Date:
19 Aug 2026
Location:
Sydney, NSW, AU
Department:
Technology & Transformation
Description:
Job Requisition ID: 41603
Amazon Connect Manager
Thrive in an innovative, collaborative people culture
Have your voice heard through people panels and leader forums
Belong to a workplace that values diversity, equity and inclusion
We are looking for a strong self sufficient Amazon Connect Engineer, possibly from a software or a cloud background who is looking to further their expertise in contact center technologies, in particular Amazon Connect.
You should have some level of prior experience configuring and implementing Amazon Connect solutions where you worked as a senior individual contributor or have led a small team of junior developers.
What will your typical day look like?
In this role, you will be responsible for guiding clients through the end-to-end design, development, and implementation of Amazon Connect-based solutions, focusing on the creation of intuitive, human-centric conversational interfaces. Leveraging your expertise in conversational AI and design, you will drive measurable impact by improving customer satisfaction, reducing operational costs, and optimising client processes.
At Deloitte, we are passionate about helping our clients deliver exceptional customer experiences through innovation and cutting-edge technology. As a Conversational AI & Design Lead, you will be at the forefront of transforming customer interactions through intelligent design, utilising Deloitte Cognitive Customer Experience (DCCX) accelerator to deliver seamless and AI-augmented conversational solutions.
About the team
Deloitte Engineering Practice helps clients realise the potential of transformational capabilities to solve their most challenging issues. We improve their agility and resilience and identify opportunities to optimise their technology usage. We also accelerate our clients towards a technology-driven future, by implementing vendor solutions as well as Deloitte-developed software solutions and tools.
Enough about us, let’s talk about you.
Proven experience in conversational design, particularly in creating voice and chatbot solutions.
Hands on experience designing or configuring Amazon Connect solutions.
Strong understanding of natural language processing (NLP), AI-driven automation, and customer experience strategies.
Exceptional client-facing skills, with experience in managing stakeholder relationships and delivering workshops.
Ability to manage multiple projects simultaneously, ensuring timelines and client expectations are met.
Experience leading and mentoring high-performing teams in a consulting environment.
Client Management: Serve as a trusted advisor to clients and providing guidance on how to implement Amazon Connect solutions.
Technical Business Analysis: Lead client workshops, gather business requirements and align with customer experience goals.
Cross-functional Collaboration: Collaborate with technical, development, and operational teams to ensure the successful integration of Amazon Connect solutions
Team Leadership and Development: Lead and mentor a team of consultants, fostering a culture of collaboration, innovation, and continuous improvement.
Why Deloitte?
At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.
We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.
We value in-person connection with our clients and our colleagues. We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities.
We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits , including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.
