In-Demand It desktop support Jobs in Parramatta, Nsw

Endpoint Engineering Team Leader
Datacom —Sydney NSW
- Weekend availability
- Hybrid work
- Azure
- Management
- Analysis skills
Quick Apply
Field Engineer Sydney
ITSM Corporation —Sydney NSW
- Management
Principal Product Designer
Corto Pty Ltd —Sydney NSW
- Hybrid work
- AI
- Gym membership
Quick Apply
Landscape Design and Project Officer
Woollahra Municipal Council —Double Bay NSW
- $111,905.04 - $123,684.08 a year
- Full-time
- Management
- CAD
- Customer service
- Parental leave
- Gym membership
5d
Platform Specialist, Customer Solutions
PMY Group —Sydney NSW
- Customer service
- Microsoft Office
- Communication skills
Aged Care Quality and Compliance Coordinator
Tender Loving Care Aged Care —Bankstown NSW
- Full-time
- Communication skills
Migration Delivery Senior Lead - Marketing Cloud/Revenue Cloud/Tableau
Salesforce —Sydney NSW
- Full-time
- Sales
- Salesforce
- No degree
Senior Product Designer (Expansion & Monetisation)
hipages Group —Sydney NSW
- Hybrid work
- Research
- AI
Quick Apply
Swimming Pool Compliance Officer
Woollahra Municipal Council —Double Bay NSW
- Up to $114,736.96 a year
- Full-time
- Customer service
- Communication skills
- Negotiation
- Work from home
- Parental leave
7d
Senior Solutions Architect — Agentic WorkSpaces AI
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- English
- Databases
- AWS
11h
Endpoint Engineering Architect
Datacom —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Management
- AWS
Quick Apply
Operational Worker - Business Centres Cleaning & Maintenance
Woollahra Municipal Council —Double Bay NSW
- Up to $95,883 a year
- Weekend availability
- Construction experience
- Communication skills
2d
Technical Field Engineer
Unisys —Rhodes NSW
- Full-time
- Customer service
Senior Endpoint Engineering Specialist
Datacom —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Management
- Computer Science
Quick Apply
Permanent Part Time Preschool Teacher (14 hours)
Woollahra Municipal Council —Double Bay NSW
- $41,517.84 - $45,893.12 a year
- Part-time
- Microsoft Word
- Casual pool
- Leadership
- Parental leave
- Gym membership
14h
Associate Principal - Industry Advisory 3
Genpact Australia Pty Ltd —Sydney NSW
- Full-time
- Hybrid work
- PMP
- English
- Finance
Quick Apply
6d
Workplace Security Architect
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Management
- AWS
- Annual leave
- Work from home

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Endpoint Engineering Team Leader

Datacom -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

Azure
Management
SCCM
Analysis skills
ITIL
Communication skills
Intune

Full Job Description

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
Our team

This is an excellent leadership opportunity, joining a fantastic team of peers with potential to take your career to new heights! This role is challenging, interesting and integral to the service we provide to our clients via the Endpoint Engineering team. The Endpoint Engineering team is responsible for maintaining the Standard Operating Environment using both traditional and modern toolsets, application packaging and ensuring compliance across our customer environments.

About the Role

This role is available across our offices in Australia: Sydney, Canberra, Melbourne, Adelaide, Perth, Brisbane. As an Endpoint Engineering Team Leader, you will lead a team of Endpoint Engineers and application packagers to ensure best practice support methodology is applied and customer outcomes delivered driving high levels of customer satisfaction. Due to the nature of Federal Government clients, Australian Citizenship and ability to obtain NV1 is required as part of the process. After hours and weekend work may be required as well as onsite and remote work.

What you’ll do

As an Endpoint Engineering Team Leader, you will be responsible for, but not limited to, the following:

Estimating, scheduling and ensuring that all resource planning requirements are sufficient to provide the required levels of availability and support.
Managing performance and culture of a high-performance team
Managing team workload and priorities to achieve SLAs
Managing customer expectations by overseeing the support model.
Providing technical mentoring and guidance to less experienced members of the team.
Determining how to use resources to meet service level agreements and support objectives.
Remedying complex problems and provide technical consultation in line with the established support model.
Planning systems capabilities and resources to fulfil user requirements.
Mentoring other engineers in the team to uplift skills.
Monitoring performance system performance for all corporate platforms.
Managing the Installation, testing and maintaining system hardware and software.
Providing guidance and advice within the latitude of established company policies in order to meet schedules and resolve technical problems.

What you’ll bring

We are looking for someone with extensive IT industry experience and 3 years plus in an Endpoint Engineering management role. You are passionate about your work, proactive, client-focused and believes in customer service as a point of differentiation in a service offering. You can work both independently on competing priorities and as part of a team.

Mandatory Experience:

Experience in leading and managing a large high performing endpoint engineering and SOE management Team
2+ years of related experience working for a Managed Service Provider
Experience with ITIL framework and ITSM platforms for managing tickets
Advanced end-user management skills alongside modern and traditional SOE methodologies
Advance Experience in project management principles
Advanced experience in Azure Virtual Desktop, Windows 365 Cloud PC, Intune and SCCM (MECM)
Experience in Active Directory Group Policy Management
Strong PowerShell scripting skills
Strong analytical, problem-solving and communication skills
Experience in managing customer facing environment
Proven ability to build customer relationships and deliver solutions in line with organizational goals

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

If you would like to know more and this sounds like you. Please apply online today!

Quick Apply

Refine Your Search

it desktop support jobs in parramatta, nsw

Endpoint Engineering Team Leader

Field Engineer Sydney

Principal Product Designer

Landscape Design and Project Officer

Platform Specialist, Customer Solutions

Aged Care Quality and Compliance Coordinator

Migration Delivery Senior Lead - Marketing Cloud/Revenue Cloud/Tableau

Senior Product Designer (Expansion & Monetisation)

Swimming Pool Compliance Officer

Senior Solutions Architect — Agentic WorkSpaces AI

Endpoint Engineering Architect

Operational Worker - Business Centres Cleaning & Maintenance

Technical Field Engineer

Senior Endpoint Engineering Specialist

Permanent Part Time Preschool Teacher (14 hours)

Associate Principal - Industry Advisory 3

Workplace Security Architect

I want to receive the latest job alert for it desktop support in parramatta, nsw

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