In-Demand Release manager Jobs in Parramatta, Nsw

Analyst Lead, Client Services
FIS Global —Sydney NSW
- Full-time
- Management
- Recruiting
- Communication skills
- Employee stock purchase plan
- Health insurance
Junior Business Analyst
Health System Support Group —Sydney NSW
- $114,251 - $134,809 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Quality Engineering Manager
BT Financial Group —Sydney NSW
- Full-time
- Management
- DevOps
- APIs
8d
Mobile Architecture
BMP Technologies —Sydney NSW
- $100,000.00 - $120,000.84 a year
- Full-time
- Azure
- APIs
- Agile
Quick Apply
7d
Director of Product (AU)
DroneShield Limited —Sydney NSW
- Full-time
- Computer Science
- Education
- Bachelor's degree
Quick Apply
Platform Technical Program Manager
Future Secure AI —Sydney NSW
- APIs
- Agile
- AI
Quick Apply
Engineering Manager - iOS
Procreate —Sydney NSW
- Full-time
- Hybrid work
- Management
- In-person
- Leadership
Ecommerce Project Manager
Tryzens Global —Sydney NSW
- Full-time
- Hybrid work
- Management
- PMP
- ERP systems
- Annual leave
- Work from home
Quick Apply
Senior Technical Project Manager
BigCommerce —Sydney NSW
- Full-time
- Hybrid work
- PMP
- Organisational skills
- Agile
Group Manager-Analytics
WNS Global Services —Sutherland NSW
- Full-time
- Computer Science
- PMP
- Engineering
Quick Apply
Technical Team Lead
ELMO Software Pty Ltd —Sydney NSW
- Full-time
- Hybrid work
- AWS
- APIs
- Agile
- Parental leave
- Employee assistance program
Quick Apply
Product Owner
Infosys Singapore & Australia —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Agile
- Communication skills
Quick Apply
Senior Product Manager- Tyro Accounting
Tyro Payments —Sydney NSW
- Hybrid work
- Research
- QuickBooks
- AI
Senior Localisation Engineer
Heidi —Sydney NSW
- Full-time
- Remote
- AWS
- Work from home
- Parental leave
5d
Technical Support Engineer
Rapiscan —Homebush NSW
- Weekend availability
- Management
- Microsoft Office
- Analysis skills
LEAD BUSINESS ANALYST
Coforge Ltd. —Sydney NSW
- $100,000 - $120,000 a year
- Management
- Computer Science
- Analysis skills
Oracle DRM
Tata Consultancy Services —Sydney NSW
- Management
- SQL
- Financial services
Engineering Manager - CRM
hipages Group —Sydney NSW
- Hybrid work
- Salesforce
- Master's degree
- AI
Quick Apply
8d
Technical Lead Stores Systems
Woolworths Group —Bella Vista NSW
- Full-time
- Hybrid work
- DevOps
- POS
- Work from home
Senior Product Designer
Timescapes —Sydney NSW
- Full-time
- Hybrid work
- Bachelor's degree
- AI
- Parental leave
- Employee assistance program
Quick Apply
5d

I want to receive the latest job alert for release manager in parramatta, nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

release manager jobs near parramatta, nsw

Technical Lead jobs in Sydney NSW

Business Analyst jobs in Sydney NSW

Engineering Manager jobs in Sydney NSW

Senior Product Designer jobs in Sydney NSW

Product Owner jobs in Sydney NSW

Senior Engineer jobs in Sydney NSW

Technical Program Manager jobs in Sydney NSW

Technical Project Manager jobs in Sydney NSW

Senior Product Manager jobs in Sydney NSW

Quality Engineer jobs in Sydney NSW

Technical Lead jobs in Melbourne Vic

Infrastructure Lead jobs in Chirnside Park Vic

Technical Lead jobs in Central Goldfields Vic

Lead Carpenter jobs in Toorak Vic

Visa Sponsorship, Lead Software Engineer jobs in Sydney Nsw

Technical Lead jobs in Prestons Nsw

Technical Lead jobs in Nathan Qld

Technical Support Engineer jobs in St Leonards Nsw

Technical Support Engineer jobs in Sydney Nsw

Support Worker, Fifo jobs in New South Wales

Analyst Lead, Client Services

FIS Global -
Sydney NSW

Apply Now

Job Details

Full-time

Benefits

Employee stock purchase plan
Health insurance

Qualifications

ITIL Certification
Management
Incident management
Recruiting
Communication skills
Negotiation

