In-Demand Technical support Jobs in Balaclava Vic

Service Desk Analyst_Full Time_Burnley VIC
Estia Health —Melbourne VIC
- $40.20 an hour
- Full-time
- Microsoft Office
- Communication skills
- Employee assistance program
9d
Technical Support Officer
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Weekend availability
- Writing skills
- Microsoft Office
- Senior Secondary Certificate of Education
10d
Level 2 IT Support Team Leader
Accent Group —Cremorne VIC
- Full-time
- Microsoft Office
- POS
- Leadership
Quick Apply
Level 1 Windows Network Support
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
Systems Administrator
State Library of Victoria —Melbourne City Centre VIC
- $128,635 - $140,849 a year
- Full-time
- Computer science
- Patient monitoring
- Administrative experience
12d
Service Desk Coordinator (Managed IT Services)
Medical iT —Melbourne VIC
- Full-time
- Management
- Customer service
- Communication skills
11d
Australian Charities and Not-for-profits Commission IT Helpdesk Support Officer - APS 5
Australian Taxation Office —Melbourne City Centre VIC
- $93,676 - $99,307 a year
- Analysis skills
6d
IT Support Engineer
Metcash —Port Melbourne VIC
- Full-time
- Microsoft Access
- Azure
- Customer service
- Annual leave
- Parental leave
3d
Level 2 Service Desk Engineer
EFEX —South Melbourne VIC
- $80,000 - $100,000 a year
- Full-time
- Azure
- Communication skills
Quick Apply
ICT Service Desk Officer
Victorian Government —Melbourne VIC
- $62,104 - $70,903 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
11d
IT and online digital services support
EMC Technologies —Melbourne VIC
- Management
- Marketing
- EMR systems
Australian Charities and Not-for-profits Commission IT Helpdesk Support Officer - APS 4
Australian Taxation Office —Melbourne City Centre VIC
- $84,028 - $91,199 a year
6d
Junior Cloud Platform Engineer - Systems Administrator
Leidos —Scoresby VIC
- Full-time
- Management
- AWS
- Communication skills
- Annual leave
Field Computer/IT Technician
ITSOFT —Melbourne VIC
- Up to $27 an hour
- Part-time
- Sales
- Employee discount
Quick Apply
2d
Microsoft M365 Systems Administrator
Visy —North Melbourne VIC
- Full-time
- Azure
- SharePoint
- Communication skills
Help Desk Technician
ALSTOM —West Melbourne VIC
- Schematics
- Engineering
- Microsoft Office
System Administrator - 12 mth FTC
The Argyle Network —Melbourne VIC
- $90,000 a year
- Full-time
- Hybrid work
- Azure
- Administrative experience
- AWS
IT Support Engineer – Managed IT Services
Medical iT —Melbourne VIC
- Full-time
- Azure
- Customer service
- Administrative experience
11d
ICT Technician Level 2
Westbourne Grammar School —Truganina VIC
- Full-time
- Azure
- Management
- Communication skills
3d
IT & AV Service Desk Analyst
Court Services Victoria —Melbourne City Centre VIC
- Full-time
- SharePoint
- Time management

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Service Desk Analyst_Full Time_Burnley VIC

Estia Health -
Melbourne VIC

Apply Now

Job Details

Full-time
$40.20 an hour
9 days ago

Benefits

Employee assistance program
Insurance services

Qualifications

ITIL Certification
IT service management
Microsoft Office
Communication skills
Help desk
Information Technology

Full Job Description

At Estia Health, we’re more than just a workplace: we’re a community dedicated to enriching lives and making a difference. If you’re passionate about aged care and want to be part of something meaningful, then we want to hear from you.

Everyday, over 14,000 employees choose to make a difference at Estia Health, sharing a joint purpose to enrich and celebrate the lives of our residents. With 96 homes (and growing), across Queensland, New South Wales, South Australia and Victoria, you will play a part in positively impacting the lives of our residents and their families.

Join us in playing a special role in the future of aged care.

