In-Demand Engineering technician Jobs in Broadmeadows, Vic

L1 Helpdesk Technician (VIC)
Comwire IT —Prahran VIC
- Full-time
- Microsoft Access
- Azure
- Management
Quick Apply
11d
Utility Service Technician - MREH Plumpton
Tesla —Plumpton VIC
- Full-time
- Maintenance
- Office
- Electrical experience
Senior Structural Technician - Maritime
WSP —Melbourne VIC
- Communication skills
Maintenance Technician
Giesecke+Devrient —Melbourne VIC
- Full-time
- Management
- Maintenance
- Research
6d
Operation Tech I, Data Center Engineering Operations
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Senior Secondary Certificate of Education
- AWS
Product Support Technician (Tactics & Coaching)
Catapult Sports —Melbourne VIC
- Weekend availability
- Computer science
- Computer Science
- Salesforce
Quick Apply
12d
Computer Vision Engineer
AIM Defence —Melbourne VIC
- Overtime
- Engineering
- Organisational skills
- Communication skills
Network Architect
AARNet —Melbourne VIC
- Engineering
- Presentation skills
- Scripting
- Annual leave
- Parental leave
2d
Electrical Technician
BGIS —Melbourne VIC
- Overtime
- Customer service
- Maintenance
- Electrical experience
- Paid training
- Parental leave
Network Architect
Australia’s Academic and Research Network (AARNet) —Melbourne VIC
- Engineering
- Presentation skills
- Scripting
- Annual leave
- Parental leave
Control Systems Engineer
AIM Defence —Melbourne VIC
- Overtime
- Engineering
- Organisational skills
- Communication skills
Senior Commissioning Engineer
CitiPower and Powercor —Melbourne VIC
- Hybrid work
- Bachelor's degree
- Construction experience
- Leadership
- Parental leave
Principal BIM Modeller (Fire Protection)
AECOM —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
Service Technician (Electrical)
Vanderlande Industries —Melbourne VIC
- 12 hour shift
- Microsoft Office
- Communication skills
- Annual leave
Service Technician
John Crane —Melbourne VIC
- Full-time
- Computer skills
Quick Apply
Service Technician
Otis —South Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
Radio Technician
CSE Global —Port Melbourne VIC
- Full-time
Quick Apply
Shift Technician
CBRE —Melbourne VIC
- 12 hour shift
- Management
- Electrical experience
Shift Technician- Air Conditioning & Refrigeration, Data Center
CBRE —Melbourne VIC
- 12 hour shift
- Management
- Electrical experience
Controls Technician, APAC Controls Deployment & Service
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Engineering
- AWS
- Bachelor's degree

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L1 Helpdesk Technician (VIC)

Comwire IT
Prahran VIC

Quick Apply

Job Details

Permanent | Full-time
11 days ago

Qualifications

Microsoft Access
Azure
Management
IIS
Customer service
Certificate III
Microsoft Exchange
Technical support
Microsoft Office
VoIP
Bachelor's degree
Driver Licence
DNS
Information Technology

Full Job Description

Purpose of Position

To provide technical assistance and support via phone, email or chat, to end-users who are experiencing computer hardware, software, or network-related issues. Their primary goal is to resolve technical problems and ensure that computer systems and networks are functioning properly to minimise downtime and optimise productivity.

Provide a memorable customer experience with every customer contact by ensuring every service request is handled professionally;
Provide telephone and ticketing support to internal and external customers;
Investigating, diagnosing and assessing basic technical problems reported by customers;
Document all customer interactions in our Professional Services Automation (PSA) system;
Collaborate with the Technical & Engineering team to diagnose problems and identify corrective actions for customers;
Review and update knowledge base and technical support documentation to reflect current technical information on process or product;
Support clients within all SLA metrics and maintain communication throughout the entire process of incident management;
Work with third party vendors and software providers to maintain and resolve product issues for our clients’ systems.
Follow agreed process and procedures by logging issues, requests and questions.
Maintain and administer systems, which include computers running Windows OS or mac-OS, Microsoft Office, basic printing, internet, email and Windows server support.

Other Duties

To assist with workshop related tasks & duties, specifically coordinating deliveries, new workstation/laptop deployments.
To assist with the procurement and set up of hardware deliveries for projects.
To provide ad-hoc or scheduled on-site IT support for clients where issues cannot be resolved remotely, or where on-site support is required for On-boarding of a new client.

Skills and Competencies

Customer service focused: Committed to providing exceptional customer service across all methods– written, phone and face to face.
Communication: The ability to communicate clearly and concisely, varying communication style depending upon the audience, internally and externally.
Attention to detail: Excellent attention to detail and written skills when communicating with others, including documentation both internally and externally.
Problem Solving: The ability to diagnose and troubleshoot issues confidently and efficiently.
Time management and Prioritisation: Able to prioritise tasks, manage time effectively, and work efficiently to meet service level agreements (SLAs) or response time targets.
Organisation: Is able to manage, plan and prioritise tasks in a logical and orderly manner.
Inclusive: Willingness to assist and support others as required within a team environment.
Transparency: Communicate freely and effectively and is open to feedback on performance.
Approachability: Receptive to others views and happy to assist other employees when needed.
Passionate: Encourages others and always bring their best self to work.
Accountable: Owning situations and outcomes.

Technical Skills and Experience

Minimum 1 Year previous MSP or Service Desk related experience (highly desirable, not essential)
Certificate 3 in Information Technology, Bachelor of Information Technology or similar (essential)
A current driver's license (essential)
Certification in Microsoft 365 Fundamentals, Access 4 VoIP, Azure, Windows / Apple operation systems, Level 1 Microsoft Server Service Management Experience (Active Directory, Exchange, DNS, IIS, etc.) (highly desirable, not essential)
2 Years experience in a customer facing role

Company Overview

Please visit https://comwireit.com.au/ for more information

Quick Apply

Refine Your Search

engineering technician jobs in broadmeadows, vic

L1 Helpdesk Technician (VIC)

Utility Service Technician - MREH Plumpton

Senior Structural Technician - Maritime

Maintenance Technician

Operation Tech I, Data Center Engineering Operations

Product Support Technician (Tactics & Coaching)

Computer Vision Engineer

Network Architect

Electrical Technician

Network Architect

Control Systems Engineer

Senior Commissioning Engineer

Principal BIM Modeller (Fire Protection)

Service Technician (Electrical)

Service Technician

Service Technician

Radio Technician

Shift Technician

Shift Technician- Air Conditioning & Refrigeration, Data Center

Controls Technician, APAC Controls Deployment & Service

I want to receive the latest job alert for engineering technician in broadmeadows, vic

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