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IT Support Officer

Gilmour Space Technologies Pty Ltd -
Bowen QLD

Quick Apply

Job Details

Full-time
4 days ago

Qualifications

Microsoft Word
TCP
Microsoft Excel
Management
Engineering
LAN
Visio
Microsoft Exchange
Microsoft Office
VoIP
Bachelor's degree
ITIL
IT support
Organisational skills
SharePoint
Security
Communication skills
Help desk
Information Technology
VPN

Full Job Description

All Orbits, All Planets - Join us on our journey

Gilmour Space is a leading Australian space company, developing launch vehicles, satellite platforms, advanced propulsion technologies; and launching from our licensed orbital spaceport in Bowen, North Queensland.

Are you a creative and experienced 'IT Support Officer' looking for a dynamic role where your skills will make a real impact? Have you ever dreamt of working with rockets right here in Australia? Well now’s your chance! Gilmour Space is seeking a talented individual to join our innovative team to send rockets to Space! Conveniently located in Bowen, North QLD near some of the best beaches in the world and sunsets, you will be based at Australia's first orbital Launch Site. So, what are you waiting for? Join us and be a part of a forward-thinking team dedicated to pushing the boundaries of space exploration and let’s send Australia to Space together!

How you will contribute to our mission in getting Australia to space:

The below is designed to give you an idea of the role you will play. There will be many more exciting and innovative things to do:

Field incoming help requests from end users and provide exceptional support experience to internal staff (Level1/2 user and systems support) both on-premises and remotely.
Troubleshoot HW/SW related issues in timely manners.
Install and configure various HW/SW (desktops, servers, switches, routers, Aps, printers etc.).
Provision HW/SW, licenses and keep asset inventory up to date.
Apply diagnostic utilities to aid in troubleshooting.
Develop, test, and deliver new systems and solutions.
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
Participate and contribute to the development and ongoing maintenance of the ICT support documentation.
Assist with on/off-boarding of employees.
Assist with purchasing HW/SW where required.
Assist with research on latest technology and solutions.
Intra-state travel (for up to 2 weeks) may be required to support manufacturing site operations.
Other duties as requested by Management.

Minimum Qualifications, Skills and Experience:

Bachelor in IT related field, system engineering or system administration and /or a Minimum of four (4) years hands-on IT support role experience.
Demonstrated awareness of Data Security.
Evidence of outstanding results and desire to become a star on our journey to Orbit.
Experience of provisioning desktop/laptop/mobile hardware/software plus basic user & security group Active Directory administration as well as security apps and VPN. Previous experience of hosted desktop applications and Office 365 environment is highly beneficial.
Demonstrable knowledge and troubleshooting experience of TCP/IP networks and Microsoft based operating systems, enterprise applications (e.g. Exchange, Teams) and desktop applications (e.g. Word, Excel, Access, Visio) ideally in both an on-premise and cloud environment.
Enthusiasm for learning new technologies and a strive for continuous improvement.
Excellent verbal and written communication skills with a strong support-focused mindset.
Excellent organisational skills with the ability to prioritise work.
Experience in working in a remote team

Desired Qualifications, Skills and Experience:

Bachelor in IT related field, system engineering or system administration and /or a Minimum of four (4) years hands-on IT support role experience.
Understanding of LAN environments & VoIP.
Knowledge in SharePoint and other online information systems.
Experience with mobile platforms (iOS/Android) and MDM/MAM tools.
Familiar with ITIL framework and best practices.
NV1 Security Clearance eligible preferred.

How to Apply:

Applicants must be an Australian Citizen/Permanent Resident or have an appropriate Australian work visa or work entitlements.

If you are a proactive team player with a passion to get Australia to space and a desire to succeed, please apply now by clicking the apply button and including your resume and cover letter or head to our careers page: www.gspace.com/career

Gilmour Space Technologies is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.

No Recruitment Agencies Please

Quick Apply

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