About the Role

Providing technical support for desktops, laptops, software, phones, and peripheral equipment.
Troubleshooting and correcting reported hardware and/or software problems and performing a variety of technical tasks.
Identity management for systems and applications.
Undertaking health checks and monitoring tasks.
Working as a member of a call centre, including provision of remote support.
Logging requests and incidents in the IT Service Management (ITSM) tool.
Maintaining accurate records and communications in the ITSM tool.
Responding to user support requests and inquiries within agreed timeframes and Service Level Agreements.
Identifying cyber-security incidents, alerting the necessary management teams, and participating in response actions as requested.
Troubleshooting, diagnosing, and resolving computer-related problems to ensure functional operation, including updating any system documentation and developing necessary support documentation, guides and/or user training.
Maintaining an up-to-date knowledge base of issues and resolutions in the ITSM tool.
Assisting with advanced Desktop Support request including imaging computers, upgrading hardware, installation of peripheral equipment and deploying software to Estia Health computers.
Assisting in basic operation and maintenance of shared equipment.
Preparing detailed instructions, training, and educating users in the operation of technology systems.
Performing when requested, reviews and preventative maintenance to ensure maximum availability of systems.
Adding/removing users, updating security group memberships, managing file permissions, adding/removing mailboxes and updating all necessary information, including following required naming conventions.
Maintaining knowledge of current trends, risk mitigation and security methods.
Participating in IT related meetings or discussions with other teams presenting an open and professional image to the team and relaying business requirements back to IT colleagues.
Providing after hours support on a rotational weekly basis (approximately one week in four as on-call support).
Other duties as required.

Qualifications

IT degree preferred.
ITIL certified preferred.

Skills and Experience

2 years + experience in a similar IT Service Desk Role, particularly with an enterprise multi-site IT department and Aged care.

Demonstrated skills in the installation, testing, troubleshooting and maintenance of PCs, printers, software, and information security systems.
Basic Microsoft Windows troubleshooting and hardware fault diagnosis, installations, and maintenance.
Customer focused and strong record of success in the delivery of system support services with a proven ability to identify and manage stakeholder expectations.
Experience with managing work through an IT Service Management tool.
Demonstrated understanding of the operational characteristics of computer platforms, network configurations, PC management software and backup solutions.
Strong working knowledge of Microsoft desktop and server operating systems (e.g. Windows 11, Server 2016) and Office 365.
Demonstrated high level of professionalism, honesty, integrity, openness and ethical behaviour, ability to instil confidence in others and represent the organisation in a professional manner.
Ability to work collaboratively within a team and provide guidance to achieve business goals, including highly effective communication skills.
Awareness of current relevant ICT trends and best practices.
Demonstrated commitment to quality improvement in work practices.
Excellent communication skills, written and verbal.

Hours of work and Salary

Monday to Friday Full Time $40.20 per hour

Want to know more? As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of providing high quality person centred aged care and services. If this is you, Apply Now!

Benefits available:

Retail savings with the Blue Light Card
Discounted car hire
Employee Assistance Program for you and your family
Free Wellbeing App to support your mental and physical health
Novated leasing for vehicles
Workplace banking support
ACN membership discounts for nurses
Discounted health insurance with nib health

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

Please be advised that we do not accept emailed applications for this position. To apply, simply click the 'Apply' button and follow the instructions provided.

Note: All shortlisted applicants will need to pass the required background checks. During the influenza season, all staff are required to provide evidence of a current influenza vaccination. If you are interested in a role, please ensure you apply online, as we do not accept emailed resumes.

Apply Now

Refine Your Search

technical support jobs in balaclava vic

Service Desk Analyst_Full Time_Burnley VIC

Technical Support Officer

Level 2 IT Support Team Leader

Level 1 Windows Network Support

Systems Administrator

Service Desk Coordinator (Managed IT Services)

Australian Charities and Not-for-profits Commission IT Helpdesk Support Officer - APS 5

IT Support Engineer

Level 2 Service Desk Engineer

ICT Service Desk Officer

IT and online digital services support

Australian Charities and Not-for-profits Commission IT Helpdesk Support Officer - APS 4

Junior Cloud Platform Engineer - Systems Administrator

Field Computer/IT Technician

Microsoft M365 Systems Administrator

Help Desk Technician

System Administrator - 12 mth FTC

IT Support Engineer – Managed IT Services

ICT Technician Level 2

IT & AV Service Desk Analyst

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