In-Demand Junior technical support analyst Jobs

ServiceNow Developer
Capgemini —Sydney NSW
- Full-time
- Hybrid work
- Administrative experience
- Scripting
- AI
Head of Consumer Equity Research. Global Research, Sydney, Australia
Bank of America —Sydney NSW
- Full-time
- Leadership
- Communication skills
Principal Value Consultant
Guidewire Software —Sydney NSW
- Full-time
- Sales
- AI
Experienced Analyst | External Audit - Global & Private Market | Sydney CBD or Paramatta
Deloitte —Sydney NSW
- Communication skills
- Parental leave
6d
Lead Hydrogeologist
Klohn Crippen Berger —Brisbane QLD
- Hybrid work
- Engineering
- Data analysis skills
- Bachelor's degree
- Parental leave
Quick Apply
Senior Analyst | External Audit (Global & Private) Market | Sydney CBD
Deloitte —Sydney NSW
- $70,000 - $97,000 a year
- Communication skills
- Time management
- Parental leave
Financial Services Tax Senior Analyst | Melbourne
Deloitte —Melbourne VIC
- Financial services
- Employee discount
Junior Technical Support Analyst - Level 2
PAR —Australia
- Weekend availability
- Hybrid work
- Management
- Software troubleshooting
- Customer service
Senior Systems Analyst, Payments & Cards
People's Choice Credit Union —Australia
- Full-time
- Hybrid work
- Azure
- Management
- Salesforce
- Health insurance
- Employee assistance program
4d
Senior Customer Training Consultant (Australia)
Filigran —Australia
- Full-time
- Remote
- Laboratory experience
- English
- AI
Principal Security Consultant (AIR)
LevelBlue LLC —Australia
- Full-time
- Education
- Bachelor's degree
- Communication skills
Quick Apply
4d
Adobe Commerce | Technical Lead
Deloitte —Melbourne VIC
- APIs
- Parental leave
3h

More jobs to discover

Find similar jobs that you might be interested in.

Head of Consumer Equity Research. Global Research, Sydney, Australia
Bank of America —Sydney NSW
Assess and manage risk in adherence to local and global regulations and firm policies to mitigate regulatory, operational, and reputational risk.
Head of Sales - Australia
Sleek —Sydney NSW
Flexibility: Flexible work arrangements are available, including up to 1–2 days of work from home per week. Establish scalable sales processes, playbooks, and…
Quick Apply

I want to receive the latest job alert for junior technical support analyst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

junior technical support analyst jobs near

Principal jobs in Sydney NSW

Technical Lead jobs in Melbourne VIC

Servicenow Developer jobs in Sydney NSW

Equity Research Analyst jobs in Sydney NSW

Senior Auditor jobs in Sydney NSW

Assistant Principal jobs in Newcastle Nsw

Assistant Principal jobs in Camperdown Nsw

State Schools Principal jobs in Queensland

Principal Electrical Engineer jobs in Melbourne Vic

Wellbeing Assistant Principal jobs in Melbourne Vic

Catholic School Principal jobs in Northern Beaches Nsw

Internal Auditor jobs in Wollongong Nsw

Night Auditor jobs in Lakemba Nsw

Guest Service Agent Night Auditor jobs in Glen Waverley Vic

Junior Auditor jobs in Yagoona West Nsw

Department Of Transport Planning Auditor jobs in Pakenham Vic

Information Systems Auditor jobs in Sydney Nsw

Chinese Auditor jobs in Sydney Nsw

Junior Auditor jobs in South Of The River Wa

Senior Workforce Coordinator jobs in Melbourne Vic

ServiceNow Developer

Capgemini -
Sydney NSW

Apply Now

Job Details

Permanent | Full-time

Qualifications

IT service management
Application development
Administrative experience
Scripting
Certified Scrum Master
ServiceNow
AI

Full Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

Full time permanent opportunity

Main Reponsibilities:

Monitor the incident, problem and service requests queue ensuring ticket resolved/ fulfilled on time and within SLA.

Perform regular patching and monitoring, and annual platform upgrade ensuring service is always available and supportable.
Develop, test and implement solutions in the ServiceNow platform based on Business Requirement Specifications
Work closely with business analysts & project managers to provide guidance and a subject matter expert recommendation.
Execute technical solutions in capacity as a ServiceNow consultant; taking responsibility for the end-to-end delivery of the ServiceNow bases solutions, from conceptualization to configuration and enhancement of the ServiceNow platform as well as release management and implementation.
Provide development and customization of ServiceNow including but not limited to screen and form design, workflow development, dashboard and report configuration, data imports, integration with internal and external systems and other third-party software, scripting.
Proactively identify areas that require improvement and propose solutions to address them; input into the Continuous Service Improvement team ServiceNow lead.
Adhere to the Agile methodology of project delivery when releasing new solutions and ITIL process compliance.
Maintain a comprehensive testing protocol for ServiceNow releases and instance upgrades ensuring application compatibility and system stability.
Up skill and coach junior ServiceNow specialist when required to ensure smooth handover by creating KBA in consistent basis after development and implementation.
Develop and maintain documentation for all aspects of the ServiceNow implementation and ensure that the ServiceNow knowledge base is up to date and accurate.
Advocate for the automation and innovation stream, guiding customers on their digitization journey and actively participating in innovation or journey planning and delivery discussions.
Gather automation requirements from customers to identify use cases and requirements.
Collaborate with the relevant technical automation teams to map existing solutions to identified use cases and contribute to designing and solutioning automation flow diagrams if custom solutions are necessary.
Perform data extraction and reporting to measure results, including benchmarking, value realization analysis, adoption rates, and the efficacy of AI autonomous solutions.
Automate report flows using Power Automate or ServiceNow Flow Designer to streamline processes.
Identify opportunities to enhance ROI, value/benefit rates, adoption rates, and zero-touch scores, etc.
Other duties as directed by ServiceNow Lead.

Your Profile

Qualifications & Experience:

Minimum of 4+ years' experience in the administration / configuration/Upgrades/ development/ implementation of ServiceNow.

Working knowledge of ITSM Modules, Integration, ITOM and Discovery Modules, Asset Management, Self Service & Service Catalog Module of ServiceNow.
Working knowledge on Custom app development, CSM and Portal design.
Experience of Java and python scripting is highly desirable.
Demonstrated technical experience with Power Platform or similar low code platforms.
Solid knowledge of application development / configuration is required.
Good understanding of the ServiceNow Support Portal (HI Portal) used for managing ServiceNow Support.

What you’ll love about working here

You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.

Apply today!

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com

Apply Now

Refine Your Search

junior technical support analyst jobs

ServiceNow Developer

Head of Consumer Equity Research. Global Research, Sydney, Australia

Principal Value Consultant

Experienced Analyst | External Audit - Global & Private Market | Sydney CBD or Paramatta

Lead Hydrogeologist

Senior Analyst | External Audit (Global & Private) Market | Sydney CBD

Financial Services Tax Senior Analyst | Melbourne

Junior Technical Support Analyst - Level 2

Senior Systems Analyst, Payments & Cards

Senior Customer Training Consultant (Australia)

Principal Security Consultant (AIR)

Adobe Commerce | Technical Lead

More jobs to discover

I want to receive the latest job alert for junior technical support analyst

Related Searches

Explore jobs in more locations

Your Role

Your Profile

Job Seeker Tools

Employer Tools

Browse

Stay Connected