In-Demand Shift manager Jobs in Werribee, Vic

Customer Services Manager
Americold Logistics LLC —Laverton North VIC
- 12 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
11h
PM Distribution Centre Supervisor
CSR —Yarraville VIC
- Full-time
- Customer service
- Supervising experience
- Warehouse experience
- Parental leave
- Employee assistance program
Quick Apply
1d
Security Guards
Downer Group —Brooklyn VIC
- Weekend availability
- Writing skills
- First Aid Certification
- Communication skills
- Employee assistance program
Mental Health Nurse Team Leader
The GEO Group Australia Pty Ltd —Ravenhall VIC
- $120,000 a year
- Full-time
- EMR systems
- Free parking
- Annual leave
Practice Nurse
Hoppers Health Hub —Hoppers Crossing VIC
- $33 - $35 an hour
- Part-time
- Medication administration
- Administrative experience
- Patient care
Quick Apply
Occupational Therapist
Early Start Australia —Werribee VIC
- $80,000 - $100,000 a year
- Full-time
- Clinic
- First Aid Certification
- Organisational skills
- Annual leave
Quick Apply
4d
Carer Wellbeing Practitioner
Jesuit Social Services —Sunshine VIC
- Full-time
- Administrative experience
- Employee assistance program
4d
Home Care Worker
Silverchain —Laverton VIC
- $34.42 an hour
- Part-time
- First Aid Certification
Quick Apply
4d
Registered Nurse
Aeralife —Sydenham VIC
- Patient monitoring
- Nursing
- Employee assistance program
- Referral program
Senior Occupational Therapist
Early Start Australia —Werribee VIC
- Full-time
- Clinic
- First Aid Certification
- Paediatrics
- Annual leave
Quick Apply
13d
Mental Health Nurse Team Leader
The GEO Group Australia —Ravenhall VIC
- $120,000 a year
- Full-time
- EMR systems
- Free parking
- Annual leave
Assistant Restaurant Manager
Zeus Street Greek —Watergardens VIC
- Customer service
- Leadership
- Communication skills
5d
2IC (Outside School Hours Care) in Yarraville
Kelly Club Australia Pty Ltd —Yarraville VIC
- $38 - $40 an hour
- Part-time
- Education
- Bachelor's degree
- First Aid Certification
Quick Apply
Yardperson
Onsite Rental Group PTY Ltd —Burnside VIC
- Weekend availability
- Profit sharing
- Employee assistance program
Quick Apply
Nurse Manager
Arcare Aged Care —Maidstone VIC
- From $67.32 an hour
- Full-time
- Medication administration
- Administrative experience
- Care plans
- Health insurance
- Employee assistance program
14d
BFT Watergardens, Full Time Coach
BFT Watergardens —Taylors Lakes VIC
- Full-time
- First Aid Certification
- Leadership
- Communication skills
Senior Environmental Advisor
John Holland —Sunshine VIC
- Management
- Bachelor's degree
- Parental leave
6d
Concrete Batcher / Despatcher (Plant Manager)
Central Pre-Mix Concrete —Port Melbourne VIC
- Full-time
- Customer service
- Computer skills
- Construction experience
- Parental leave
- Employee assistance program
Maintenance
McDonald's —Wyndham Vale VIC
- Part-time
Quick Apply
Shift Leader - GYG Braybrook
Guzman y Gomez —Braybrook VIC
- Supervising experience
- Leadership
Quick Apply

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Customer Services Manager

Americold Logistics LLC -
Laverton North VIC

Quick Apply

Job Details

Full-time
11 hours ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Management
Customer service
WMS
TMS
Bachelor's degree
Food service experience
Materials handling
Communication skills
Negotiation

Full Job Description

What You'll Do

You will oversee a small team responsible for managing daily relationships and customer engagement with QSR clients, ensuring efficient operations and effective issue resolution. The role includes maintaining strong connections with customer head office teams, coordinating with operations and rebuying teams, and ensuring all customer concerns are addressed promptly. Frequent travel is required to meet business needs.

Essential Functions

Manage daily communication and engagement with QSR store management and franchisee owners to address service and performance issues.
Oversee problem resolution for customer issues by collaborating with local teams and escalating as needed to ensure satisfactory outcomes.
Attend customer business reviews and franchisee meetings to maintain close working relationships with key customer leaders and decision makers.
Monitor and report on customer service and operational KPIs, including handling credit holds, stock adjustments, and cost allocations.
Coordinate order processes, transport planning, and roster management to ensure accurate and timely delivery of services.
Guide and performance manage the QSR customer service team, including planning for leave and ensuring cross-training to meet business needs.
Support continuous improvement initiatives and collaborate with operations and rebuying teams to optimize service delivery and stock management.
Other essential duties may be applicable and assigned as necessary.

What Experience and Education You Need

Minimum 3 years of customer service management experience required.
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
Experience using WMS, RF, TMS, and IT systems.
Demonstrated ability to resolve customer issues efficiently and maintain positive relationships with stakeholders.
Proven experience in a food service or fast-paced environment.

What Could Set You Apart

Ability to manage multiple tasks efficiently.
Effective verbal and written communication.
Consistently met or exceeded performance targets in previous roles.
Skilled in negotiation and conflict resolution.
Ability to communicate effectively with diverse stakeholders, including store team members, head office contacts, and internal teams.
Reliable and punctual with flexibility for varying work hours.
Experience leading and developing high performing teams.
Bachelor's degree preferred.

Physical Requirements

Able to work in spaces with 55 inches (1.4 meters) of headroom.
Able to tolerate working environment with inside controlled temperatures varying from 32 degrees Fahrenheit (0 degrees Celsius) to minus 45 (-45) degrees Fahrenheit (-43 degrees Celsius), as well as outside ambient temperatures (including heat, cold and precipitation).
Able to climb ladders or step ladders.
Able to tolerate heights up to 30 ft. (9 meters) and be able to access elevated products from inside safety cage.
Able to wear personal protective equipment required for working at heights and in cold temperatures.
Able to stand and/or walk continuously or frequently over an 8-10-12 hour shift. Occasionally required to stoop, kneel, crouch, or crawl.
Able to frequently step up/on or step down/off to mount and dismount material handling equipment.
Able to perform fine articulation movements with fingers/hands and/or feet to operate equipment.
Depending on specific role, must be able to lift boxes of varying weights up to 80 lbs. (36 kg) and carry product a distance of up to 6 ft. (2 meters) without mechanical assistance.
Able to meet specific vision abilities required by this job, including close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Able to hear and speak in order to comprehend, respond to, and provide instructions and safety warnings, as well as able to read and understand packaging, shipping documents, and safety guidelines.

Americold is committed to fair and equitable merit-based recruiting practices. We are an Equal Opportunity Employer.

Quick Apply

Refine Your Search

shift manager jobs in werribee, vic

Customer Services Manager

PM Distribution Centre Supervisor

Security Guards

Mental Health Nurse Team Leader

Practice Nurse

Occupational Therapist

Carer Wellbeing Practitioner

Home Care Worker

Registered Nurse

Senior Occupational Therapist

Mental Health Nurse Team Leader

Assistant Restaurant Manager

2IC (Outside School Hours Care) in Yarraville

Yardperson

Nurse Manager

BFT Watergardens, Full Time Coach

Senior Environmental Advisor

Concrete Batcher / Despatcher (Plant Manager)

Maintenance

Shift Leader - GYG Braybrook

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