- Parental leave
Store Manager - BWS - Whitfords City
BWS —Hillarys WA
- Full-time
- Leadership
- Employee assistance program
Quick Apply
8d
Store Manager - BWS - Joondalup
BWS —Joondalup WA
- Full-time
- Leadership
- Employee assistance program
Quick Apply
8d
Duty Manager - Forest Lakes (Thornlie)
ALDI Stores —Thornlie WA
- $33.87 an hour
- Part-time
- Leadership
- Health insurance
- Parental leave
Quick Apply
9d
Store Manager - BWS - Sorrento
BWS —Sorrento WA
- Full-time
- Leadership
- Employee assistance program
Quick Apply
Construction Manager
RJV —Balcatta WA
- Full-time
- Engineering
- Microsoft Office
- Analysis skills
13d
SHEQ Advisor
Genus Infrastructure —Perth WA
- Full-time
- CPR Certification
- Management
- First Aid Certification
1d
Store Manager - BWS - Dayton
BWS —Dayton WA
- Full-time
- Leadership
- Employee assistance program
Quick Apply
8d
Store Manager - BWS - Ellenbrook North
BWS —Ellenbrook WA
- Full-time
- Leadership
- Employee assistance program
Quick Apply
8d
HSE Manager (Civil Construction)
Flanco —Perth WA
- Full-time
- CPR Certification
- Management
- Microsoft Office
Quick Apply
6d

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incident manager jobs near perth wa

Service Team Lead / Manager

Epic IT -
North Perth WA

Quick Apply

Job Details

Full-time

Qualifications

ITIL Foundation
ITIL Certification
Azure
VoIP
Leadership
Communication skills

Full Job Description

Elevate Your Career with Epic IT: Where Innovation Meets Opportunity

At Epic IT, we don't just fix computers; we build permanent solutions. Since 2006, we've been transforming Perth's IT landscape, recognized as a CRN Fast50 award winner. Our "Epic IT DNA" means accountability, permanence, and industry-leading response times — fast call answer rates, a satisfaction guarantee on every engagement, and a client retention rate we're proud of.

We believe in empowering our team to reach new heights. Our unique internal culture cultivates talent, encourages leadership, and celebrates success. When you join Epic IT, you're not just taking a job – you're embarking on a career journey with a company that's passionate about technology, committed to our people, and dedicated to making a real impact in the IT industry.

Looking to lead a team that's reshaping IT solutions in Perth? Epic IT is your destination for professional growth, cutting-edge technology, and meaningful leadership work.

Key Responsibilities

Team Management (BAU)

Own daily rostering and workload balancing across the Service Desk Team
Manage shift coverage to meet our response and resolution SLAs
Drive queue health and dispatch strategy across our PSA platform — real-time visibility into load, bottlenecks, and technician capacity, with the judgment to rebalance before an SLA is at risk, not after
Run regular standups and 1:1s to track workload, blockers, and morale

Mentoring & Development

Lead technical uplift for the Service Desk Team — structured coaching, not just answering questions when asked
Build and track individual development plans and career progression paths toward Level 2/3
Deliver or coordinate internal training sessions on new tools, ticket handling standards, and technical fundamentals
Own onboarding for new Service Desk Team hires

Escalation Point

Act as the primary escalation for challenging client situations — technical dead-ends, frustrated clients, SLA breaches at risk
Use technical grounding across the Microsoft stack, 3CX, and core RMM/PSA tools to unblock engineers stuck on Level 1/2 issues
De-escalate client frustration with calm, direct communication, and drive tickets to genuinely permanent fixes, not band-aids

Process Excellence

Enforce ISO 27001-aligned operational standards, including Clear Desk/Clear Screen policy compliance across the team
Maintain ITIL-aligned workflows for incident, problem, and change handling at the service desk level
Own root-cause analysis on recurring issues and turn it into permanent process or technical fixes — this is the core of the role, not a side task
Report on team performance against SLA and quality metrics to leadership

Client Advocacy

Protect our client retention by spotting service trends before they become complaints
Feed recurring client pain points back to CSMs and leadership with concrete recommendations, not just flags
Represent the service desk's voice in cross-team discussions on client health

About You

Core Requirements

3+ years in an MSP environment, with at least 1-2 years in a team lead, senior engineer, or supervisory capacity
Solid Level 1/2 technical background across the Microsoft stack (M365, Azure), 3CX or similar VoIP platforms, and modern PSA/RMM tooling
Proven ability to build and manage a roster, balance workload, and hit SLA targets under real pressure
A track record of fixing the cause, not just the symptom — you can point to a process or system you changed because you were tired of seeing the same ticket
High emotional intelligence — genuinely calm under pressure, not just able to say so in an interview
Strong written and verbal communication for client-facing escalations

Nice to Have

Experience mentoring engineers from Level 1 to Level 2/3
Exposure to ISO 27001 or similar compliance frameworks in an operational (not just policy) context
Experience managing or working alongside distributed/multi-site teams
ITIL Foundation certification

What We Offer

Compensation & Growth

Competitive salary with clear progression criteria
Company support for personal development that aligns with company goals
Direct mentoring from senior leadership on people management and service operations
Defined career path toward senior service delivery leadership

Work Environment

Hybrid-friendly role, with an expectation of office presence to keep operations running smoothly
Enterprise-grade PSA/RMM tooling and a service desk built for accountability, not chaos
Autonomy to run your team your way, within Epic IT's operational standards

The Team

You'll lead our Service Desk Team, working alongside CSMs, Solutions Architects, and Epic IT's leadership team
Join a culture that values quality work and long-term client relationships over ticket-clearing speed for its own sake

What This Role Isn't

This isn't a senior helpdesk job — you're leading a team, not just working the queue yourself
Not a hands-off management role — you'll be in the trenches on escalations when it counts
Not a "set and forget" roster job — you're actively managing workload and coaching daily
Not for someone who's satisfied identifying what's wrong — this role exists to fix what's wrong, permanently

Quick Apply

Refine Your Search

incident manager jobs in perth wa

Service Team Lead / Manager

Grant and Tender Writing Partner

Service Delivery Manager

Duty Manager

Hotel IT Senior Technician l Pre-Opening Luxury Hotel

Facilities Manager

Facilities Manager

Publican (Venue Manager) - Brass Monkey Hotel

Store Manager - BWS - Whitfords City

AUMS Expression Of Interest Senegal

Regional HSEQ Superintendent

Store Manager - BWS - Whitfords City

Store Manager - BWS - Joondalup

Duty Manager - Forest Lakes (Thornlie)

Store Manager - BWS - Sorrento

Construction Manager

SHEQ Advisor

Store Manager - BWS - Dayton

Store Manager - BWS - Ellenbrook North

HSE Manager (Civil Construction)

I want to receive the latest job alert for incident manager in perth wa

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