In-Demand Day services operator processing Jobs

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Team Lead - Trade Mark Administration Offices Team

Davies Collison Cave -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time
4 hours ago

Benefits

Birthday leave
Parental leave
Paid volunteer leave

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Administrative experience
Supervising experience
Records management
iManage

Full Job Description

For nearly 150 years, Davies Collison Cave (DCC) have been protecting creativity and embracing innovation. We are one of the largest, most respected Intellectual Property Firms servicing local and international clients with offices in Australia, New Zealand, Singapore, Hong Kong and Malaysia. Our renowned team of talented professionals work with world-class clients and brands across three legal services areas: Trade Marks, Patents and Intellectual Property law.

We work with a full range of clients including large international companies, overseas trade mark attorneys, local companies and start-ups, Universities and research organisations, and individual inventors. We work proactively and in close collaboration with our clients to ensure they receive high quality, commercially realistic advice and outcomes.

The strength of DCC is and has always been the experience and expertise of our people. Many of our practitioners are recognised as world leaders in their field. Our values of excellence through collegiality and engaging leadership have allowed us to attract the finest talent with diverse skills and backgrounds and access to rewarding and fulfilling career pathways.

About the role

DCC is looking for a Team Lead, Trade Mark Administrations Offices Team (AOT) to join its leading Trade Mark Practice. The Team Lead, Trade Mark AOT is responsible for overseeing the day-to-day operations of the AOT Trade Mark team, ensuring the timely, accurate and efficient delivery of trade mark records, and filing and related support services. The role provides leadership, coaching and operational guidance to the team, while driving continuous improvement initiatives, and supports the implementation of process improvements, leveraging automation and change management activities. The position plays a key role in enhancing service delivery, operational efficiency, data integrity and client outcomes across Davies Collison Cave's Trade Mark practice in Australia, New Zealand, Hong Kong and Singapore.

Key Responsibilities

Provide day-to-day leadership, guidance and support to the AOT Trade Marks team.
Coordinate, supervise and mentor team members, fostering a collaborative and high-performing team culture.
Allocate and monitor workloads to ensure work is distributed effectively and critical deadlines are met.
Coordinate team, leave coverage and resource allocation to maintain service delivery standards.
Oversee the management of Trade Mark Records and Trade Mark Filings workflows, ensuring high levels of accuracy, timeliness and service delivery.
Provide hands-on operational support across all Trade Mark Records and Filings functions as required.
Identify, document and review existing processes and procedures.
Recommend and implement process improvements to enhance efficiency, quality and client service outcomes.
Support the implementation of automation initiatives and new systems.
Deliver exceptional service to Principals, Trade Mark Attorneys, Operators, internal stakeholders, clients and partners.
Act as a key point of contact for operational Trade Mark process enquiries.
Undertake general administrative duties associated with the role, including managing and processing incoming email correspondence across Australia, Hong Kong and Singapore.

About You:

Experience working within a busy and dynamic Intellectual Property environment, preferably Trade Marks.
Demonstrated experience coordinating operational workflows and administrative processing functions.
Previous experience leading, supervising or mentoring team members.
Experience managing high-volume records, data or document management processes.
Exposure to process improvement, automation or systems implementation projects.
Experience supporting organisational change initiatives desirable.
Demonstrated ability to build positive working relationships and contribute to a collaborative, supportive and high-performing team environment.
Professional stakeholder management and customer service skills.
Adaptable and resilient in a changing environment.
Collaborative team player with a positive and proactive approach.
Microsoft Outlook, Microsoft Word, Microsoft Excel (intermediate level preferred).
Inprotech and iManage experience highly regarded.

Why join us?

This is an exciting and dynamic role within a very supportive and inclusive team working with an internationally recognised firm while developing your career.

The benefits of working with DCC extend well beyond professional experience. We understand what is important to our people and we offer a highly collaborative work environment to support our team to excellence. DCC has been recognised by Diversity Council Australia as an Inclusive Employer, provides flexible and hybrid working arrangements, offers paid parental leave, paid birthday leave and volunteering leave. DCC also provides a range of well-being initiatives throughout the year.

If you are ready to take on a rewarding role where you can grow and make an impact, we’d love to hear from you! Please apply clicking the 'Apply' button where you will be redirected to DCC's career page to attach a resume and cover letter. Please note only those candidates with permanent unrestricted work rights will be considered.

We look forward to learning more about you.

Apply Now

Refine Your Search

day services operator processing jobs

Team Lead - Trade Mark Administration Offices Team

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