JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
This role: The Community Manager is responsible for the day-to-day operation of the 180 George Street workplace, ensuring a seamless, well-coordinated and engaging workplace experience. The role leads front of house and community operations, manages the Community Ambassador team, oversees soft service vendors, supports events and activations, and acts as a key on site representative for the CRE Workplace team. In addition to on-site responsibilities, the Community Manager supports cross‑portfolio delivery across JLL CRE ANZ, contributing to consistent service, events, and community standards across the wider CRE Workplace portfolio.
Duties include but are not limited to:
Workplace Operations
Own day-to-day workplace operations at 180 George Street, maintaining visibility across all activity, including meetings and events.
Act as the central coordination point for workplace operations, identifying and managing operational issues and risks.
Develop, implement, and maintain best practice workplace standards and SOPs (e.g. front of house, mailroom, phone handling, meeting rooms), and assist with the implementation of these across the wider JLL CRE ANZ portfolio.
Ensure incidents, hazards, and near misses are recorded in the safety reporting system (CMO).
Act as the on-site operations SME, escalating issues to the Senior Workplace Manager as required. Provide input and learnings to inform improvements across other ANZ workplace locations where applicable.
Community Team Leadership
Manage the 180 George Community Ambassador team, with accountability for performance, capability development, rostering, and day-to-day management.
Manage and oversee CRE Workplace events and activations at site.
Work closely with Executive Assistants and Business Support teams to ensure events run smoothly, addressing operational needs such as access, logistics, catering, and guest experience.
Act as a first point of contact for workplace AV, with the ability to operate systems, troubleshoot common issues, and guide team members, escalating to the tech team when required.
Lead the planning of cross‑portfolio events and activations, partnering with local Community Ambassador teams to support effective on‑site execution across ANZ Workplaces.
Vendor & Soft Services Management
Manage day to day relationships with major onsite vendors, including cafe, cleaners etc.
Attend service meetings and monitor performance against SLAs.
Raise work orders, manage service requests, and process invoices for soft services and additional cleaning.
Act as the soft services SME within the CRE Workplace team. Contribute to alignment of service standards and expectations across the ANZ workplace portfolio where required.
Manage and oversee the inbound call handling process for 180 George and across ANZ,
Workplace Communications & Stakeholder Engagement
Manage JLL CRE workplace communications, including digital screens and SharePoint site content.
Maintain regular engagement with Executive Assistants and Business Support teams to understand upcoming activity and workplace needs.
Act as a visible ambassador and key point of contact for the CRE Workplace team, encouraging collaboration across business lines, and support consistent communication approaches and community engagement initiatives across the broader portfolio.
Event Management and Finance
Manage operational and event‑related budgets, invoices and reconciliations.
Maintain responsibility for allocated budget lines as directed by the Senior Workplace Manager, including Pantry and Wellness budgets, with potential responsibility for additional areas.
What you'll bring:
Impressive portfolio of previously managed events (weddings, meetings, parties, corporate events)
Excellent time management and communication skills
Sales skills and ability to build productive business relationships
Ability to manage multiple projects independently across multiple stakeholders or locations
MS Office proficiency
Task Skills
Project management
Planning and organising
Strong social media literacy
Customer relationship management
Personal Skills
Strong communication and customer focus skills with the ability to interface and relate to the different stakeholders in the organisation
Confident, friendly and engaging
Strong drive and persistence to achieve results
Creative thinking with an open mind that is balanced by a strong sense of realism and practicality
Benefits:
18 weeks paid parental leave for Primary Carer after 6 months of service
Private Health Insurance Discounts
Gym & Wellbeing Discounts
Employee assistance program
Health & Beauty Discounts
Novated Lease for EV Cars
‘You Days’ – 2 extra leave days!
What to expect from us:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.
This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Apply now and quote ABREQ515500
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
