Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
The Opportunity
At Vocus, we're establishing a new process excellence capability to accelerate business transformation through data-driven process improvement. This is to drive data-led process improvement and operational excellence across Vocus. We’re starting with two Process Intelligence Leads to uncover value leakage, bottlenecks and improvement opportunities through process mining, followed by a Business Process Architect to establish the standards, governance and process foundations that enable scalable, enterprise-wide transformation. Together, these roles will help Vocus turn insight into measurable business value.
We're seeking a Process Intelligence Lead – Insight & Analysis based in Melbourne, to convert process data into actionable business outcomes. Leveraging process mining insights generated through Apromore, you'll identify where work gets stuck, where rework occurs, and where value is leaking across critical business processes.
As one of the first key hires into the Process Centre of Excellence, you will play a pivotal role in helping Vocus move rapidly from insight to action. Working closely with the Process Intelligence Lead – Data & Platform, Finance, business leaders and process owners, you'll transform complex process intelligence into prioritised improvement opportunities that deliver measurable business value.
This is a unique opportunity to shape a capability from the ground up and influence enterprise-wide transformation initiatives across Vocus.
What You'll Be Responsible for
As the Process Intelligence Lead – Insight & Analysis, you will:
- Analyse process mining outputs to identify bottlenecks, rework, variation and value leakage across the Market & Sell value chain.
- Establish process performance baselines and measure key indicators including cycle time, throughput and process conformance.
- Quantify improvement opportunities and translate findings into value-based recommendations.
- Build and maintain a prioritised improvement backlog aligned to strategic and operational objectives.
- Partner with Finance and business stakeholders to validate assumptions, benefits and opportunity sizing.
- Conduct root cause analysis to uncover drivers of process inefficiency and operational friction.
- Develop dashboards, reporting and monitoring approaches that provide ongoing process performance visibility.
- Create compelling executive-ready presentations and data-driven narratives that influence decision-making.
- Establish repeatable analysis methodologies, standards and playbooks that can be applied across additional value chains and business functions.
- Partner with the Data & Platform Lead to continuously enhance process intelligence capability and business outcomes.
What Success Looks Like
In this role, you'll deliver:
- A clear Market & Sell process performance baseline across key customer and operational journeys.
- Insight-driven identification of process bottlenecks, rework loops, process variants and value leakage.
- A validated, prioritised improvement backlog linked to measurable business outcomes.
- Executive dashboards and performance monitoring capabilities that support continuous improvement.
- Repeatable analysis and opportunity-sizing frameworks that can scale across the organisation.
What You'll bring to the role:
You're naturally curious, highly analytical and passionate about uncovering insights that improve how organisations operate. You can take complex process and operational data and translate it into a compelling story that drives action
- 4+ years' experience in process analytics, process mining, business improvement, operational excellence or data-driven transformation.
- Hands-on experience with process mining platforms such as Apromore, Celonis, SAP Signavio or similar, with Apromore experience highly regarded.
- Strong analytical, problem-solving and process improvement capabilities.
- Experience identifying, quantifying and validating business improvement opportunities.
- Proven ability to communicate insights through engaging data storytelling and executive-level presentations.
- Knowledge of process management methodologies and process modelling concepts, including BPMN.
- Experience working with Finance and business stakeholders to validate benefit assumptions and business cases.
- Familiarity with Salesforce data and customer-facing operational processes.
- Telecommunications, technology or complex service delivery environment experience will be highly regarded.
- Tertiary qualifications in Business, Analytics, Engineering, Data Science or a related discipline, or equivalent practical experience.
What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:
- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
