Principal Intelligence Analyst
Branch & Division: Strategy, Policy & Delivery/ Regulatory Intelligence, Data & Insights
Location: Parramatta/Hybrid
Employment type: Ongoing
Grade: Clerk Grade 11/12
Be Part of the Future of Fair Trading
NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes across New South Wales.
At NSW Fair Trading, we’ve been on an exciting journey of transformation - reimagining how we deliver for the people and communities of NSW. Through our recent organizational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.
We’re creating a more modern, responsive and risk‑based Fair Trading - one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.
This next phase brings new and exciting opportunities to join us in shaping the new way - where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.
If you’re someone who:
Thinks deeply about the needs of people and communities
Is motivated by great outcomes, not just processes
Wants to be part of an organization that’s transforming how consumer protection regulation works
…then there’s a place for you in our future.
Join us as we build a Fair Trading that’s fit for the future - one that’s customer‑centred, evidence‑driven, and proudly focused on public value.
Do you want to make a difference to the NSW community?
NSW Fair Trading is looking for a Principal Intelligence Analyst to lead our Intelligence team.
The team develops targeting strategies for compliance campaigns, monitors closed and open source intelligence to proactively identify regulatory and compliance risks and supports investigations teams with developing and pursuing high impact prosecutions.
The Principal Intelligence Analyst will be responsible for building a team that will support three compliance and enforcement branches in identifying high-risk regulated
Building client relationships and finding new ways to support operational teams to achieve compliance priorities
Proactively identifying opportunities to add value through new projects, new team capabilities, and better ways of working
Developing and implementing intelligence gathering and analysis methodologies across the team, in close partnership with data science and analytics streams.
Driving a culture of responsiveness, attention to detail, and continuous improvement across a team of 6 Intelligence Analysts.
The ideal candidate will be curious, creative, and committed to driving continuous improvement in the team.
About the team
The Intelligence unit is a highly motivated and specialist team that produces complex and sensitive intelligence products to identify high risk regulatory and criminal activities. As part of NSW Fair Trading, we support investigations, prosecutions, and proactive operations to ensure that the NSW public, businesses, and communities are protected.
The role includes hybrid working arrangements, with a requirement to attend in office once per week at Parramatta and on an as-needed basis.
Your Responsibilities:
- Lead and guide the team to build a positive, high‑performing culture focused on teamwork, accountability, and delivering strong outcomes through innovative intelligence and analytics.
- Develop and manage intelligence and information strategies that support a risk‑based, intelligence‑led regulatory approach for the people of NSW.
- Provide expert advice by using advanced data analytics to develop intelligence products that help reduce risks across regulated sectors and protect the community.
- Lead special projects and give specialist advice on how changes to laws, regulations, or policies may affect the organisation’s ability to use intelligence to support regulatory work.
- Improve systems and processes that support staff development and ensure the team stays up to date with relevant legislation, policies, and procedures.
- Work closely with senior leaders to support organisational planning and help optimise operations to deliver innovative regulatory services.
To be successful in this role you will demonstrate:
- Sound written, verbal and interpersonal skills with a capacity for active listening, and respectful communication.
- Achieve results through the efficient use of resources and display a commitment to high quality intelligence products.
- Show drive and motivation, an ability to self-reflect and a commitment to learning.
- Understanding of critical thinking techniques and operate within legislative requirements.
- Appointment and ongoing assignment may be subject to restrictions and the satisfactory participation in mandatory pre-employment and ongoing probity screening, in accordance with relevant Legislation and/or related policies.
Essential requirements:- It is a requirement of this role to obtain and hold baseline security clearance. For this purpose you must be an Australian Citizen.
- Satisfactory criminal record check.
Salary Grade 11/12, with the base salary for this role starting at $154231 base plus superannuation
For enquiries relating to recruitment please contact Francis Wen via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Monday 3rd of August, 2026 (at 9:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
