In-Demand External posting Jobs in Parramatta, Nsw

Customer Service Officer
MSD —Macquarie Park NSW
- Full-time
- Management
- Customer service
- ERP systems
1d
2027 Graduate Electrical Engineer - Buildings
Stantec —St Leonards NSW
- Full-time
- Employee assistance program
4d
Senior Financial Accountant
Martinus Rail —Sydney NSW
- Full-time
Quick Apply
17h
Solution Architect - 12 Month Max Term
Challenger —Sydney NSW
- Full-time
- Hybrid work
- No degree
- Financial services
- In-person
Occupational Therapist - NSW South /ACT
Goodstart Early Learning —Alexandria NSW
- Part-time
- Experience working with children
- Communication skills
- Negotiation
- Gym membership
Customer Care Representative
Convatec —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health insurance
1d
Engagement Delivery Lead
Cognizant —Sydney NSW
- $100,000 a year
- Full-time
- Hybrid work
- PMP
- Engineering
- Master's degree
2d
Sales Specialist - Surgical Instruments (NSW South)
B. BRAUN AUSTRALIA PTY. L —Bella Vista NSW
- Sales
- Communication skills
- Time management
- Parental leave
13h
HR Systems & Reporting Specialist (SAP SuccessFactors)
WaterNSW —Parramatta NSW
- $137,125 - $164,564 a year
- Full-time
- No degree
- Analytics
- Parental leave
2d
Executive Assistant
Australian Financial Complaints Authority —Sydney NSW
- Full-time
- Hybrid work
- Budgeting
- AI
- Communication skills
2d
Executive Assistant
Australian Financial Complaints Authority —Sydney NSW
- Full-time
- Hybrid work
- Budgeting
- AI
- Communication skills
2d
Manager Operations Governance
Bupa —Sydney NSW
- Full-time
- Analysis skills
- No degree
- Marketing
2d
Senior Manager, Risk Culture
ANZ Banking Group —Sydney NSW
- Full-time
- No degree
- Financial services
- Leadership
16h
Manager – Self-Managed Superannuation Funds (SMSF)
KPMG —Parramatta NSW
- Full-time
- Management
- Administrative experience
- Team management
- Parental leave
12h
First Nations Employee Journey Expert (4.3) - 12M Fixed-Term
ANZ Banking Group —Sydney NSW
- Contract
- Data analysis skills
- Communication skills
16h
Brand Activation Executive
Pernod Ricard Australia —Sydney NSW
- Full-time
- Hybrid work
- Management
- Marketing
- Organisational skills
- Parental leave
- Employee assistance program
Quick Apply
1d
Tax Manager APAC
Aristocrat —North Ryde NSW
- Full-time
1d
ANZ Marketing Leader
Advanced Micro Devices, Inc —Sydney NSW
- 8 hour shift
- Sales
- Presentation skills
- AI
1d

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Customer Service Officer

MSD -
Macquarie Park NSW

Apply Now

Job Details

Full-time
1 day ago

Qualifications

Management
Customer service
SAP
ERP systems
Technical support
Microsoft Office
Senior Secondary Certificate of Education
Customer relationship management
Data entry
Organisational skills
Communication skills

Full Job Description

Job Description

Customer Service Officer

Permanent, full-time role with competitive remuneration and benefits
Location: Macquarie Park, Sydney, Australia
Career growth: Expand your expertise in a growing, successful industry
Professional development: Gain valuable experience in a dynamic, evolving role

As a Customer Service team member, you will play a key role in supporting warehouse cut-off times, order processing, consignment tracking, and customer care activities. You will liaise with internal and external customers, third-party logistics providers, and sales teams to ensure timely, accurate, and professional service delivery.
In this role, you will also support order and account administration, produce required documentation, manage returns and credit/debit processes within KPI timelines, and contribute to continuous improvement within the Customer Care function. Training will be provided across ERP, CRM, and related systems.

What You Will Do

Responsibilities include, however not limited to:

Process orders in line with warehouse cut-off times
Track and trace consignments and liaise with third-party logistics providers
Answer phone calls and emails, providing accurate information to internal and external customers
Process free and bonus orders, including creation of new customer accounts
Use ERP, CRM (SAP, MAXX) and other systems to support effective problem-solving within the Customer Care function
Ensure tasks raised by sales representatives in MAXX / CRM are completed in a timely manner.
Maintain AQIS and APVMA licences via government agencies
Create debit and credit notes and process customer returns within KPI timelines
Run reports as required by business units
Provide audit documentation and support internal audits as required
Continuously identify opportunities to improve Customer Care processes and participate in relevant projects

What You Must have

Completion of HSC or relevant tertiary qualifications
Prior solid experience in a related environment
Good knowledge of Microsoft Office Suite and experience with SAP
Strong data entry skills and attention to detail
Excellent communication and organisational skills
Ability to work effectively with other departments in a team environment
Self-starter with initiative and the ability to work with minimal supervision
Ability to make day-to-day decisions within defined procedures and processes
Strong problem-solving skills and ability to collaborate on customer service issues
Agile mindset with the ability to adapt as the business evolves
Professional, friendly, and courteous manner when dealing with internal and external customers
Strong customer focus with the ability to multitask and prioritise

What You Can Expect

Asupportive andcollaborative team environment
Opportunities tobuild capability across customer service, systems, and compliance
Ongoingtraining and development
The chance tocontribute to continuous improvement in atrusted global Animal Health organisation

We are proud to be a company that embraces the value of bringing talented and committed people together. The fastest way to breakthrough innovation is when ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive workplace.

Required Skills:
Consumer Relations, Customer Experience Management, Customer Management, Customer Relationship Management (CRM), Data Entry, Interpersonal Relationships, Inventory Control System, Order Processing, Product Sales Training, Report Preparation, SAP Enterprise Resource Planning (ERP), SAP Systems, Service Requests, Technical Support

Preferred Skills:
Current Employees applyHERE

Current Contingent Workers applyHERE

Search Firm Representatives Please Read Carefully
Merck Co., Inc., Rahway, NJ, USA, also known as Merck Sharp Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular

Relocation:
No relocation

VISA Sponsorship:
No

Travel Requirements:
No Travel Required

Flexible Work Arrangements:
Hybrid

Shift:
Not Indicated

Valid Driving License:
No

Hazardous Material(s):
N/A

Job Posting End Date:
08/12/2026*A job posting is effective until 11:59:59PM on the dayBEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFORE the job posting end date.
Requisition ID: R409722

Apply Now

Refine Your Search

external posting jobs in parramatta, nsw

Customer Service Officer

2027 Graduate Electrical Engineer - Buildings

Senior Financial Accountant

Solution Architect - 12 Month Max Term

Occupational Therapist - NSW South /ACT

Customer Care Representative

Engagement Delivery Lead

Sales Specialist - Surgical Instruments (NSW South)

HR Systems & Reporting Specialist (SAP SuccessFactors)

Executive Assistant

Executive Assistant

Manager Operations Governance

Senior Manager, Risk Culture

Manager – Self-Managed Superannuation Funds (SMSF)

First Nations Employee Journey Expert (4.3) - 12M Fixed-Term

Brand Activation Executive

Tax Manager APAC

ANZ Marketing Leader

I want to receive the latest job alert for external posting in parramatta, nsw

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