Data Steward - Customer & Contact Master Data | North Ryde
About the Role
CSR is seeking a collaborative and proactive Data Steward - Customer & Contact Master Data to lead the governance, quality and continuous improvement of one of the organisation's most valuable assets.
Working across Sales, Customer Service, Operations, Technology and business teams, you will establish trusted data practices, drive sustainable improvements in data quality, and help build the foundations that support better customer experiences, stronger decision-making, compliance and future AI-enabled capabilities
Key Responsibilities
Customer & Contact Data Stewardship
- Act as the business steward and subject matter expert for Customer and Contact data across CSR.
- Define, document and maintain data standards, definitions, business rules and governance frameworks.
- Establish and maintain a trusted single source of truth for Customer and Contact data.
- Provide guidance and direction on the creation, maintenance and use of Customer and Contact data across the organisation.
Data Quality & Continuous Improvement
- Monitor and manage Customer and Contact data quality through data profiling, quality rules, threshold monitoring and exception management.
- Identify recurring data quality issues, conduct root cause analysis and drive sustainable solutions.
- Lead remediation activities and manage the data quality improvement backlog.
- Implement preventative controls and process improvements to increase first-pass data accuracy and reduce downstream impacts.
- Drive adoption of best-practice data management standards through stakeholder engagement, coaching and training.
Governance & Process Alignment
- Partner with business and technology teams to embed data standards into systems, processes and integrations.
- Provide stewardship input into projects, enhancements and new business initiatives impacting customer data.
- Support compliance with privacy, governance and data management requirements.
- Document data lineage, ownership and accountability across customer-facing data assets.
- Contribute to the ongoing maturity of CSR's enterprise data governance capability and framework.
About You
To be successful in this role, you will bring:
- Proven experience in a Data Stewardship, Master Data Management or Data Governance role.
- Relevant qualifications and/or equivalent experience in Business, Information Systems, Data Analytics, Data Governance or a related discipline.
- Curiosity about emerging technologies, automation and AI, and their potential application to data management and business processes.
- Strong experience managing Customer and/or Contact Master Data within ERP and CRM environments.
- Demonstrated success identifying, analysing and resolving complex data quality issues.
- Excellent analytical and problem-solving skills, with the ability to identify root causes across people, processes and technology.
- Strong stakeholder engagement and influencing skills, with the ability to drive outcomes and behavioural change without direct authority across operational, business and technology teams.
- A high level of ownership, accountability and attention to detail.
- Experience implementing data governance frameworks, controls and quality standards will be highly regarded.
Why Join CSR?
This is a unique opportunity to help establish and shape the future of Customer and Contact Data governance within CSR.
You will play a key role in building trusted data foundations that support customer experience, operational excellence, regulatory compliance and future AI-enabled capabilities.
Working across a broad stakeholder network, you will influence how data is managed across the organisation while delivering meaningful and measurable business outcomes.
If you're passionate about data quality, governance and creating sustainable business value, we'd love to hear from you.
Apply now and help build trusted, high-quality customer data that supports better decisions, better customer outcomes and a stronger future for CSR.
