In-Demand Linux engineer Jobs in Melbourne, Vic

Senior Contact Centre Specialist
Sourceo —Melbourne VIC
- Full-time
- Analysis skills
- Communication skills
- Parental leave
- Employee discount
3d
Cloud & AI Platform Solution Engineer - Melbourne
Microsoft —Melbourne VIC
- Full-time
- Microsoft Access
- Azure
- Computer Science
2d
Network Architect
AARNet —Melbourne VIC
- Engineering
- Presentation skills
- Scripting
- Annual leave
- Parental leave
Wintel Server Admin
Tata Consultancy Services —Melbourne VIC
- Communication skills
Technical Account Manager
Super Micro Computer —Melbourne VIC
- Full-time
- Engineering
- English
- Bachelor's degree
Project Manager
Super Micro Computer —Melbourne VIC
- Communication skills
Senior Systems/Commissioning Engineer
Kapsch TrafficCom Australia PTY Ltd —Melbourne VIC
- Full-time
- Engineering
- Microsoft Office
- Databases
- Employee assistance program
Quick Apply
Controls Engineer
Canadian Solar SSES (Australia) Pty Ltd —Melbourne VIC
- Full-time
- Azure
- Engineering
- AWS
- Health insurance
- Dental insurance
Quick Apply
Linux Systems Engineer
BAE Systems —Melbourne VIC
- Full-time
- Administrative experience
- Agile
- Communication skills
- Relocation assistance
3d
Cloud/Infrastructure Engineer
Australian Red Cross Lifeblood —West Melbourne VIC
- $150,000 a year
- Full-time
- Azure
- DevOps
- AWS
- Parental leave
- Employee assistance program
3d
Intermediate Software Engineer
Interweave Integration Pty Ltd —Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- Azure
- Computer Science
- SQL
Quick Apply
11d
Network Engineering - Engineer
Sourceo —Melbourne VIC
- Full-time
- Management
- DevOps
- Engineering
- Parental leave
3d
Systems Development Engineer, Region Services
Amazon Support Services Pty Ltd - D05 —Melbourne VIC
- Full-time
- Administrative experience
- AWS
- AI
2d
System Engineer - Unix | 6-month Fixed Term Contract
Leidos —Melbourne VIC
- Full-time
- Azure
- DevOps
- AWS
- Annual leave
2d
Senior Infrastructure Engineer - Contract
The Business Agility Group —Tullamarine VIC
- Urgently hiring
- Hybrid work
- Administrative experience
- SQL
- Analysis skills
10d
Cyber Security Analyst (Australia)
Sourceo —South Yarra VIC
- Full-time
- Management
- Administrative experience
- Analysis skills
3d
Level 1 Security Analyst
Triskele Labs —Melbourne VIC
- Weekend availability
- Computer Science
- Master's degree
- Analysis skills
- Annual leave
Quick Apply
6d

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linux engineer jobs near melbourne, vic

Senior Contact Centre Specialist

Sourceo
Melbourne VIC

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Job Details

Full-time
3 days ago

Benefits

Parental leave
Employee discount

Qualifications

Analysis skills
ITIL
ServiceNow
Communication skills

Full Job Description

_Only applicants with full Australian Citizenship can be considered for this role, due to security requirements._

_This role can be located in any of our offices: Melbourne, Sydney, or Brisbane._

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We are seeking a Senior Contact Centre Engineer to support and manage critical contact centre platforms for a Federal Government customer. This role is responsible for delivering Level 2/3 operational support across voice, outbound dialling, voice biometrics and analytics platforms, ensuring high system performance, security, and reliability.

You will work across leading technologies including Genesys, Nuance, and analytics platforms, supporting both business-as-usual operations and new capability rollouts. This is a hands-on position where you will troubleshoot complex issues, manage incidents and changes, and contribute to ongoing system optimisation within an Agile and ITIL-aligned environment.

Working closely with customers, internal teams, and multiple service providers, you will play a key role in maintaining service continuity and improving platform performance. You’ll also contribute to automation, knowledge sharing, and continuous improvement initiatives across the team.

This is a customer-facing role within a fast-paced, multi-vendor environment, with on-call responsibilities and after-hours support required.

What You’ll Do

Provide Level 2/3 support across contact centre technologies including Genesys, Nuance voice/biometrics, and analytics platforms
Troubleshoot and resolve complex issues across voice, dialler, and data environments to minimise customer impact
Manage incidents, problems, and changes in line with ITIL processes using ServiceNow or similar tools
Support system deployments, upgrades, patching, and security controls to maintain platform stability and compliance
Collaborate with customers, internal teams, and vendors, acting as a technical point of contact in delivery forums
Drive continuous improvement through automation, documentation, mentoring, and optimisation of contact centre platforms

What You Bring

Strong experience (8–10+ years) working with contact centre technologies such as Genesys Cloud CX / Engage or Nuance speech/IVR platforms
Hands-on knowledge of voice technologies (SIP/RTP) and exposure to voice biometrics solutions
Experience working within ITIL environments, including incident, problem, and change management
Technical capability across Linux/Windows, SQL databases, and scripting (PowerShell or Python)
Strong troubleshooting and analytical skills with the ability to resolve complex technical issues
Excellent communication and stakeholder engagement skills, with experience in customer-facing and multi-vendor environments

The good stuff….

Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [[email protected]](mailto:[email protected]) or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit [https://www.optus.com.au/about/inclusion-diversity](https://www.optus.com.au/about/inclusion-diversity)

Apply Now

Refine Your Search

linux engineer jobs in melbourne, vic

Senior Contact Centre Specialist

Cloud & AI Platform Solution Engineer - Melbourne

Network Architect

Wintel Server Admin

Technical Account Manager

Project Manager

Senior Systems/Commissioning Engineer

Controls Engineer

Linux Systems Engineer

Cloud/Infrastructure Engineer

Intermediate Software Engineer

Network Engineering - Engineer

Systems Development Engineer, Region Services

System Engineer - Unix | 6-month Fixed Term Contract

Senior Infrastructure Engineer - Contract

Cyber Security Analyst (Australia)

Level 1 Security Analyst

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