In-Demand It desktop support Jobs in Parramatta, Nsw

Platform Specialist, Customer Solutions
PMY Group —Sydney NSW
- Customer service
- Microsoft Office
- Communication skills
Product Manager, Apps
Heidi —Sydney NSW
- Full-time
- Remote
- Bachelor's degree
- AI
- Work from home
- Parental leave
17h
Principal Product Designer
Corto Pty Ltd —Sydney NSW
- Hybrid work
- AI
- Gym membership
Quick Apply
Aged Care Quality and Compliance Coordinator
Tender Loving Care Aged Care —Bankstown NSW
- Full-time
- Communication skills
Horticulturist
Woollahra Municipal Council —Double Bay NSW
- $77,396 - $85,544 a year
- Full-time
- Customer service
- Maintenance
- No degree
- Parental leave
- Gym membership
14d
Senior Product Designer (Expansion & Monetisation)
hipages Group —Sydney NSW
- Hybrid work
- Research
- AI
Quick Apply
Migration Delivery Senior Lead - Marketing Cloud/Revenue Cloud/Tableau
Salesforce —Sydney NSW
- Full-time
- Sales
- Salesforce
- No degree
Swimming Pool Compliance Officer
Woollahra Municipal Council —Double Bay NSW
- Up to $114,736.96 a year
- Full-time
- Customer service
- Communication skills
- Negotiation
- Work from home
- Parental leave
5d
Endpoint Engineering Architect
Datacom —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Management
- AWS
Quick Apply
Technical Field Engineer
Unisys —Rhodes NSW
- Full-time
- Customer service
Senior Endpoint Engineering Specialist
Datacom —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Management
- Computer Science
Quick Apply
Associate Principal - Industry Advisory 3
Genpact Australia Pty Ltd —Sydney NSW
- Full-time
- Hybrid work
- PMP
- English
- Finance
Quick Apply
4d
Workplace Security Architect
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Management
- AWS
- Annual leave
- Work from home

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Product Manager, Apps
Heidi —Sydney NSW
We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental…
17h
Web Designer
The Purple Panda Agency —South Hurstville NSW
This is a flexible hybrid role, with the ability to work from home and attend our South Hurstville office 1–2 days per week.
Quick Apply
1d

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it desktop support jobs near parramatta, nsw

Platform Specialist, Customer Solutions

PMY Group
Sydney NSW

Apply Now

Job Details

Qualifications

Customer service
Microsoft Office
Communication skills

Full Job Description

Our Purpose

We transform the way people operate and interact with public venues, places, and major events.

Our Role

We digitise Australian’s most known and recognised brands.

What We Do

TechMedia sits at the intersection of technology, media and the physical retail world, designing, building and operating advanced digital media networks in high traffic environments. On any given day our teams deploy large scale LED / LCD digital display networks, integrate interactive kiosks and wayfinding systems, optimise media performance for advertisers and ensure every screen across the network runs flawlessly. It is fast moving, multidisciplinary work where technologists, engineers, creatives and commercial thinkers collaborate to transform physical spaces into intelligent, responsive media environments at national scale.

POSITION OVERVIEW

This role sits between customers, commercial teams and technology. Its job is to take real world use cases and turn them into working solutions across TechMedia’s platform stack.

You will work closely with customers and internal teams to understand what they are trying to achieve, then translate those needs into clear, practical ways our platforms can deliver. This includes configuring, shaping and connecting systems such as CMS platforms, reporting tools and network infrastructure so they operate simply and reliably.

The focus is not on building new products. It is on making sure the tools we already have are used well, work together properly and support real outcomes. You will simplify complexity, guide better decisions and ensure what is sold can be delivered and operated at scale.

This role suits someone who is comfortable moving between conversations with customers and hands on work with platforms. Someone who can break down complex problems, ask good questions and turn ambiguity into clear, workable solutions.

RESPONSIBILITIES

Represent the Customer

Act as the voice of the customer that owns and operates the screen network.
Ensure the platforms we use support real commercial outcomes, not just technical capability.
Challenge technology decisions that add complexity without clear value.

Own the End-to-End Solution

Take responsibility for how the full solution works together across screens, players, networks and platform software.
Ensure systems such as Broadsign, Scala, Quividi and Vitec operate as one coherent environment.
Maintain a clear roadmap for how the platform stack should evolve as the network grows.

Understand How the System Actually Works

Develop a deep practical understanding of how the platforms are used day to day.
Ensure systems support real workflows such as campaign scheduling, proof of play, reporting and network operations.
Simplify where possible so the organisation can operate the network confidently.

Work With Vendors

Act as the main point of contact between the business and platform vendors.
Ensure vendors deliver reliable products, clear support and roadmaps that match the needs of the network.
Avoid unnecessary complexity by maintaining a clear and consistent platform architecture.

Evaluate New Technology

Stay aware of new platforms and capabilities that could improve the network.
Assess new tools carefully before adoption, focusing on long term value, integration and operational impact.
Recommend when to test, adopt or avoid new technologies.

Build Internal Capability

Help the organisation become confident in operating the platforms it relies on.
Develop practical documentation, training and usage standards.
Reduce reliance on vendors for everyday operations.

Support Commercial Outcomes

Ensure the technology supports reliable campaign delivery, proof of play and advertiser reporting.
Work with revenue and operations teams to ensure the network remains commercially strong as it grows.
Balance innovation with stability so the platform can scale without becoming fragile.

KNOWLEDGE, SKILLS & EXPERIENCE

Experience in retail media, digital signage, or enterprise platform environments
Hands‑on understanding of content, scheduling, proof‑of‑play, and reporting workflows
Proven ability to operate platforms at scale in live retail / Out-of-Home environments
Strong commercial judgement and vendor management capability
Strong knowledge of Microsoft Windows operating systems, Office 365 applications, and common desktop software applications.
Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
Strong problem-solving and troubleshooting abilities, with a methodical approach to issue resolution.
Customer service-oriented attitude, with a commitment to providing exceptional support to end-users.
Ability to work independently and collaboratively in a fast-paced environment, with a strong sense of urgency and attention to detail.

Apply Now

Refine Your Search

it desktop support jobs in parramatta, nsw

Platform Specialist, Customer Solutions

Product Manager, Apps

Principal Product Designer

Aged Care Quality and Compliance Coordinator

Horticulturist

Senior Product Designer (Expansion & Monetisation)

Migration Delivery Senior Lead - Marketing Cloud/Revenue Cloud/Tableau

Swimming Pool Compliance Officer

Endpoint Engineering Architect

Technical Field Engineer

Senior Endpoint Engineering Specialist

Associate Principal - Industry Advisory 3

Workplace Security Architect

More jobs to discover

I want to receive the latest job alert for it desktop support in parramatta, nsw

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