In-Demand Phone technician Jobs in Parramatta, Nsw

Aftersales Manager -Material Handling Equipment-NSW
HELI Material Handling Oceania PTY LTD —Wetherill Park NSW
- $110,000 - $170,000 a year
- Full-time
- Management
- Forklift
- In-person
- Travel reimbursement
Quick Apply
16h
Parts Interpeter | Mercedes-Benz Hornsby
Autosports Group Limited —Waitara NSW
- Customer service
- Computer skills
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
18h
Fire Panel Technician
All Aussie Fire —Moorebank NSW
- Overtime
- Customer service
Quick Apply
BMS Service Technician
Carrier —Sydney NSW
- Full-time
- Microsoft Office
- HVAC
- Computer skills
Electrical Service Technician
Star Group —Sydney NSW
- Overtime
- Maintenance
- Electrical experience
- Time management
Field Forklift Mechanic/Service Technician
Crown Equipment —Blacktown NSW
- Overtime
- Mechanic experience
- Customer service
- Maintenance
- Health insurance
- Employee assistance program
Quick Apply
Mobile Automotive Paint & Cosmetic Repair Technician
Secure IQ Services —Sydney NSW
- $85,000 - $120,000 a year
- Full-time
- Customer service
Quick Apply
Workshop Technician
The Manitowoc Company —Seven Hills NSW
- Full-time
- Schematics
- Analysis skills
- No degree
Workshop Forklift Mechanic/Service Technician
Crown Equipment —Smithfield NSW
- $75,000 - $85,000 a year
- Overtime
- Health insurance
- Employee assistance program
Quick Apply
Assistant Operations Manager
Sports Clean —Castle Hill NSW
- $80,000 - $90,000 a year
- Full-time
- Management
- Customer service
- Maintenance
- Travel reimbursement
- Professional development assistance
Quick Apply
15h
Project Manager
Pro AV Solutions —Sydney NSW
- Full-time
- Hybrid work
- Management
- Schematics
- Electrical experience
- Employee assistance program
Quick Apply
17h
Maintenance Technician
My Muscle Chef —Yennora NSW
- Full-time
- Schematics
- Maintenance
- Employee discount
Quick Apply
16h

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Parts Interpeter | Mercedes-Benz Hornsby
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Aftersales Manager -Material Handling Equipment-NSW

HELI Material Handling Oceania PTY LTD
Wetherill Park NSW

Quick Apply

Job Details

Permanent | Full-time
$110,000 - $170,000 a year
16 hours ago

Benefits

Travel reimbursement
Company car
Company phone
Salary packaging

Qualifications

Management
Forklift
Materials handling
Leadership
Communication skills

Full Job Description

About the Job:

We are seeking an experienced and hands‑on Aftersales Manager to lead and develop our aftersales service operations across Australia. Reporting to the Deputy GM, you will be responsible for managing a team of service technicians, overseeing workshop and field service operations, driving parts and service sales, and ensuring that our customers receive world‑class support for their Heli forklift fleet.

This is a leadership role that requires a blend of technical expertise, commercial acumen, and people management skills. You will be the key driver of customer satisfaction, warranty management, and service revenue growth. We are looking for someone who is strategic yet willing to get their hands dirty – comfortable visiting customer sites, diagnosing complex issues alongside technicians, and building strong relationships with key accounts

What you'll do?

Manage daily service operations – oversee workshop, field service, and planned maintenance, and assign tasks to technicians to ensure efficient service delivery.
Monitor and improve service KPIs – track response time, first‑time fix rate, and customer satisfaction, and drive continuous improvement.
Ensure resources and tools are fully equipped – manage van stock, tooling, and service equipment so technicians are always ready for jobs.
Lead and develop the service team – coach field and workshop technicians, create training plans to close skill gaps, and promote a safety‑first culture.
Handle customer complaints and technical escalations – act as the escalation point for complex issues, conduct regular customer visits, and support the sales team with equipment handovers and customer training.
Manage the end‑to‑end warranty claims process – handle fault diagnosis, liability assessment, claim review, and old parts return, while tracking warranty costs and reporting quality issues.
Drive parts and service sales – proactively present repair and service quotes to customers, secure orders, and collaborate with the parts department to maintain adequate inventory.
Complete reporting and administration – maintain service logs and equipment fault records, report on performance and customer satisfaction to management, and manage the service department budget and cost control.

What we are looking for:

Tertiary qualification in Mechanical Engineering, Automotive, Business, or a related field (desirable).
Minimum 5+ years of aftersales/service management experience in the forklift/material handling equipment industry.
Proven experience leading, coaching, and developing a team of service technicians.
Solid knowledge of forklift mechanical structures, hydraulic systems, and electrical components (batteries, motors, controllers).
Hands-on experience in warranty management and end-to-end claims processing.
Strong diagnostic and problem-solving skills for complex technical issues, combined with intermediate to advanced computer literacy.
Ability to prepare service quotes, reports, and budgets with commercial acumen.
Hands-on and practical; strong leadership and communication skills; self-motivated, resilient under pressure, and willing to travel nationally.

What do we offer:

Permanent full‑time contract
Competitive remuneration package: Base Salary + Superannuation /Bonus
Fully maintained company vehicle + mobile phone + laptop + uniform
Opportunity to work with a growing, locally‑focused team that values innovation and customer centricity
Professional development and industry event participation

Pay: $110,000.00 – $170,000.00 per year

Benefits:

Company car
Salary packaging
Travel reimbursement

Work Location: In person

Quick Apply

Refine Your Search

phone technician jobs in parramatta, nsw

Aftersales Manager -Material Handling Equipment-NSW

Parts Interpeter | Mercedes-Benz Hornsby

Fire Panel Technician

BMS Service Technician

Electrical Service Technician

Field Forklift Mechanic/Service Technician

Mobile Automotive Paint & Cosmetic Repair Technician

Workshop Technician

Workshop Forklift Mechanic/Service Technician

Assistant Operations Manager

Project Manager

Maintenance Technician

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