In-Demand Time operations admin support Jobs in Parramatta Nsw

Senior Technical Support Engineer (Integrations)
FloQast —Sydney NSW
- Full-time
- Bilingual
- Salesforce
- APIs
Luxury Cruise Specialists
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Admin
Western Parcel Express —Sydney NSW
- Urgently hiring
Site Manager
I-MED Radiology Network —Randwick NSW
- Full-time
- Management
- Leadership
- Free parking
Promotions Specialist
Picklebet —Sydney NSW
- Full-time
- Hybrid work
- AI
Quick Apply
Treatment Coordinator/Dental Receptionist
Impression Dental Group —Chatswood NSW
- Part-time
- Front desk
- Communication skills
Team Leader - Out of School Hours Care - Before School Care
Gosford Regional Community Services Inc. (Wyoming Community Centre) —Sydney NSW
- $33.00 - $37.54 an hour
- Part-time
- Working with children
- First Aid Certification
- In-person
- Annual leave
- Professional development assistance
Quick Apply
Practice Nurse
Caddens Medical Centre —Kingswood NSW
- $38 - $45 an hour
- Full-time
- CPR Certification
- Vital signs
- Patient monitoring
Quick Apply
9d
Support Worker - who can Swim
Deivian Care Services —Bondi Junction NSW
- $32 - $39 an hour
- Night shift
- First Aid Certification
- In-person
Quick Apply
18h
Travel Product Coordinator at First Class Travel
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Installation Manager
Expo Centric —Rydalmere NSW
- $100,000 - $120,000 a year
- Full-time
- Construction experience
- Communication skills
Quick Apply
General Practitioner, Remote Australia (Weight and Men's Health)
Careers at Eucalyptus —Sydney NSW
- Remote
- Patient care
- AI
- Work from home
Quick Apply
Admin / Accounts Officer
All In IT Solutions —Stanmore NSW
- Full-time
- Management
- Organisational skills
- Communication skills
Full Stack Web Developer
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
Medical Doctor, Remote Australia (Weight and Men's Health)
Careers at Eucalyptus —Sydney NSW
- Remote
- Patient care
- AI
- Work from home
Quick Apply
Office Manager / Executive Assistant
Samsara Eco —Naremburn NSW
- Part-time
Quick Apply
8d
Retail Planner, Fixed Term Contract, Head Office
Hermès Paris —Sydney NSW
- Full-time
- Microsoft Excel
Barista/Front Of House
CreativeCubes.Co —Sydney NSW
- $32.31 an hour
- 8 hour shift
- Hospitality
- Café
Quick Apply
Physiotherapist
Healthstin —Hurstville NSW
- $77,500 - $90,000 a year
- Full-time
- Clinic
- Bachelor's degree
- In-person
- Gym membership
- Professional development assistance
Quick Apply
Staff Software Engineer – Full Stack (.NET)
Commonwealth Bank —Sydney NSW
- Full-time
- Systems design
- AWS
- APIs

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Senior Technical Support Engineer (Integrations)

FloQast -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Jira
Bilingual
Mandarin
SSO
RESTful API
Multilingual
Enterprise software
Salesforce
Slack
Technical support
Zendesk
REST
B2B
APIs
JSON
SaaS
AI
Log analysis
Leadership
Communication skills
German
Information Technology

Full Job Description

What You'll Do:

Own support cases from customers/colleagues/partners, applying proper prioritization and delivering clear and effective solutions primarily via email and screen share.
Troubleshoot error messages and unexpected behaviors, unblocking customers by identifying root causes and delivering technical resolutions.
Perform backend configuration work, including data transformations, uploads, and migrations, to maintain functionality and meet customer requirements.
Handle a wide range of L1, L2, and L3 support cases related to assigned Solution(s) and SME specialization(s), including ownership of the most technically demanding cases within the team.
Lead L3 case resolution end-to-end, coordinating with Engineering from initial triage through remediation; serves as the primary Support representative during P2 incidents and co-leads P0/P1 response alongside Support leadership.
Develop and maintain expertise in 4+ SME areas, with recognized depth that the broader team draws on.
Utilize internal admin tools (Super) to retrieve and modify account data (CRUD operations) and provide hands-on assistance within customer environments.
Leverage technical tools like session replay, log analysis, developer tools, and API clients (e.g., Postman) to perform troubleshooting.
Participate in daily standups and internal Slack discussions to collaborate on active tickets and projects.
Mentor fellow TSEs through shadowing sessions, ticket reviews, and live ticket collaboration.
Partner with local colleagues (ASM, ATC, PIC, AM, etc) on regional customer implementations and post-launch initiatives, and contribute to internal APAC planning and reporting cadences.
Contribute to assigned special projects and initiatives, leveraging creative problem-solving skills to help the department achieve its goals.

