In-Demand Solution architect Jobs in Canberra, Act

Genesys Cloud CX Architect
Unisys —Canberra ACT
- Full-time
- Patient monitoring
2d
Head of Cloud and Infrastructure
Kinetic IT —Canberra ACT
- Full-time
- Sales
- Employee assistance program
- Employee discount
Senior Domain Consultant - Security Operations Transformation
Palo Alto Networks —Canberra ACT
- Full-time
- Scripting
- In-person
Technical Specialists | NV-2 - TSPV - EOI
Leidos —Canberra ACT
- Full-time
- Communication skills
- Annual leave
GRC Analyst - 5 months
Leidos —Canberra ACT
- Full-time
- Leadership
- Annual leave
Solution Designer
Accenture —Canberra ACT
- Full-time
- AWS
- Analysis skills
- APIs
- On-the-job training
- Parental leave
Senior Data Architect & Reporting Lead
Showtime Consulting —Canberra ACT
- AWS
- Leadership
- Communication skills
Senior Network Architect
Accenture —Canberra ACT
- Full-time
- Azure
- AWS
- Presentation skills
11d
Lead AD Architect
Accenture —Canberra ACT
- Full-time
- Master's degree
- Bachelor's degree
- Parental leave
Principal Architect - Azure
Datacom —Canberra ACT
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
- Parental leave
- Employee discount
Quick Apply
12d
Senior Manager - ServiceNow - Technology Consulting
EY —Canberra ACT
- Computer Science
- Business development
- Bachelor's degree
- Parental leave
Sales Representative
Harvey Norman —Canberra ACT
- Full-time
- Schematics
4d
Senior Data & AI Engineer
Showtime Consulting —Canberra ACT
- Azure
- Computer Science
- Master's degree
3d
Manager, Sales Development
Snowflake —Barton ACT
- Full-time
- Computer Science
- Engineering
- Master's degree
Cloud & AI Platform Specialist - Azure
Datacom —Canberra ACT
- Full-time
- Hybrid work
- Azure
- APIs
- AI
- Parental leave
- Employee discount
Quick Apply
13d
Project Delivery Lead – Application Migration to Cloud
Unisys —Canberra ACT
- Azure
- Management
- PMP
Senior Consultant
Red Hat, Inc. —Canberra ACT
- Contract
- Hybrid work
- DevOps
- Administrative experience
- Scripting
Client Executive - Government Cyber Workforce Solutions
Thales —Deakin ACT
- Full-time
- Hybrid work
- Recruiting
- In-person
- Parental leave
AWS Amazon Connect Engineer
Accenture —Canberra ACT
- Full-time
- AWS
- Scripting
- AI
Integration Architect- AU Citizen with Security Clearance
Accenture —Canberra ACT
- Full-time
- Azure
- AWS
- APIs
- On-the-job training
- Parental leave

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solution architect jobs near canberra, act

Genesys Cloud CX Architect

Unisys -
Canberra ACT

Apply Now

Job Details

Full-time
2 days ago

Qualifications

Patient monitoring

Full Job Description

What success looks like in this role:

We're looking for a Genesys Cloud CX Architect to support and enhance mission-critical contact centre environments for the Department of Home Affairs and Department of Health. You'll provide Level 2/3 support across Genesys Cloud CX, telephony, IVR and call flows, integrations, and contact centre operations, resolving complex issues, delivering platform enhancements, and ensuring reliable, high-performing services through proactive support, continuous improvement, and strong operational governance.

Supporting and administering the Genesys Cloud CX platform and associated technologies.
Monitoring platform health, routing performance, telephony services, and operational stability.
Troubleshooting incidents across call routing, IVRs, Architect flows, queues, integrations, reporting, and telephony connectivity.
Designing, developing, and maintaining IVR and call flow solutions using Genesys Architect.
Supporting integrations with CRM, workforce management, identity management, and reporting platforms.
Managing SIP trunking, carrier connectivity, number provisioning, and telephony services.
Conducting root cause analysis and driving continuous service improvements.
Supporting platform upgrades, new feature adoption, testing, and release validation.
Maintaining technical documentation, support procedures, and knowledge articles.
Participating in an on-call roster supporting critical contact centre services.

You will be successful in this role if you have:

Genesys Cloud CX Administration
Genesys Architect (IVR & Flow Design)
Contact Centre Routing & Queue Management
SIP Telephony & Voice Services
Workforce Engagement Management (WEM)
API & Integration Support
Incident, Problem & Change Management
Reporting & Analytics
Cloud Platform Administration
ITIL Service Management

If you're passionate about Genesys Cloud, enjoy solving complex contact centre challenges, and want to play a key role in supporting critical customer services, we'd love to hear from you.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] . US job seekers can find more information about Unisys’ EEO commitment here .

Apply Now

Refine Your Search

solution architect jobs in canberra, act

Genesys Cloud CX Architect

Head of Cloud and Infrastructure

Senior Domain Consultant - Security Operations Transformation

Technical Specialists | NV-2 - TSPV - EOI

GRC Analyst - 5 months

Solution Designer

Senior Data Architect & Reporting Lead

Senior Network Architect

Lead AD Architect

Principal Architect - Azure

Senior Manager - ServiceNow - Technology Consulting

Sales Representative

Senior Data & AI Engineer

Manager, Sales Development

Cloud & AI Platform Specialist - Azure

Project Delivery Lead – Application Migration to Cloud

Senior Consultant

Client Executive - Government Cyber Workforce Solutions

AWS Amazon Connect Engineer

Integration Architect- AU Citizen with Security Clearance

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