In-Demand It support Jobs in Brookvale, Nsw

Network Support Specialist - Mandarin-Speaking, eero
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- English
- Bachelor's degree
- On-the-job training
System Administrator - ServiceNow
Reserve Bank of Australia —Sydney NSW
- Full-time
- Hybrid work
- Administrative experience
Technical Support Engineer
NOVASTAR —Sydney NSW
- $55,000 - $85,000 a month
- Full-time
- In-person
Quick Apply
Senior Systems Administrator, SuccessFactors
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Administrative experience
- Analysis skills
- Communication skills
12d
IT Asset & EUC Support Officer
Serco Plc —Sydney NSW
- Full-time
- Azure
- Customer service
- Microsoft Office
2d
Hiring L1/L Desktop Support Engineer for Sydney-Must be Australian citizen
Swift Computers Pty Ltd —Sydney NSW
- $30 - $35 an hour
- Temporary
- Azure
- Microsoft Office
- AWS
Quick Apply
1d
IT Support Engineer
Advanced Navigation —Sydney NSW
- Azure
- Management
- SQL
Customer Network Support Engineer
Ericsson —Sydney NSW
- Administrative experience
Senior Technical Customer Support Engineer - Australia
ClickHouse —Sydney NSW
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
12d
Technical Support Engineer (SharePoint)
Microsoft —Sydney NSW
- Full-time
- Azure
- Computer Science
- Research
Infrastructure Support Engineer, IREO
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- Software troubleshooting
- AWS
- Scripting
IT Support Engineer Sydney
Pacific Smiles Group —Sydney NSW
- Full-time
- Microsoft Office
- Communication skills
2d
Desktop Support Engineer
Brennan IT —Sydney NSW
- Full-time
- Microsoft Office
- Analysis skills
- IT
2d
Group Senior Helpdesk Analyst
Prouds —Summer Hill NSW
- Full-time
- Systems design
- Microsoft Office
- POS
Quick Apply
Technical Support Engineer Team Leader
Genetec —Sydney NSW
- Hybrid work
- Customer service
- Databases
- Administrative experience
Quick Apply
4d
Technical Support Engineer
Rapiscan —Homebush NSW
- Weekend availability
- Management
- Microsoft Office
- Analysis skills
Senior Systems Administrator (Concur)
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Administrative experience
5d
IT Operations Support Engineer (Contract Role)
VivCourt Trading —Sydney NSW
- Contract
3d
SAP System Admin Manager - Payroll Operate Services
EY —Sydney NSW
- Recruiting
- Parental leave
2d
Technical Support, Tier 1
Teletrac Navman —Sydney NSW

I want to receive the latest job alert for it support in brookvale, nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support jobs near brookvale, nsw

Technical Support Engineer jobs in Sydney NSW

IT Support jobs in Sydney NSW

Senior Technical Support Engineer jobs in Sydney NSW

Infrastructure Engineer jobs in Sydney NSW

Network Engineer jobs in Sydney NSW

Systems Administrator jobs in Sydney NSW

Technical Support Engineer jobs in Rockhampton Qld

Technical Support Engineer jobs in Welland Sa

Technical Support Engineer jobs in Amberley Qld

Support Worker No Qualification jobs in Perth Wa

School Learning Support jobs in Sydney Olympic Park Nsw

Casual It Support jobs in Melbourne Vic

It Support jobs in Canberra Act

It Support jobs in Hoddles Creek Vic

It Support jobs in Gosford Nsw

It Support jobs in Cartwright Nsw

Healthcare It jobs in Southbank Vic

Sil Home Disability Support Worker jobs in Endeavour Hills Vic

Government It jobs in Sydney Nsw

Sub Contractor Behaviour Support jobs in Sydney Nsw

Network Support Specialist - Mandarin-Speaking, eero

Amazon Commercial Services Pty Ltd -
Sydney NSW

Apply Now

Job Details

Full-time

Benefits

On-the-job training
Opportunities for promotion

Qualifications

Mandarin
English
Technical support
Bachelor's degree
CompTIA Network+
Security

Full Job Description

DESCRIPTION

About the Role
eero, an Amazon company, builds mesh WiFi systems used by millions of households worldwide. We are seeking a Network Support Specialist to join our Sydney-based team and provide exceptional customer support (via phone, email, and chat) for wireless networks enabled by eero devices.

This role directly supports Mandarin-speaking customers across the APAC region. As such, fluency in both Mandarin and English is an inherent requirement of the position.

You should be comfortable working in a technical support environment, curious to learn, committed to your team, and intrinsically driven to help customers. Prior networking knowledge is advantageous but not essential — we provide comprehensive training on WiFi fundamentals, networking concepts, and eero-specific tools.

You will be part of an amazing team of intelligent, motivated, and supportive colleagues, with
opportunities for career progression into senior support, engineering, or leadership roles.

Key job responsibilities
As a Network Support Specialist, you will:

Provide advanced technical support to customers and colleagues via phone, email, or chat
Configure network devices, including routers, switches, firewalls, and wireless access points

- Troubleshoot complex network issues, such as routing, switching, and firewall problems - alongside the devices connecting to them

Thoroughly document all support interactions and their resolutions
Identify and escalate complex issues to higher tier support teams
Provide guidance, mentoring, and on-the-job training to help junior team members continuously learn and improve

A day in the life
As a Network Support Specialist, you will take part in the day to day delivery of support provided to eero customers across the globe. You’ll work with your peer Network Support Specialists, seeking resolutions for technical and account related inquiries that require more in-depth problem-solving and may be time-sensitive. You will work directly with CS Engineering teams when issues are large, critical, or complex.

About the team
At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes, by designing our own hardware, enabling it with powerful software, and tying it all together in the cloud.

BASIC QUALIFICATIONS

2+ years of customer support experience
Experience taking ownership and driving resolution on escalated customer issues
Experience handling customers and conflict resolution with a focus on quality for customer experience
Experience in web technologies and the internet
Speak, write, and read fluently in Mandarin
Speak, write, and read fluently in English
Willingness for continuous learning that includes networking certifications (e.g. CompTIA Network +)
Must have the right to work in Australia

PREFERRED QUALIFICATIONS

Experience in technical work related to computer systems and technology components
Experience in technical support
Network or Security certification
Bachelor's degree
Experience with networking fundamentals including hands-on experience with load balancers, switches, routers, etc.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

it support jobs in brookvale, nsw

Network Support Specialist - Mandarin-Speaking, eero

System Administrator - ServiceNow

Technical Support Engineer

Senior Systems Administrator, SuccessFactors

IT Asset & EUC Support Officer

Hiring L1/L Desktop Support Engineer for Sydney-Must be Australian citizen

IT Support Engineer

Customer Network Support Engineer

Senior Technical Customer Support Engineer - Australia

Technical Support Engineer (SharePoint)

Infrastructure Support Engineer, IREO

IT Support Engineer Sydney

Desktop Support Engineer

Group Senior Helpdesk Analyst

Technical Support Engineer Team Leader

Technical Support Engineer

Senior Systems Administrator (Concur)

IT Operations Support Engineer (Contract Role)

SAP System Admin Manager - Payroll Operate Services

Technical Support, Tier 1

I want to receive the latest job alert for it support in brookvale, nsw

Related Searches

Explore jobs in more locations

DESCRIPTION

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Job Seeker Tools

Employer Tools

Browse

Stay Connected