In-Demand Software developer Jobs in Symonston, Act

Junior Genesys Cloud CX Architect
Unisys —Canberra ACT
- Full-time
- Management
- Customer service
- Communication skills
23h
Cloud Engineer / Systems Engineer
Showtime Consulting —Canberra ACT
- AWS
- Agile
Genesys Cloud CX Architect
Unisys —Canberra ACT
- Full-time
- Patient monitoring
23h

More jobs to discover

Find similar jobs that you might be interested in.

Defence & Intelligence Technical Leaders – Mission Software Solutions – Canberra & Melbourne
Leidos —Canberra ACT
Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. Intelligence, ISR and targeting systems.
Technical Program Managers (NV2/TSPV) – Intelligence/National Security & Defence – Canberra & Melbourne
Leidos —Canberra ACT
Partner closely with Defence, Intelligence & National Security customers, program executives and technical leaders to manage program planning, governance, risk,…
8d

I want to receive the latest job alert for software developer in symonston, act

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

software developer jobs near symonston, act

Cloud Engineer jobs in Canberra ACT

Junior Architect jobs in Greater Perth Wa

Aws Cloud Support jobs in Sydney Nsw

Cloud Architect jobs in Hurstville Nsw

Cloud Architect jobs in Sydney Nsw

Cloud Architect jobs in Ipswich Qld

Solution Architect 200 jobs in Remote

Grimshaw Architect jobs in Melbourne Vic

Solution Architect jobs in Austral Nsw

Cloud Architect jobs in Randwick Nsw

Sponsor Architect jobs in Hobart Tas

Technical Support Engineer Cloud Support Engineer jobs in Melbourne Vic

Cloud Architect jobs in Melbourne Vic

Process Engineer jobs in Melbourne Vic

Data Engineer jobs in Sydney Nsw

Cloud Engineer jobs in Melbourne Vic

Cloud Engineer jobs in Remote

Electrical Building Services Engineer jobs in Melbourne Vic

Cloud Engineer jobs in City Of Sydney Nsw

Junior Genesys Cloud CX Architect

Unisys -
Canberra ACT

Apply Now

Job Details

Full-time
23 hours ago

Qualifications

Management
Incident management
Customer service
Communication skills

Full Job Description

What success looks like in this role:

We're looking for a Junior Genesys Cloud CX Architect to support mission-critical contact centre services, providing Level 1 and 2 support across Genesys Cloud CX, telephony, call routing, IVRs, user administration, and platform enhancements. Working alongside senior engineers, you'll resolve incidents, support upgrades and changes, maintain service performance, and contribute to the ongoing improvement of critical customer environments

Providing Level 1 and 2 support for Genesys Cloud CX users and services.
Troubleshooting issues across agents, queues, call routing, telephony, user access, and reporting.
Monitoring incidents, alerts, and service requests to ensure timely resolution.
Managing user administration, licensing, permissions, and contact centre configuration.
Supporting platform upgrades, enhancements, testing, and software deployments.
Assisting with IVR and Architect flow maintenance under senior guidance.
Contributing to incident investigations, root cause analysis, and service improvements.
Maintaining technical documentation, procedures, and knowledge articles.
Collaborating with internal teams, stakeholders, vendors, and support partners.
Participating in on-call and after-hours support when required.

You will be successful in this role if you have:

Basic knowledge of Genesys Cloud CX or contact centre technologies.
Understanding of contact centre operations and customer service environments.
Familiarity with telephony, call routing, and queue management concepts.
Experience with incident and service request management.
Strong troubleshooting and problem-solving skills.
Ability to follow documented procedures and technical guidance.
Strong communication and stakeholder engagement skills.
A genuine desire to learn cloud, telephony, and contact centre technologies.

If you're looking to take the next step in your technology career and grow your expertise in Genesys Cloud and contact centre solutions, we'd love to hear from you.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] . US job seekers can find more information about Unisys’ EEO commitment here .

Apply Now

Refine Your Search

software developer jobs in symonston, act

Junior Genesys Cloud CX Architect

Cloud Engineer / Systems Engineer

Genesys Cloud CX Architect

More jobs to discover

I want to receive the latest job alert for software developer in symonston, act

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected