Join Amazon Community Impact (ACI) at the forefront of disaster response — where logistics expertise meets humanitarian purpose. When disaster strikes, Amazon's Disaster Relief team applies the same capabilities that deliver millions of packages daily to get critical aid where it's needed within hours.
We operate 15 disaster relief hubs globally, stocked with emergency supplies including blankets, medical devices, and tarps. Working alongside local organisations and first responders, we leverage Amazon's core strengths in logistics, technology, and innovation to support communities in crisis. Since 2017, we've donated and delivered more than 26 million relief items across 200+ disasters worldwide.
This is a newly created role responsible for managing disaster relief operations across the APAC region. We're looking for a passionate and innovative Senior Program Manager to lead Amazon's Disaster Relief Program, supporting assets and programs across India, Japan, and Australia.
Beyond joining one of the world's most customer-centric companies, you'll enjoy a range of benefits that make Amazon a great place to work:
- Dogs at Work: our popular program proven to lower stress and boost morale, running successfully across our Australian corporate offices
- Commuter benefits, helping you save on the cost of your daily commute
- Subsidised health insurance for you and your dependents, on top of salary continuance (income protection) and life insurance
- Inclusive culture: Amazon celebrates diversity of background, experience, and thought as a key driver of innovation and our mission to be the most customer-centric company in the world
This position requires full-time in-office presence 5 days per week at our CBD location.
Key job responsibilities
- Develop and execue relief item strategies including procurement, inventory planning, kit assembly, packaging, and hub pre-positioning across APAC
- Act as Incident Manager when disasters occur — coordinating end-to-end logistics and supply chain to deliver relief materials quickly
- Partner with NGOs and organisations such as the International Red Cross and Red Crescent Movement, treating them as key customers
- Lead and coordinate disaster relief efforts across India, Japan, Australia, and broader APAC, adapting global strategies for regional markets
- Influence global hub strategy using regional data and operational experience, and drive process improvements across all offerings
- Support donation approval processes and manage stakeholder relationships across internal teams and external partners
- Build channels for customers and employees to participate in relief efforts
- Significant relevant experience (program management, operations, logistics, or disaster response)
- Strong cross-functional program or project management experience
- Experience delivering cross-functional projects across tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience working effectively across cross-functional teams and partnering with people at all levels within an organisation
- Master's degree or MBA in business, operations, human resources, adult education, organisational development, instructional design, or related field
- Experience in a high-volume environment such as a security operations centre, event security, call centre, or crisis management/emergency response centre
- Experience in retail, operations, supply chain, transportation, or warehousing/inventory management
- Experience developing and implementing operational excellence programs and training initiatives
- Experience writing playbooks, creating mechanisms, and delivering measurable results in ambiguous, agile environments
- Passion for disaster relief; direct disaster relief experience preferred
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
