NON-EMERGENCY PATIENT TRANSPORT OPPORTUNITIES - CLINIC TRANSPORT OFFICER - Melbourne Metro - Permanent Full-Time or Part-Time
At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what role you play in delivering our critical services to the Victorian public, you join a team dedicated to bringing our vision of `Outstanding emergency health care every time' to life.
We are seeking Clinic Transport Officers for permanent full-time or part-time positions across multiple metropolitan locations. To be considered for this opportunity, applicants must be available to attend a mandatory four-week induction program commencing on Monday, 9 November 2026.
CTO Locations - Permanent Full-Time or Part-Time
- Sunbury
- Sunshine
- Craigieburn
- Preston
- Essendon Fields Operations Centre
- SRC North East
- Waverley
- Port Melbourne
ABOUT THE ROLE
Reporting to the Team Manager or Senior Team Manager, Clinic Transport Officers work Monday to Friday between 8:00am and 8:00pm on 10-hour shifts, with one weekend rostered every three weeks.
As a Clinic Transport Officer with Ambulance Victoria, you will play an important role in supporting patients throughout their healthcare journey by safely transporting pre- and post-hospital walking and wheelchair patients. You will help ensure patients reach their destination safely, comfortably and with dignity while contributing to positive health outcomes and service excellence.
Key responsibilities include:
- Providing safe, respectful and effective care during patient transport.
- Responding promptly to allocated cases and supporting efficient service delivery.
- Completing patient care documentation accurately and in accordance with regulatory requirements.
- Conducting safe vehicle operations and maintaining vehicles and equipment to Ambulance Victoria standards.
- Delivering effective patient handovers and communicating professionally with patients, healthcare providers and stakeholders.
- Promoting a safe workplace through compliance with policies, procedures and safety requirements.
ABOUT YOU
To be considered for this position you will have:
- Successful completion of the Certificate III in Non-Emergency Patient Transport, or one of the following equivalent ambulance qualifications: Qualified Ambulance Paramedic, Diploma of Emergency Health Care, Bachelor of Health Science, or a Paramedicine Degree.
- Current Victorian Driver Licence.
- Minimum 100 hours of on-road clinical experience completed within a two-year period (desirable).
- Demonstrated understanding of the Scope of Practice, Clinical Practice Guidelines and regulatory requirements relevant to the Clinic Transport Officer role.
For a detailed description of the position accountabilities and requirements, please refer to the attached position description.
WORKING AT AMBULANCE VICTORIA
As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements and rostered days off for full-time roles.
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!
IMPORTANT INFORMATION
Successful applicants will be required to:
- Hold valid and current unrestricted Australian work rights.
- Drive and operate any of AV's operational fleet.
- Attend a mandatory four-week induction program in metropolitan Melbourne commencing Monday 9 November 2026.
- Reside within approximately 45-60 minutes of the advertised work location to support fatigue management requirements.
By applying for this position, you agree to undertake an assessment of any secondary employment or outside interests in line with AV's Secondary Employment Procedure.
Successful applicants will be required to undergo pre-employment screening, including reference checks, misconduct checks and police checks.
This position is classified in accordance with the Ambulance Victoria Enterprise Agreement 2024.
HOW TO APPLY
Your application is an integral part of the recruitment and selection process. You will need to have the following documents ready to attach and upload when you click the "Apply Online" button at the bottom of this advertisement:
- Current Resume (maximum 3 pages).
- Certified copy of the relevant qualification (must have completed at the time of application).
- Certified copy of Australian Passport or Australian Birth Certificate or Australian Citizenship Certificate.
- Foreign passport holders: Certified copies of your current passport and visa (must have ongoing unrestricted working rights).
- Certified copy of current Australian Driver's Licence (Full licence or minimum P2 for 12-months and over).
- Certified copy of Victorian driving history check (all 3 pages).
- Statutory Declaration for medical & physical fitness (Please use attached copy).
- Certified copy of working with children check (employee type) .
- Immunisation history (Can be downloaded from MYGOV account / phone app).
- Evidence of minimum 100 hours of supervised clinical practice (e.g. employer letter or clinical logbook) - if applicable.
When applying, you will be asked to indicate which opportunities you wish to be considered for and will be taken to the careers portal where you will be asked to upload the required documents and answer the following questions:
- What has motivated you to apply for the Clinic Transport Officer role with Ambulance Victoria?
- What do you envisage as the key challenges of this role, and how would you address them?
- Please provide an example of a time you attended a patient whose condition or presentation was outside your usual scope of practice. How did you manage the situation to ensure a safe and positive patient outcome?
Please note: These questions are asked in lieu of key selection criteria and therefore must be answered. Answers are limited to 500 words each.
Applications must be submitted by 11.59pm AEST on Monday 14 September 2026. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted.
For further information, please refer to `Applying for a position with Ambulance Victoria`. For any further queries please contact recruitment via [email protected] quoting the job title or 03 9840 3653.
At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at [email protected] and a member of our Recruitment & Selection team will be in touch.
