In-Demand Call center Jobs in Parramatta, Nsw

Customer Service Representative
Thomson Reuters —Pyrmont NSW
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
- Tuition reimbursement
- Work from home
Customer Service - Team Lead
Shift —Sydney NSW
- Full-time
- Hybrid work
- Negotiation
- Parental leave
6d
Blood Collector
WiSE Specialist Emergency —Neutral Bay NSW
- Temporary
- Laboratory
- Blood sampling
- Clinic
Quick Apply
Collections Specialist
Angle Finance —Sydney NSW
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Negotiation
12d
Sales Manager - Contact Centre
Splend —Sydney NSW
- Full-time
- CRM software
- Sales
- AI
- Employee assistance program
Quick Apply
16h
Team Lead, IT Application Production Support
BNP Paribas —Sydney NSW
- Full-time
- Administrative experience
- Bachelor's degree
- No degree
Call Centre Coach
Greenpeace Australia Pacific —Sydney NSW
- Full-time
- CRM software
- Sales
- Leadership
12d
SALES COORDINATOR - TECH SOLUTIONS
Winc —Mascot NSW
- Management
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
Contact Center Transformation Lead
Infosys Singapore & Australia —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Azure
- Management
Quick Apply
Contact Center Customer Service: Senior Technical Support Specialist (Storage)
Hitachi Rail —Macquarie Park NSW
- Full-time
Contact Center Customer Service: Senior Technical Support Specialist (Storage)
Hitachi —Macquarie Park NSW
- Full-time
Technical Customer Experience Manager - Clover
Fiserv —Sydney NSW
- Full-time
- Microsoft Excel
- Sales
- Salesforce
Staff Engineer - Chapter Lead, Contact Centre
Commonwealth Bank —Sydney NSW
- Full-time
- CRM software
- AWS
- APIs
8d
Outbound Business Development Representative - ANZ
HubSpot —Sydney NSW
- Hybrid work
- Google Suite
- AI
Quick Apply
Customer Service Officer - Contact Centre
Sutherland Shire Council —Sutherland Shire NSW
- $81,866 - $86,777 a year
- Full-time
- Customer service
- Analysis skills
- Communication skills
- Employee assistance program
5h

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Customer Service Representative

Thomson Reuters -
Pyrmont NSW

Apply Now

Job Details

Full-time

Benefits

Tuition reimbursement
Work from home
Paid volunteer leave

Qualifications

CRM software
Management
Customer service
Call center experience
AI
Communication skills
Time management

Full Job Description

Customer Service Representative

Are you a customer-focused professional with a passion for helping clients succeed? We're looking for an experienced Customer Service Representative to join our growing support team at Thomson Reuters. In this role, you'll provide expert product knowledge and exceptional support to our diverse customer base across Australia.

You'll be the voice of customer success, guiding clients through complex product setups, answering product-related questions, and acting as a trusted advisor. This is an opportunity to make a real impact by directly contributing to client satisfaction and business growth.

About the Role

In this opportunity as a Customer Service Representative , you will:

Assist customers with questions about company, trust, SMSF setup and various other related topics
Help with product navigation
Answer phone calls, emails and processing web forms in a timely manner, adhering to the Service Level Agreements (SLA) & consistently meet/exceed team OKRs
Liaise with product teams to provide customer feedback for improvements
Log, track, update and resolve all service requests from customers in the service management system.
Provide proactive and timely progress and status updates to clients.
Contribute to a positive business relationship with customers.

About You

You’re a fit for the role of Customer Service Representative, if you have the following required qualifications:

3+ years in a customer call center or customer service environment
Experience in a customer-facing role
Strong communication and interpersonal skills
Ability to learn complex product knowledge quickly
Proficiency with CRM systems and service management tools (training provided)
Excellent organizational and time management skills

#LI-SC1

What’s in it For You?

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here .

Learn more on how to protect yourself from fraudulent job postings here .

More information about Thomson Reuters can be found on thomsonreuters.com.

Apply Now

Refine Your Search

call center jobs in parramatta, nsw

Customer Service Representative

Customer Service - Team Lead

Blood Collector

Collections Specialist

Sales Manager - Contact Centre

Team Lead, IT Application Production Support

Call Centre Coach

SALES COORDINATOR - TECH SOLUTIONS

Contact Center Transformation Lead

Contact Center Customer Service: Senior Technical Support Specialist (Storage)

Contact Center Customer Service: Senior Technical Support Specialist (Storage)

Technical Customer Experience Manager - Clover

Staff Engineer - Chapter Lead, Contact Centre

Outbound Business Development Representative - ANZ

Customer Service Officer - Contact Centre

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