Full Job Description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

The Client Service Manager (CSM) is a key leadership role to assist Regional Support Managers and other leadership teams to deliver a successful support service. This is a primary point of contact for coordinating and managing the operational interface between FIS and its client and stakeholders for support service commitments/co-ordination of deliverables.

About the team:

The Client Service Manager (CSM) is part of the Regional Support team and works with managers and other colleagues to deliver successfully on support service SLAs.

What you will be doing:

Release management - own, maintain, get agreement and communicate a schedule for all patches, releases through the relevant lifecycle stages. This includes planned, revised and actual dates. Meet regularly with the client to agree the timing for fixes and what is included. Act as a release readiness/authorisation gatekeeper against agreed exit criteria.
Ensure all recommendations are tracked to completion and the client knows in advance the content of all releases.
Service Configuration Management – own, capture and communicate to FIS and the client all relevant client configuration information.
Support contract management. This includes taking ownership and managing the Support Bid responses for allocated clients along with taking a leadership role during Support Contract creation and negotiations with the client.
Service level management – co-ordinate/orchestrate the set up of end to end support of new products/projects/versions for the client.
Ensure support service is compliant with contractual commitments of the Support contract, KPI, service credits/penalties.
Report, monitor and communicate internally and externally against the defined SLAs.
Incident management – act as the first level of management escalation
Coach and mentor other staff members in the CSM function
Identify opportunities for new business, either new projects and/or Change Enablement (Change Requests)
Act as part of the Duty Manager rotation
This role is a co-ordination/governance position as opposed to a hands on technical delivery role

What you will need:

Strong client-facing service management experience, ideally in banking/payments/ICT environments
Proven ability to coordinate and drive alignment across multiple teams and stakeholders (client + internal) – strong communication, influencing, and negotiation skills.
Experience owning/leading client-facing release coordination (planning, schedule alignment, release readiness, communication, tracking recommendations to completion).
Service governance / SLA oversight experience (operational meetings, monitoring service levels, ensuring contractual compliance and driving follow-ups).
Knowledge of FIS products would be preferred
Strong commercial awareness (staying within contract/commercial arrangements; forecasting/invoicing exposure is a plus).
Calm, pragmatic, delivery-focused mindset; able to say “no” when required and still maintain strong client relationships.
Basic Project Management skills

Added Bonus If You Have:

ITIL certification

What we offer you:

A career at FIS is more than just a job. It’s the chance to shape the future of fintech. At FIS, we offer you:

Always-on learning and development
Hybrid and collaborative work environment
Competitive salary and benefits including medical and personal insurances and ESPP

#LI_TC2

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Apply Now

Refine Your Search

release manager jobs in parramatta, nsw

Analyst Lead, Client Services

Junior Business Analyst

Quality Engineering Manager

Mobile Architecture

Director of Product (AU)

Platform Technical Program Manager

Engineering Manager - iOS

Ecommerce Project Manager

Senior Technical Project Manager

Group Manager-Analytics

Technical Team Lead

Product Owner

Senior Product Manager- Tyro Accounting

Senior Localisation Engineer

Technical Support Engineer

LEAD BUSINESS ANALYST

Oracle DRM

Engineering Manager - CRM

Technical Lead Stores Systems

Senior Product Designer

I want to receive the latest job alert for release manager in parramatta, nsw

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected