Position Summary
As Quality Controller / Roadtester, you are the final checkpoint before any vehicle is returned to a Mercedes-Benz customer — the last set of expert eyes and hands to confirm that every repair has been completed correctly, completely, and to the Mercedes-Benz standard. Nothing leaves the workshop until you are satisfied it is right.
This role exists because our reputation is built on vehicles that are fixed properly the first time. Through structured quality control inspections and thorough road testing, you verify that the customer’s concern has genuinely been rectified, that all work on the job card has been completed, and that the vehicle presents flawlessly at handover. Your judgement directly protects our come-back rate, our Quality of Service Work scores, and the trust our customers place in us.
Your Key Relationships
- Technicians and Apprentice Technicians
Service Customers (dindirectly, via handover quality)
- Mercedes-Benz Australia Technical Support
- Sublet and Specialist Service Providers
About You
- Qualified Automotive Technician with a Certificate III in Light Vehicle Mechanical Technology or equivalent
- Demonstrated experience in a quality control, road testing, final inspection, or senior technician role within a franchised automotive dealership
- Mercedes-Benz or equivalent prestige brand experience highly regarded — familiarity with XENTRY/DAS and Mercedes-Benz repair and inspection standards advantageous
- Strong diagnostic awareness across mechanical, electrical, and electronic systems, with the ability to recognise incomplete or substandard repairs on inspection and road test
- A trained ear and feel for noise, vibration, and harshness (NVH) concerns and drivability faults, and the discipline to document findings accurately
- Meticulous attention to detail and the confidence to hold work back when it does not meet the standard — regardless of time pressure
- Excellent communication skills and the ability to provide clear, constructive feedback to technicians and the Workshop Foreman
- Sound understanding of WHS/OHS requirements within a workshop environment
- Valid driver’s licence with a clean driving record — essential, as road testing customer vehicles is a core daily duty
Key Responsibilities
Quality Control Inspections
- Conduct structured quality control inspections on all completed vehicles before they are returned to service advisors for handover, verifying every line on the job card has been completed to Mercedes-Benz standards
- Identify through road testing with customers any drivability concerns, document findings and work with the technicians to identify and rectify concerns.
- Confirm the customer’s original concern has been rectified — not just that work has been performed — by reproducing and re-testing the reported fault wherever practical
- Inspect completed repairs for workmanship quality, including correct torque and fitment, fluid levels, fastener security, and the absence of leaks, warning lamps, or stored fault codes
- Verify all multi-point vehicle inspection (vehicle inspection report) items identified for repair have been actioned or accurately noted for the customer conversation
- Ensure service reminders, indicators, and vehicle settings are correctly reset, and that time, radio, seat, and mirror positions are restored where disturbed
Road Testing
- Road test vehicles following repair in accordance with Mercedes-Benz road test procedures, using defined test routes appropriate to the repair performed
- Road test with customers at drop off to identify and replicate reported drivability concerns.
- Assess drivability, braking, steering, transmission behaviour, driver assistance systems, and NVH characteristics, confirming the vehicle performs to Mercedes-Benz standards
- Document road test results on the job card accurately and completely, including kilometres travelled, faults observed, and confirmation of rectification — supporting warranty compliance and dispute defensibility
- Operate customer vehicles with absolute care and in full compliance with road rules and Autosports Group driving policy at all times, ensuring vehicles are protected (covers, mats) and returned with appropriate fuel and presentation
- Conduct pre-repair road tests with technicians where required to confirm and characterise reported faults before diagnosis commences
Rework & Escalation
- Return any vehicle that fails quality control or road test to the Workshop Foreman immediately, with a clear written description of the defect — vehicles are never passed to a service advisor with known outstanding issues
- Record all quality control failures and rework events, supporting the Workshop Foreman and Service Manager with come-back and re-do analysis and root cause identification
- Identify recurring workmanship or process issues and contribute to corrective actions, technician coaching priorities, and process improvements
- Flag any additional defects, wear items, or potential service sales opportunities identified during inspection or road test to the relevant service advisor before customer handover
Documentation & Compliance
- Ensure job cards, quality control checklists, and road test records are completed accurately and in full on every vehicle, meeting Mercedes-Benz warranty and audit requirements
- Support warranty repair documentation accuracy by confirming claimed work has been performed and is evidenced correctly
- Maintain quality control records in the dealership management system and workshop scheduling platform in a timely manner, so vehicle status is always current for the Workshop Controller and service advisors
Presentation & Handover Readiness
- Confirm every vehicle is clean, free of grease marks and protective covers, and presented to Mercedes-Benz handover standards before release to the service advisor
- Coordinate with the wash bay / valet team to ensure vehicle presentation does not delay customer promise times, escalating at-risk vehicles to the Workshop Controller early
Standards & Compliance
- Ensure all inspection and road test activity is conducted in full compliance with Mercedes-Benz technical standards, warranty requirements, and Autosports Group policy
- Adhere to all WHS/OHS requirements within the workshop environment and on public roads, reporting hazards, incidents, and near misses promptly
- Report any vehicle damage, however minor, immediately and honestly in accordance with Autosports Group policy
- Comply with all Autosports Group Company Policies and the Employment Handbook
Performance Indicators
Performance in this role is assessed across the following areas:
Workshop quality control pass rate
- Quality of Service Work (QoSW) score
- Road test documentation accuracy and completeness
- Defect detection and rework capture rate
Quality control and road test completion on every eligible vehicle
- Customer promise time support (QC turnaround time)
- Warranty documentation compliance contribution
- Vehicle care and incident-free road testing
- WHS compliance and incident reporting
General Obligations
- Actively participate in all internal and external training programs relevant to your role, including Mercedes-Benz product and technical training
- Produce reports and quality information as requested by the Service Manager
- Work cooperatively with all departments to support overall dealership performance and customer satisfaction
- Maintain a current and thorough working knowledge of Mercedes-Benz products, repair standards, and inspection processes
- Carry out other reasonable tasks and duties as requested by the Service Manager
- Comply with all Autosports Group Company Policies, the Employment Handbook, and applicable legislation at all times
Work Health & Safety
You share responsibility for maintaining a safe workshop environment and carry a specific responsibility for safe vehicle operation on public roads. This means adhering to all WHS/OHS requirements and road laws, reporting hazards, incidents, and near misses promptly, using all provided safety equipment, and actively contributing to a safety-first workplace culture in accordance with Autosports Group policy and relevant legislation.