What You'll Bring:

Typically 7–10 years of experience in Technical Support, IT, or a related technical field.
High EQ with the ability to assess customer urgency and deliver accurate, timely, and empathetic support.
Ability to apply critical thinking to troubleshoot, diagnose, and resolve customer-reported technical issues.
Strong technical aptitude with the ability to quickly gain proficiency in complex products, including rapidly evolving features across an innovative platform.
Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
Team-first attitude and experience working cross-functionally with Engineering, Product, Customer Success, etc.
Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Experience with ticketing systems (e.g., Zendesk, Salesforce, JIRA) for case management and escalation processes.
Comfort using AI-assisted tools in day-to-day support workflows, including case summarization, knowledge retrieval, and troubleshooting assistance.

Nice to Haves:

Experience working in a B2B Fintech SaaS environment
Prior experience troubleshooting cloud-based platforms or enterprise applications, particularly ERPs or other accounting/finance tools.
Familiarity with regex, JSON, or basic scripting for log analysis, data troubleshooting, and API debugging.
Knowledge of authentication protocols (OAuth, SAML, SSO) and file transfer mechanisms (SFTP, REST APIs).
Hands-on experience with AI-powered support tools, automation strategies, or chatbot-driven ticket deflection.
Familiarity with session replay or log analysis tools for debugging customer issues.
Experience mentoring or training other team members while collaborating on tickets, projects, or escalations.
Degree in a relevant field such as Information Systems, Information Technology, Business, Finance, Accounting, Engineering, Communications, Technical Writing, or a related discipline.
Multi-language support experience (e.g., bilingual English-Mandarin, English-German, etc).

About FloQast:

FloQast is the leading AI-powered Accounting Transformation Platform, uniquely built by former accountants for accountants. We automate complex, recurring accounting workflows—transforming preparers into strategic reviewers and relieving accountants from tedious manual work. Our cloud-based solution is trusted by over 3,500 world-class accounting teams, including Lululemon, Doordash, and the MLB, to drive collaboration and financial accuracy. Driven by a mission to continuously elevate the profession, FloQast is redefining both the practice and the perception of accounting on a global scale.

Our values act as a guiding compass, shaping every decision we make, and are non-negotiable, particularly in our hiring process. Alongside our employees, partners, and customers, we embody these values every day:

Unwaveringly Authentic

Ambitious with Integrity

Empowered to Grow

Committed to Collaboration

Customer Obsessed in All Ways

FloQast is regularly rated as a Best Place to Work!

Inc. Magazine’s Best Workplaces in 2025, 2024, 2023, 2022, and 2021

Best Places to Work by LA Business Journal since 2017 (that’s 9 years!)

Built In’s Best Place to Work in Los Angeles 7 years in a row!

Because we are Customer Obsessed in All Ways, check out what our customers have to say about FloQast on G2 Crowd.

FloQast, Inc is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We aim to recruit the right people for the jobs we have to offer, and to assess applications on the basis of relevant skills, education, and experience. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and strive to provide a professional and welcoming workplace for all employees.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

time operations admin support jobs in parramatta nsw

Senior Technical Support Engineer (Integrations)

Luxury Cruise Specialists

Admin

Site Manager

Promotions Specialist

Treatment Coordinator/Dental Receptionist

Team Leader - Out of School Hours Care - Before School Care

Practice Nurse

Support Worker - who can Swim

Travel Product Coordinator at First Class Travel

Installation Manager

General Practitioner, Remote Australia (Weight and Men's Health)

Admin / Accounts Officer

Full Stack Web Developer

Medical Doctor, Remote Australia (Weight and Men's Health)

Office Manager / Executive Assistant

Retail Planner, Fixed Term Contract, Head Office

Barista/Front Of House

Physiotherapist

Staff Software Engineer – Full Stack (.NET)

I want to receive the latest job alert for time operations admin support in parramatta nsw

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